CharlotteIG
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Posts posted by CharlotteIG
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On 09/11/2019 at 07:46, Guest Alfred Jlas said:
Hey guys I am the new cryptocurrecny Exchanger. I want to invest mony in securued and trustd cryptocurrecny Sites, but i can t find a secure and trusted crypto site. can you guys help me
Hey @Alfred Jlas, I hope you're well.
What we offer is the opportunity to speculate on the price of Cryptocurrencies. What we don't do is offer clients the opportunity to buy the underlying currency. You would have to check what other companies offer this.
We wouldn't be able to suggest which ones are best.
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On 09/11/2019 at 08:38, Guest Klem said:
Do you deduct Capital gains tax from the account when making a withdrawal
Thanks for your message,
Different accounts may or may not be subject to capital gains tax. The accounts that are taxed will need to be managed by yourself. We do not deduct tax when clients make withdrawals.
We send out yearly statements to help you with your tax returns.
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On 09/11/2019 at 12:55, LLass said:
Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 75% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money.
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The message above is what I see when I log into my account. Does anyone else see this?
My questions are:
- Why is it there?- Why is it not signed if it is from IG?
@LLass, thanks for your message.
It is a regulatory requirement that we have to make this information available for clients to see.
What is it you mean by having the banner signed? If you '@' me in your response I will be able to get back to you.
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On 09/11/2019 at 13:23, Jompe71 said:
Never mind
Everything kicked in and started working once I logged in manually on the demo account using the API Companion.
Good morning @Jompe71,
Thanks for your update. If you have any issues going forward let us know.
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9 hours ago, bamico said:
i am trying to place my first trade on the Australian ASX but i keep getting the market is not available online.
IG think it is because i need to put in my national insurance number but i am not prompted to do this nor can i find anywhere to enter it either.
any suggestions please?
Hey @bamico, thanks for your message.
In this incident it would be best to contact our client facing team. It may be an issue with the account or with the stock which they will be able to determine straight away once they take a look at your account.
Apologies I couldn't help over the community.
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6 hours ago, Akash1986 said:
Hi all, I'm new in trading. I am looking for the price forecast for gold and silver this week.
Hey @Akash1986, thanks for your post.
Monte Safieddine our Market analyst has posted an article this morning about gold, silver and oil movement that you may be interested in.
Gold and silver long bias at the extremes, oil sentiment shifts
Further to this, we have a gold and silver forum on the community you may find interesting:
Let me know what you think.
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26 minutes ago, CharlotteIG said:
Very happy to announce that we have a live video now on the Pitchforking strategy. We've got Eddie Tofpik, chief strategist at ADMISI as well as Marketing Director of the Society of Technical Analysts (STA) in the TV studio . We're really excited about this talk and hope you are too.
If you miss it, it will be available on our 'IG TV on Demand' by 12pm today!
Correction, it's up now.
Let me know what you think 😁
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Very happy to announce that we have a live video now on the Pitchforking strategy. We've got Eddie Tofpik, chief strategist at ADMISI as well as Marketing Director of the Society of Technical Analysts (STA) in the TV studio . We're really excited about this talk and hope you are too.
If you miss it, it will be available on our 'IG TV on Demand' by 12pm today!
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On 29/10/2019 at 04:09, JHollow said:
Hi,
At the start of each new hour I download the last hours market data, having an issue this week where randomly different pairs on different hours come back blank. Is there currently any issue with downloading market data via the REST API?
Rgds
Hey, apologies for the delay in getting back to you.
If you're still experiencing issues I would advise contacting chartsupport@marketdatasystems.com. They're our technical specialists.
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Hey,
We'd like to apologise for the platform login issues anyone was experiencing yesterday. Although this is a rare occurrence, we're sorry if this affected your trading.
If you were trying to close positions whilst you were experiencing the issues I would advise calling our help desk. They will be able to assist you.
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On 02/11/2019 at 08:28, Nick626 said:
Hi guys, massive noob over here. Wondering why my minimum guaranteed stop loss rose from 1 all the way to 30.3??? Crazy. Did I make too many trades in one day??
Hey @Nick626, Which market was this and what day/ time was it at.
If we're out of market hours or if market news is coming our the stop distance may increase.
@ me into your response so I can get back to you as soon as possible.
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On 02/11/2019 at 07:04, Kalogianis said:
How do I set a 25% trailing stop?
We only offer point or loss away. I can put that forward though to our developers, thank you for sharing this
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On 02/11/2019 at 10:10, Paulg54 said:
I want to transfer shares from my IG trading account to my IG ISA but can't figure out how to do it. Your advice would be much appreciated.
Hey @Paulg54,
Thanks for your feedback message.
You can transfer shares from your share dealing account to ISA via the Bed & ISA process, which involves selling the shares and repurchase them on the ISA account. This process can be done over the phone with one of our dealers. Please do ask them on the phone or email us to make sure the stock is ISA eligible.
The cost is £40 in commission per line of stock to sell the shares on share dealing account but free of charge to repurchase on the ISA. There will also be spread costs which is capped to roughly £30 per line of stock, however, this is generally cheaper for the majority of stocks.
If you're interested in doing so, please call our dealing team on 020 7896 0000 during market hours and we'll be happy to assist.
Alternatively, if the stock is ISA eligible you can sell the stock wait for the funds to settle move the money across then buy it back on your ISA but you would pay two commission charges and the price ay have potentially moved out of your favor.
I hope this helps
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On 02/11/2019 at 01:20, bmstot said:
How can I delete them? My inbox is full and cant see recent ones
As @Caseynotes suggested you can delete them if you don't want them or set it up so all email from that address go to a folder, that way you can refer back to they if you need them.
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On 02/11/2019 at 15:51, paulajacobs said:
Does anyone know how I get my end of year ( 2018/19 ) CFD CGT staement ? tks
Hey @paulajacobs- Thanks for your feedback message.
If you contact our client facing team on helpdesk.uk@ig.com with instructions to send you the financial year statement you need they will be able to email it to you.
Thanks
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On 02/11/2019 at 00:46, Guest Greg said:
This is enough of an inconvenience and un-necessary risk for me to leave this exchange and trade crypto on a proper platform which can handle 24/7 markets.
I too was unaware (my fault for not checking, when everyone else trades 24/7, you tend to assume they all do).
Too much risk when there are so many other superior options today. Deribit is solid. When they make a mistake they admit it and compensate customers.
IG's spreads are kind of an unavoidable rip-off too, on many BTC Futures platforms you can actually get a rebate and make money using Limit orders (the Market Order pays a higher fee, part of that is where the rebate comes from).
Too bad because IG have some really nice features. But this is unacceptable for me, I have no reason to take this risk, plus the extra prep pre-weekend and lack of opportunity caused by the weekly shut-downs. As long as they are shutting down on weekends, I'll be trading elsewhere.
We're sorry you feel this way, we use six bitcoin price providers and take the best bid and offer then wrap our spread around it.
I will speak with our trading desk however we do need downtime to test our systems and our desk find it most appropriate at the weekend when most markets are closed.
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On 03/11/2019 at 23:40, Guest Greg Kennedy said:
G'Day All
Helpdesk tells me that they don't handle OTC shares at all. does anyone know who does. thank you for your assistance.
regards
Greg
Hey, thanks for your message.
This isn't something we offer as you said but I'm happy to put it through to our feedback team.
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7 hours ago, Guest asdfg said:
@CharlotteIG : you mentioned that "we're not tax regulated" —does that mean if I exceed my CGT allowance (which is £12K for 2019/2020), IG in either UK, Australia and Switzerland won't automatically notify the HMRC on my behalf?
I was under the impression that if the CGT allowance was exceeded, IG was required to pass this info on the HMRC...?
Apologies for my wording there we're not regulated tax advisers. We don't notify the HMRC on behalf of clients. We can provide yearly statements that you can use to declare tax if you need to.
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Just now, Tubbjess said:
Thanks CharlotteIG, just a couple of queries. I’m not up to speed with your jargon so can you explain your first sentence via an example? Also what are dfb and fair value?
thanks
@Tubbjess- yes of course, sorry about that.
The futures prices have dividends and interest incorporated in them. So we add interest back into the price and adjust every night with overnight funding (overnight fee with also includes 2.5% admin fee). You can find more information on this by following the link here.
As well as this we have to incorporate dividend back on to the price. This is then taken as a dividend adjustment (which we post in the community) but it's simply an adjustment. So if you were long you would see the price spike down but the amount you lose from the movement we will credit to your account. If you were short you would gain from the movement but we would debit your account the same amount. You can see more about how these work by following the link here. The video is useful.
Hope this helps
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3 hours ago, gmwassets said:
I am finding on a regular basis that if I view a candle chart on my ipad and then bring up the same chart on my PC is displays different information. For example... Today's daily chart for Macfarlane Group PLC shows a red candle for Monday 4th Nov on my PC and a green candle with different open/close values for the same date on my iPad.... This the same for other days last week too. Please advise if I need to change my settings anywhere as this is very confusing !
I'm getting our technical team to check up on this now. Mine are the same but I'm getting them to do some investigating.
I will get back to you as soon as they get back to me.
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20 hours ago, TheDudeLondon said:
Hi, i am trading on IG for a while now, mostly with indices or commodities. I have been recently experimenting with trading the Volitality Index and I am quite surprised about the commodity interest which seems horrendous. I understand that leverage is substantially lower for the Vola Index, which adds to my surprise. Eg for a position of GBP 2,500 per point I have been charged c. GBP100 per day.
That is not at all comparable with fees for indices or gold / silver (which have a much higher leverage).
Can someone explain how those daily fees are calculated?
Hey @TheDudeLondon,
Thanks for your message. The VIX overnight funding is caluctated the same was as undated commodities. It's explained best on our website under The better way to trade commodities then go to 'Spread betting example'.
Let me know if you need additional clarification or if you'd prefer to speak with someone give us a call. However the figure you provided does seem right. The adjustment for the VIX that would have been taken this morning was 0.041071.. (0.041071 x £ per point) .
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19 hours ago, rallyartist said:
Thanks @CharlotteIG for your response and tip!
No problem
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19 hours ago, Guest qwerty said:
If I'm a UK citizen with an IG Australia account, do I pay tax on CFD gains twice? Or do I pay tax just once in the UK or Australia?
Although we offer the products we're not tax regulated so we're unable to answer this. I know it's frustrating but you would have to contact an independent tax advisory regarding this.
Sorry
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7 minutes ago, JoeSoap said:
Awesome. Thanks for clearing that up Charlotte.
No problem at all
"Minimum points away" takes stop price to negative
in Cryptocurrency and Blockchain
Posted
Hey @wki, thanks for your message.
I've just checked and the stop losses and orders to open for Stellar seem normal. Let me know if you still see anything abnormal. If you do, respond to this email with a screenshot and '@' me into your response.
Cheer