CharlotteIG
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Posts posted by CharlotteIG
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13 hours ago, Baxter77 said:
Hi,
I bought a number of shares in an AIM listed company today. Once the order was placed I set a Sell 'Limit-Day Order' (as this was the only order available during trading hours) to sell at a significantly lower value that I bought the shares at to protect myself from any major falls in prices during the day. The lower value I set the order at was never reached but I found that my shares had sold at a higher price than I bought them for during the day. This was annoying as the shares had risen by quite a margin and look as though they will carry on in that direction but I will now have to buy them again at a higher price and spent an extra16 pounds in the transactions. I rang IG who told me this was normal for the AIM companies if a Limit-Day order is set but I didn't understand the reasoning. Why were they sold at a higher price when no order was placed to sell them at that price? Please help so I don't make the same mistake again. Thanks.
Hey @Baxter77 - Thanks for your feedback message.
Out of market hours we will only allow you to place a limit order because putting a stop order on means you may get closed at a much worse price if the market open is very volatile.
By placing a limit order you instructed us to sell at the price you selected or better (when selling a better price is trigger price or higher). When the market opened we would have found someone willing to buy your shares at the price you selected or better. They would have matched on the order book and the trade was executed.
If you want something to reflect a stop, it has to be a stop order. A limit order reflects a limit you wish to sell you shares at.
Let me know if you need some more clarification but I hope this helps.
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7 minutes ago, JoeSoap said:
Hi,
Apologies if this has been answered before or if I am just not getting it!
So over the last couple days I've set specific orders before the market opens.
Example:
Yesterday I set a buy order for RACE, 10 mins before the market opened as follows BUY Price Level 16450, Stop 400 Points Away, Limit 800 points. But once the market opened, it bought in at 17181, lucky I was able to get out at 17261.
Can someone tell me what went wrong here? This is the second time in 3 days this has happened. If I wanted to buy in at market price I would just wait until the market opened.
This was using the spreadbetting platform.
Any advice would be greatly appreciated.
Thanks.
1718117261Hey @JoeSoap
It's no problem. Best to have it answer specifically to your question, otherwise it may not make sense.
We only offer two types of orders to open. One is the limit order which is buying at a more favorable level (lower than the closing price for the market). These will only open you up at the price you select or better (lower than the trigger price in this incident). If the market opens up though, this will not get triggered.
If you were wanting to buy at a higher price than the market closing price because you believed the market will open up then it's a stop order, which can be subject to negative slippage. You must have placed a stop order which means you can get filled at a worse price. There's no way to guarantee the open price, we will fill you at the price you select or the next available price.
If you have any other questions let me know.
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1 minute ago, Caseynotes said:
Hi, you can only edit watchlists that you have created yourself not the generic ones created by IG.
Forgot to mention this. Thanks @Caseynotes 👍
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7 minutes ago, finky said:
How do i edit watchlists ? want to remove some stocks i am no longer following
Hey @finky, thanks for your message.
You will be able to remove a markets from your Watchlist by opening it, right clicking on the market you want to remove then select 'Remove from My Watchlist'. (My Watchlist will be different depending what you've named the list).
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17 hours ago, jbutleruk said:
Hi all.
I have a long position in some very volatile stocks. I own them at $1 a share, how do I set an order to sell when they jump up to $2 per share?
I can only see limit and stop orders.
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17 hours ago, jbutleruk said:
Hi
I created a stop order by mistake that was above my current market value price, it said completed but then nothing showed in my open orders.
Would the platform have deleted this automatically?
Hey @jbutleruk- Thanks for your message.
I can see you posted this around the same time
'Hi all.
I have a long position in some very volatile stocks. I own them at $1 a share, how do I set an order to sell when they jump up to $2 per share?
I can only see limit and stop orders.'
With share dealing you have good till end of day or good till cancel. Day orders will work until the market closes, whereas GTC 'good till cancel' will last 90 days.
If you're looking to put an order to sell at a higher price than the market level you would use a limit order, not a stop order which is why this may have been rejecting.
If you hold this on a spread betting/ CFD account the same rules apply. If you're looking to close the position at a better price than the market level it's a limit order. If you're looking to close at a worse price it would be a stop order. These orders are default GTC, but you can put a time limit on them. We would only delete the order is it has a time limit set.
Please try this today, if you still have issues I would advise calling our help desk and they will be able to walk you through the steps.
I hope this helps
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10 hours ago, Tubbjess said:
I’m fairly new to spread betting but I’ve made some bets on the Dow (Wall St on IG) and I have found that the current price on an open position is always about 60 points lower than the current price (sell/offer) quoted. I guess this is something to do with IG’s charges but can someone explain if it is and how it’s calculated?
As @Caseynotes mentioned, our charge is incorporated in the spread.
The futures contracts we offer are the underlying market price with our spread wrapped around it.
The cash/dfb price you see is the futures contract adjusted for fair value.
The reason people may choose to have the cash/ dfb contract rather than the future is if they're not looking to hold the position for very long. It has a much smaller spread than the future contract.
Further to this, it may depend on the source you're getting the pricing from. They may be using a different method to price their cash/ dfb price.
I hope this helps
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5 hours ago, Nick1970 said:
How can my position be STOPPED when the stock doesn't trade at the trigger price?
Hey,
Would you be able to provide the market (including if it's the cash/ dfb or a future/ forward), time and stop level. Then I will be able to check this with the desk.
Alternatively, you can call/ email/ live chat our client facing team.
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Hey @TheDudeLondon, thanks for you feedback message.
Historically, the S&P 500 and the VIX volatility index move in opposing directions. They not only offer mirror performance to each other, they typically do so with the a matching intensity.
You can find DailyFX Chief Currency Strategist John Kicklighters article about this correlation by following the link below:
Correlation between VIX and S&P
He mentions how they normally act vs some rare occurrences when they correlate.
I hope this helps
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On 02/11/2019 at 13:07, jokermads said:
Ok. But like if I want to short that, like bet that the NOK will increase in value, then I have to short / put USD/NOK, right?
Exactly, when you trade an FX pair you will long/ short the way you believe the first currency will move. So if you were to short USD/NOK that means you believe that USD will weaken against NOK.
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On 02/11/2019 at 20:15, Guest 123ABC said:
Given the ESMA regulation margin restrictions, I recently opened an IG account in Australia to trade CFDs
However, it appears similar margin restrictions are being considered in Australia under the ASIC regulation.
So, it appears the next option is to open an IG account Switzerland.
From what I gather, if you're an private investor and not a professional, GCT (Capital Gains Tax) is not applicable in Switzerland.
So, as a UK citizen, if I trade CFDs with an IG account in Switzerland, will I no longer be liable to pay CGT on profits?
Hey @123ABC Thanks for your feedback message.
You're correct ASIC have brought in some new margin rules for retail clients.
With regards to UK residents opening accounts in Switzerland, we're unable to give you answers to any tax related questions. Sorry, you will have to contact an independent tax advisor for this information.
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On 01/11/2019 at 17:43, tadziu321 said:
I deal with AMD shares which are in dollars of course.
I did spoke through Live Chat about this twice already but i'm still confused which option is better Manual or Instant under currency conversion menu.
"Better" i mean cheaper if we talking about couple orders per month and fees for currency conversion.
Second thing is that under My IG menu / Overview / Balances - all amounts are always shown in pounds and you need to figure out by yourself which amounts are really in pounds and which are only equivalent of dollars shown in pounds which makes people confuse.
When i open a new ticket to buy shares and my currency setting is MANUAL i need to figure out using calculator and currency rate of what is equivalent of dollars in pounds cos that indicator just disappearing on tickets after you switch from INSTANT to MANUAL.
Both recurrences amounts should be shown on the ticket also under My IG menu / Overview / Balances at all time does not matter if you are using INSTANT or MANUAL.
The only place where i can see any split values of dollars and pounds is a platform itself under OPEN POSITIONS.
@Caseynotes Is right about the rate being the same if it's manual or instant.
If, however, this is a share dealing account you're not allowed to have an account base currency in anything but Sterling. It may be best to have a manual account. That way when you sell dollar stock, the funds can stay on the account in dollars. Meaning next time you want to buy US stock we don't have to convert and charge you we will just use funds from your dollar pot.
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1 hour ago, dmedin said:
What was the cause of the big system lock-ups recently that happened to coincide with big moves in the U.S. markets?
I've spoken to our technical team who mentioned there were some issues last week with MT4 but not our web platform. If you ever have any issues I would advise calling us straight away because we don't want you to miss out.
With regards to the moves on Indices, 'Caseynotes' is always posting useful information in the Indices feed.
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5 minutes ago, dmedin said:
Did you catch Ryanair today?
Q2 results came out this morning for Ryanair.
Profits (after tax) at E910.2 million rather than estimated E841.5 million.
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On 19/10/2019 at 03:09, rallyartist said:
Wall Street instrument has been having min 10 points guaranteed stops for orders. This seems to have changed to 2-3% of underlying price (500-800 points) instead.
I noticed this change halfway through the Friday US trading session. Can I check if anyone knows if this is a permanent or temporary change? Thanks in advance!
@rallyartist- Apologies for the late response.
Our stop losses will change if market news is coming out or if we believe the market could be volatile. These changes are not permanent, it's just until we believe we're able to lower them again.
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Hey guy,
Just uploaded a new post with some of our content linked. You can find the new forum by clicking here.
This will just be a general chat on the upcoming election and how you think it will affect the markets. It would be great to get your ideas
Have a great weekend!
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Hey everyone,
As we all know political events usually cause volatility in the Markets. We want you to be as informed as possible if you're looking to trade Cable or UK stocks.
If you need to get back up to speed, you can find the election time table below which points out key dates.
How do you think the election will affect the markets?
We want to hear your view.
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49 minutes ago, pnda112k said:
i had an order set with a price level but the position opened way above the price level, (100 points over!).
Can anyone explain why this has happened?
Hey @pnda112k
Thanks for your feedback message.
We only offer two types of orders to open. One is the limit order which is buying/ selling at a more favorable level. If you're buying, the price will be lower than the market price. If you were wanting to buy at a higher price then it's a stop order, which can be subject to negative slippage.
You must have placed a stop order which means you can get filled at a worse price.
I see the strategy you want to put in place but we're unable to offer a guaranteed open price with a stop order, sorry.
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18 hours ago, dmedin said:
👍
The question is, do you think the international financial elite will let him even if he does get into power? Would they allow a run on the pound, capital flight and a major humanitarian catastrophe on Britain, like they do on countries like Venezuela?
Hey @dmedin,
Thanks for making this post. We will have some content coming out this afternoon regarding Brexit.
I will make sure to post something in this Discussion to hopefully bring some more opinions in
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On 26/10/2019 at 09:45, TrendFollower said:
Welcome to the IG Community and more importantly in your new role. I wish you all the best and look forward to any new developments that may be introduced.
Many thanks for you all your time and effort in taking the IG Community to where you have. I remember when you first made contact with me a few years back and I too have seen the IG Community grow in that timescale and you played an integral role in that. Thanks again for all your efforts and a truly wonderful job that you have done.
Thank you so much for the warm welcome!
If you need anything from me, just @ me
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23 hours ago, Guest Analyst said:
Hi
Is there any update on when PRT v11.0 will be available to IG account holders?
Thanks
Hey. I've spoken to our technical team and v11 will not be rolling out until late 2019/ early 2020. Simply because we have to make sure everything works for clients so we test internally.
We are sorry for the delay. I know this came out for PRT clients a few months ago.
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On 30/10/2019 at 13:26, Razzarino said:
Most stock prices for U.S. stocks and ETFs on both my web and app accounts are frozen and not updating. This started happening last week.... Can someone please advise a fix?
Hey @Razzarino, thanks for your feedback message.
After speaking with the technical team they said they haven't hear this issue across all clients. Please contact our help desk and ask to speak with the technical team so they can resolve this for you.
Thanks
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On 30/10/2019 at 11:34, Mercury said:
The only trade that looks remotely interesting to me today, ahead of the FOMC that is, is Gold and Silver. Price action has been a bit whipsawish lately, leaving room for both the consolidation and deeper retrace scenarios and as yet neither of these are resolved. Perhaps the FOMC and subsequent critical data releases could resolve this.
The Pennant on Silver remains in play but an equivalent Flag on Gold is not. Again there is a lack of clarity in the big picture. However in the short term price action has shot up and quickly reversed back down only to be stopped again and may now be in the process of reversing Long again.
Looking at Gold charts this time I see the following:
- On the 1H chart you can see that spiky price action I referred to above and all of the bearish price action can be contained with a Triangle formation, which was turned with PMD and has now broken out with a small 1-2 retrace to set up a stronger rally (currently in play).
- A higher high than the 1 (grey) was posted just now but overhead resistance levels need to be be broken convincingly for this to be seen as sustained.
- Zooming out a bit to the 4H chart (Daily is unchanged since my last post in terms of set up), and if this is a deeper retrace move rather than a consolidation, they a complex retrace is in play. I have marked up a series of A-B-C waves that could culminate in a wave B (green) that would precipitate the final fast wave C of the deeper retrace.
- I would expect at least a retest of the Fib 76/78% resistance zone where the wave B (brown) failed (circa 1535) or a little higher (not withstanding FOMC spike). If this doesn't hold then the odds are for a breakout of the previous highs at 1555ish, which would prove the consolidation scenario and then strap in for a long and fast bull run. I am not really sure we have the necessary fundamentals picture for this yet so favour the deeper retrace but it is a 50/50 really.
- Of course the consolidation could just run on longer and past the FOMC release.
- Silver 1H chart also showing a very similar pattern to Gold.
We can see Gold was down last night around 18:30pm GMT but is back up to a high for the week.
What does everyone think is next for Gold?
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@Caseynotes I will have a chat with our developers about it and keep you update but I believe the time frame is still set for early 2020
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Opening Prices?
in IG Account Support - MyIG Help
Posted
@JoeSoapIf you're buying then yes an order above the market price is a stop order. Meaning you can be opened higher than your level.
If you're buying below the closing price this is a limit day order. You will only be opened at the price you selected or lower. However, do note if the market opens up and does not drop to the price you selected the order will not be triggered.
It would be the other way round when selling. So trigger level above the market price is a stop order and a trigger level below the market price is a stop order.
No problem, @ me in anything if you need me.