CharlotteIG

October 31, 2019

51 minutes ago, TrendFollower said:

Obviously this was not my question and it is not something I am looking to do. Just out of interest what would be the benefit of having two spread betting accounts under one username?

Could this allow one person to have several names on IG Community? I have wondered whether there are some who disguise themselves under another name.

@TrendFollowerThanks for your fast response.

The spread betting accounts would both sit under one username so you wouldn't be able to have two community accounts.

Some people have 2 accounts so that one can be based in one currency and another can be in another currency. Others simple use it because they like having different markets separate so would have Forex trading in one and Index trading in the other.

October 31, 2019

2 hours ago, Goldenbull said:

Hi ,

can I add multiple spread bet accounts under same account

Hey @Goldenbull thanks for your feedback message.

As @TrendFollower mentioned you can hold lots of different accounts with IG.

We allow clients to also have 2 spread betting accounts under one username. If you need more than 2, call our helpdesk and they can run you through some options.

October 30, 2019

Hey @SAMMYDAVID - thanks for your feedback message.

We don’t offer the new web platform for share dealing account yet but it’s something we’re looking to offer in the future.

October 30, 2019

1 hour ago, Mercury said:

I would be wary ahead of the FOMC @dmedinas a further retrace on EURUSD and USD DX is very much possible, maybe even probable. I would not be surprised to see DX achieve a 50% or more retrace. It leaves me wondering whether the certainty everyone seems to have around the Fed rate cut is worthy. I wonder whether Powell is going to disappoint?

On the EURUSD chart I have the following:

Likely wave 1 (brown) off the wave 1 (blue) turn and rally to kick off the larger counter trend rally with a 1-5 form and a fakeout at the weekly chart channel line (note it wasn't a fakeout on the weekly chart, just a legitimate spike through and drop back, which means this line is still good (ie unbroken)

It is possible we have seen a small 1-2 retrace to wave A (light blue) but I doubt it. I would expect a deeper retrace and in this case the Fib 62% looks favourite so I currently see this as a larger A-B-C with B possibly done and now we should see a drop off to that Fib 62% test. This could all happen at light speed around the FOMC, making it hard to trade, although I am minded to think we may see a hardening of the USD ahead of the FOMC, perhaps as jitters of Powell not delivering kick in only for him to come up with the goods and send the USD down and down and down. Will be an interesting day and rest of the week too I expect.

Key to the long term counter trend rally scenario is a break of the 11180 resistance zone.

Thank you for this. Do all remember, as @Mercury mentioned, that the FOMC rate announcement is tonight at 6pm (UK time).

October 30, 2019

19 hours ago, StephenN said:

Hi - any idea why I cannot find ZYXI (Zynex Inc) in the Finder in my Share Dealing account? Thanks

Hey @StephenN- Thanks for your feedback message.

We didn't offer that stock but I've spoken to our shares desk who have added it to our Share dealing platform.

If there's anything else I can help with, let me know

October 30, 2019

12 hours ago, pipmum said:

Hi,

Thank you for your replies.

The screenshot below shows my SELL trade - placed 24 Oct 2.50pm.

The measurement 154 pips is my +£15 at close Thurs; and 213.3 beneath is the opening Fri 9am. I was in a loss of -£40, as the Spread was 63 pips wider. Price was volatile and stalled for 3 hours Fri morning.

The red line shows my entry and exit. I closed out at -£11 eventually - cut my losses.

I think I may have bitten off more than I can chew with this one!

Hey @pipmum,

Thanks for your response. All US stocks trade in the pre, main and post markets. The main sessions is between 14:30- 21:00 (UK time) (*due to the clock change it's 13:30-20:00 for this week).

We offer 'All sessions' for some stocks on our platform. In the pre and post market you will see that the spread is a lot wider than in the main sessions because there are less buyers and sellers trading at this time. We have to follow the underlying market so the spread you see is the market price (with our spread wrapped around if you're trading on a spread betting account).

I hope this helps.

October 30, 2019

10 hours ago, TheInvenstor said:

Hi Guys

Do you know how to set up a limit order with unfavourable price with IG?

The scenario is as follow: Current buy market price is £100. I want to enter the market and hold a long position. I am happy to buy as long as the price is below £110. How do I place this kind of order? If I type £110 at the 'Price Level' box, IG web platform automatically forces the order to become a stop order. This means my order will only be filled if the price is above £110, contrary to my objective of buying below £110.

Thanks for your kind help.

Hey @TheInvenstor- Thanks for your feedback message.

We only offer two types of orders to open. One is the limit order which is buying/ selling at a more favorable level. If you're buying, the price will be lower than the market price. If you were wanting to buy at a higher price then it's a stop order, which as you said can be subject to negative slippage.

We do not have something in place that allows you to place a stop order that guarantees the price level (meaning you will not be subject to negative slippage).

I see the strategy you want to put in place but we're unable to offer this, sorry. I will put if forward to see if this can be made possible for the future.

October 30, 2019

16 hours ago, Hornetman said:

Can i use NY close charts on IG?

Hey @Hornetman- Thanks for your message.

@Caseynotes is correct. On ProRealTime you can basically customise the hours, then tick an option to "build daily candles from intraday".

I will put forward your feedback though to make this available for the IG platform.

October 29, 2019

On 28/10/2019 at 13:55, Jessicapowow said:

Why is my ISA still showing Prudential as an open position when the shares are now all M&G shares?

Hey @Jessicapowow

Thanks for your message. The Prudential PLC/ M&G Group Limited corporate actions was a spin off meaning you get one M&G Group Limited share for every one Prudential PLC share you held. To obtain the M&G Group shares you did not have to lose your existing shares, you were simply given free shares in M&G Group Limited.

October 29, 2019

Anyone new to the feed or new to Pitchfork trading strategy may find the following link useful. It was published by Michael Boutros from DailyFX. Check it out and see what you think.

Introduction to Pitchfork Analysis & Median Line Trading

Let me know if any of you would find a video explaining Pitchfork trading strategy useful and I can speak with our TV team to arrange this.

October 29, 2019

On 26/10/2019 at 17:43, PNInvestment said:

Does anyone know what the max. value when purchasing share on an IG trading account? How do you set this value higher?

Hey @PNInvestment,

Thanks for you message. There's no minimum on the amount of shares you can purchase for share dealing. The issue you might be experiencing is if you're trying to buy more that £25,000 worth of a UK stock. We have a flat fee of £8 per £25,000. If you want to have a limitless maximum you can request it via email or call but you will need to pay 5 basis points (0.05%) instead of £8 per £25,000.

If you're experiencing rejections on our CFD/ Spread betting platforms I would advise calling us to determine the issue. There may be an issue with the stock or you may have to use advanced orders if you're trading in large sizes.

October 29, 2019

1 hour ago, Guest Nick said:

Hi, is it possible to use NY close candlesticks on the IG charts?

Many thanks

Hey Nick,

Thanks for your feedback message. This isn't something we offer on the IG platform but I will push this forward to our developers.

You can build daily candles from intraday on ProRealTime. This means you could have a daily candle from 13:30-21:00 if you wanted to.

October 29, 2019

On 26/10/2019 at 08:18, TREBOR84 said:

Hi there,

Just a quick question - does the profit and loss (P&L) figure at the bottom of the screen include buy and sell fees please?

Thanks, Robert

Hey @TREBOR84

Thanks for your feedback message.

On the leveraged platform I cannot see the figure you're referring to. On these platform the Profit/ Loss is shown in the last column of the positions tab. That is a true reflection of everything apart from with CFD shares. With CFD share we charge commission which is not incorporated in the profit/ loss.

If you're talking about the profit/ loss on a non-leveraged account that does not include commission. You can change the booking cost thought to include commission.

If you have a screenshot and '@' me in your response I will be able to take a look and assist you.

Thanks

October 29, 2019

On 25/10/2019 at 10:32, pipmum said:

Hello,

I thought I had found a good trade -

At the close last night I was £8 in profit (trading at 10p /pip).

This morning the spread has widened 63 pips and where I should be seeing a profit on 400 pips I am down -£15.

400 x 0.10p = 40. I should be up £40.

- How can I be 400 pips away from my entry point in the right direction, but £15 down?

I had always assumed that the Bid/Selling price on entry stood, even if the spread did widen afterward?

- will the spread size reduce through the day?

- should I close the trade, and cut my losses?

I will be grateful for any insight / thoughts and experiences.

Thank you.

Hey @pipmum,

Thanks for your post. The spreads for different markets can tighten and widen throughout the day. When you open a long position you're opening on the Ask price, when closing you're using the Bid price and have to base your profit/ loss off that.

The spread size for shares, for example, would be the underlying market spread plus IG spread. So, if the underlying market widens, then we have to reflect that on our side. You can change the prices on the platform to bid and ask by right clicking the chart> Prices> Ask/ Mid/ Bid.

If you have a market in mind, let me know so I can investigate the spread at that time.

October 29, 2019

Hey @LONESTAR

Thanks for your feedback message.

This isn't something we offer yet but it's a good idea. Your request has been passed onto our developers. I will keep you updated

October 29, 2019

On 26/10/2019 at 12:22, Guest PBX said:

Hi, I still can't login on the app?

Hey @Pbx

Thanks for your message and apologies for the delay in getting back to you.

If you're still having issues logging in, please contact our helpdesk. They're the team that can assist

October 29, 2019

On 28/10/2019 at 08:02, MAR said:

Hi,

I want to know if there is a way to export chart data i.e. hourly volume data, for the use in a spreadsheet.

Thanks

Hey @MAR- Thanks for your post.

We don't offer exports of volume data but I will bring this up to our developers if it's something clients want in the future.

October 29, 2019

On 24/10/2019 at 14:05, AP said:

Is anyone else having problems with the app.

Its virtually unusable as a trading tool. Every time I view a chart I can't view another as the app locks up. I lose views of accounts/balances. If this is being caused by IOS13 then please sort it out!

Hey @AP - Thanks for your feedback message.

After speaking with our technical client facing team they confirmed that other clients have been having these issues. Could you kindly send an email to chartsupport@marketdatasystems.com. This goes directly to our technical team. If you send it from your registered email address they will be able to identify your account, raise an incident on your behalf then contact you once it's resolved.

October 29, 2019

33 minutes ago, Michalszkoda said:

Loading of charts on the IG mobile app are sooooo slow. Was ok but suddenly I can only load up one chart and possibly another chart after, then just the “loading” chart notification appears. On my IPhone, I close the app together with any other apps my phone has running but still it does the same only allowing me to load one chart followed by possibly another one?..........I have even deleted the app and reloaded it?...........any idea what the problem may be?

Hey @Michalszkoda, thanks for your feedback message.

After speaking with our technical client facing team they asked if you could send an email to chartsupport@marketdatasystems.com. This goes directly to our technical team. If you send it from your registered email address they will be able to identify your account, raise an incident on your behalf then contact you once it's resolved.

Volume Profile Indicator · October 28, 2019

Hey @DanielLakeFX thank you for your feedback message. I will put this forward and keep you updated

October 28, 2019

5 hours ago, hieppham2202 said:

Hi,

I was wondering how I would get the tax statement of the capital gain/loss and the total dividends (with detailed total franked and unfranked amount) for the last financial year 2018/2019 ? Can someone please help ?

Thank you

Hey @hieppham2202 thanks for your message.

With a CFD statement you can email us at helpdesk.uk@ig.com and someone can produce you one.

If you’re looking for a Share dealing CTC statement that should be on your MyIG page by selecting Live account> Statements.

Please be aware that we provide statements that you or a third party tax advisor can use to file your tax return. We aren’t tax regulated so the statement will not show how much capital gains tax you may need to pay.

If you need anymore clarification on this please contact our help desk.

October 28, 2019

Hey,

Sometimes we can reopen accounts. If it's after 2 years of inactivity it would have been closed. It would be best to give us a call because our client facing staff will be able to search for your account using information you do remember (such as your name and email address).

From there they will be able to reopen the account for you or help you through reapplying.

Thanks

October 28, 2019

On 24/10/2019 at 16:04, Mnbv said:

Hi

Are dividend adjustments posted to demo accounts history.?

kr

Stuart

Hey @Mnbv

Thanks for your post. If there's a dividend adjustment on a stock/ index that you hold you will see the adjustment on the MyIG page by selecting Demo accounts> Transactions. From there change the time frame to your preference.

If you need anything else, let me know.

October 28, 2019

On 22/10/2019 at 20:34, bkhan said:

I have been investing in for exactly 18 months i am 27 years of age.

today i wanted to see how well i have done over the past 18 months. I knew i didn't do too well as id hoped as in the beginning i brought high sold low, nevertheless i got a grip of my emotions, so today i checked my portfolio value it was up by 7% however the fees i had accrued over the past 18 months was 9% of my account value so i am minus 2% overall.

can someone help me out here, what am i doing wrong? any comments would be appreciated

Hey @bkhan

I hope you're well. I would advise contacting our help desk. Depending on what you're trading and how long you're holding them for they may be able to help you pick more cost beneficial products or show you ways to make your profit/ loss clearer.

For example if you're trading on a share dealing account they can incorporate the fees into your booking cost meaning when you sell your shares the profit/ loss will be more accurate.

If you're trading on a leveraged account they will be able to determine after which date that the forward/ futures contract would be more cost effective for you.

I hope this helps, let me know if you need anything else.

October 28, 2019

1 minute ago, Colin2 said:

Why does it take 3 days for IG to transfer my funds back into my bank account? I can transfer funds to people on the same day using Faster Payments.

Hey @Colin2, thanks for your message.

If you're querying withdrawals from IG, bank transfers should be the same working day (If made before 12pm UK time). If the withdrawal request is made after 12pm UK time the funds should reach you the following working day.

If this is not the case, please call us so someone from our help desk can investigate.

When transferring into IG we say it can take up to 3 working days for the funds to reach us and be allocated. However, most of the time it's allocated within 24 hours.

After you've deposited into your account once, you will be able to send funds and provide proof of the payment. When we receive proof of payment documents we're able to allocate your funds before they reach our bank account. You can send these documents via email or upload them on the MyIG page by selecting Live accounts> Send proof of payment.

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