ArvinIG

August 13, 2021

34 minutes ago, Guest dcy said:

I am based in Taiwan and is unable to locate the IG Trading App through Apple Store on my mobile phone.

May I know how to download?

Thanks.

Hi dcy,

Could you please send a screenshot of your search result when you type "ig trading' on the App Store?

Thank you - Arvin

August 13, 2021

22 minutes ago, Dongold said:

Despite providing IG markets with every statement for the account my deposit came from. That is, 30 months of statement history that covers every deposit and 6 months either side of that IG markets refuses to return my cash to my bank account. At what point do you contact the regulatory authorities and police. Has anyone had this problem before. Was it the police you had to call to get this resolved or other authorities?

HI @Dongold,

Could you please clarify where did you send all these statements?
Our Anti-Money Laundering Policies require IG to very all deposits made through BPay as the transactions are encrypted, IG needs to verify that the funds are coming from an account under your name to be returned.

Please email Helpdesk.au@ig.com with your Statements showing the relevant deposits made to IG to be verified. Once verified you will be able to withdraw your funds.

Thank you - Arvin

August 13, 2021

On 12/02/2021 at 21:29, MakMans said:

I want to open a Live Account with IG, but I want to know: Are there Islamic, swap-free accounts in IG? (as it is not mentioned on the site)

If yes, could you please explain the techniques used in that type of accounts.

Hi @MakMans,

We used to offer SWAP free accounts for Dubai residents however we don't offer this type of account anymore.

Thanks - Arvin

August 13, 2021

5 hours ago, Guest Raees said:

I will also be very pleased to have access to a islamic account

Hi,

We used to offer SWAP free accounts for Dubai residents however we don't offer this type of account anymore.

Thanks - Arvin

August 13, 2021

15 hours ago, GuyHarding said:

Hi, I cannot seem to see swedish stocks any more? Why is this please?

Hi @GuyHarding,

About 3 weeks ago this communication went out:
"Due to a change in the exchange’s market data policy, we won’t be able to provide free live spread betting prices on Swedish, Danish or Finnish shares from 2 August 2021. Delayed prices will also not be available.

Should you wish to continue receiving realtime exchange prices, you can opt to pay for them by logging in to our desktop site, clicking on the ‘settings’ tab in My IG and selecting ‘data feeds’ from the menu. If you place at least one trade per calendar month, you will be rebated the exchange fee at the end of the month.

If you choose not to opt-in for live data feeds, you’ll no longer receive any prices for Swedish, Danish or Finnish stocks."

You can find the OMX feed in Settings > Data feeds > Spread bet:

I hope that it helps.

All the best - Arvin

August 12, 2021

3 hours ago, Pogwyl said:

Can I upload my W-8BEN form here?

Hi @Pogwyl,
You will need to complete your W-8BEN form online from My IG > Settings > Dealing US stock > ">" :

Complete the online form, once completed successfully, your form status will change accordingly.

More details here.

All the best - Arvin

August 12, 2021

8 minutes ago, StevenCham said:

Name of stock - Global Atomic Corporation

Name of Stock Exchange - Toronto Stock Exchange

Leverage or Share dealing - Share Dealing

Ticker - GLO

Country of the stock - Canada

Market Cap - 424.77M CAD

Thanks,

Wai 😀

Hi Wai @StevenCham,

For Share trading we can only offer stocks listed on exchanges in the following countries:

Unfortunately, we won't be able to add GLO for share dealing account.

All the best - Arvin

August 12, 2021

Hi @Naoto,

No it won't change as it is specific to your region. FINRA is a Regulator in the USA. If you are outside the US it won't apply.

All the best - Arvin

August 12, 2021

On 12/07/2021 at 16:44, Speedbird168l said:

I am seeking assistance from someone with Visual Basic experience to help me add additional functionality to my excel trading sheet. Is there anyone out there with VB coding experience who can help? Thank you.

Hi @Speedbird168l,

You can try to ask webapisupport@ig.com, they might be able to help you.

All the best - Arvin

August 12, 2021

On 29/07/2021 at 23:10, Funky_Gibbon said:

Hi, I've recently been experiencing an issue where the API returns the Http status of Forbidden whilst trying to place a trade. This has only recently started happening and is becoming more frequent.

Just to let you know that a successful deal was placed minutes or even seconds before this one on the same instrument. Plus it still deals on other instruments.
Does anyone else know what this means?
IG say they don't support the API but this is a response from their webserver. Interestingly, the lightstreamer is still receiving prices.

Cheers

Hi @Funky_Gibbon,

You can send an email to webapisupport@ig.com with screenshots. They should be able to assist.

All the best - Arvin

August 12, 2021

On 27/04/2021 at 21:36, NarayananIG said:

I tried in demo account to place trade on CFD share. After stock split, the price went high and I profited.

In real account I tried the same but didn't get profit and price is reopened at adjusted level as new trade when market is closed by IG staff.

why there is much difference in trading between demo and real. people use demo and think real account will be same but its not. I feel cheated when using real account after demo account and I hope to get refund for my commissions alone (22£)

Hi @NarayananIG,

The demo account does not have the same data feed as the live account although they are very similar. Please reach out to helpdesk.uk@ig.com to solve your query.

Thank you - Arvin

August 12, 2021

On 06/08/2021 at 21:54, Jak123 said:

Hello,

May i know whether anyone is using Prorealtime demo trading platform and has encountered a problem of saving a new personal Indicator in Automatic trading window?

Also under Manual trading adding trading conditions are not working.

Any help?

Jak

Hi @Jak123,

You can send your query with a screenshot to helpdesk.uk@ig.com for some assistance.

All the best - Arvin

August 12, 2021

2 hours ago, MFRAGLER711 said:

Hi

I only see 2020 even if I set up the dates as 01/07/2020-30/06/2021, Cannot generate 2021 EOFY statement

Hi @MFRAGLER711,
I can see that the helpdesk sent you out a statement. You may need to extend the dates of research as the annual statement would have been provided after the 30th June 2021.

Thank you - Arvin

August 12, 2021

1 hour ago, BullHorn said:

Sorry that would be MT4.

There's so many background colors w/ NO Rhyme/Reason unless its put there by IG.... I dunno.

A color background would make sense to me if all same color related to a specific base Currency.

but it doesnt.

Hi @BullHorn,
Thank you for confirming, could you please send a screenshot of your MarketWatch please?

I should look like this, not with a black background. Have you tried to reinstall MT4?
https://www.ig.com/us/trading-platforms/metatrader-4/download-mt4

Thank you - Arvin

August 12, 2021

On 11/08/2021 at 11:21, JacFlowTrade said:

This makes no sense to me as I want to reduce my risk on some trades but it won't let me. This is really frustrating trading a well managed strategy and really does not put risk reward in my favour. I have been trading with IG for nearly a year surly that should be enough with a demo and live account. If I can't get a normal account I will sadly have to get another broker which is not ideal but at least I can managed my risk more effectively which is ultimately the name of the game.

Hope we can sort this out.

Hi @JacFlowTrade,

It should be all sorted now, and you should be able to force open positions ( opposite directions).

All the best - Arvin

August 12, 2021

23 hours ago, JacFlowTrade said:

This makes no sense to me as I want to reduce my risk on some trades but it won't let me. This is really frustrating trading a well managed strategy and really does not put risk reward in my favour. I have been trading with IG for nearly a year surly that should be enough with a demo and live account. If I can't get a normal account I will sadly have to get another broker which is not ideal but at least I can managed my risk more effectively which is ultimately the name of the game.

Hope we can sort this out.

Hi @JacFlowTrade,

I will send you an email with further information.

Thank you - Arvin

August 12, 2021

23 hours ago, BullHorn said:

Hi ArvinIG,

TY for your efforts. This window on IG for me shows only Black background and no options for changing

anything on the Market Watch. It can change within the F10 window tho.(i dont really need that window)

THANX

BH

Hi @BullHorn,
Are you referring to the market list / Watchlist on the IG plaform? Or the Market watch on MT4?

If you are referring the screenshot below:

Then you can change the background in the settings :

I hope that it helps !

All the best - Arvin

August 12, 2021

4 hours ago, FSADXB said:

Hi,

I have a UAE demo account and I have noticed that some of the big international firms are not on the list. e.g. I can find Abbott (ABT), Bank of America (BAC), Accenture (ACN), Berkshire Hathaway (BRK-A) and so on. One common factor is that all these firms are on NYSE so it seems NYSE is not IG's list of exchanges in the UAE? If thats the case, it will be very disappointing as I will be missing out on a quite a few opportunities.

Hi @FSADXB,
I have check all the stocks you mentioned. Effectively they are not showing up on the demo account. But on a live account I was able to find them, they are available on the live platform:

I hope that it helps !

All the best - Arvin

August 12, 2021

3 hours ago, Guest Any update said:

Hi

Is there any update on this?

Thanks, Ed

On 18/02/2021 at 20:12, lj2301 said:

On 17/02/2021 at 20:00, Guest Sunil said:

Agree with that. Is there any update on this?

Hi All,

Your feedbacks/suggestions will be forwarded to the relevant department.
Unfortunately, at this point there is no information about a Junior ISA to be added on IG.

All the best - Arvin

August 11, 2021

On 10/08/2021 at 08:59, Guest Peter Mathers said:

Why has IG Makrets Gold price made new lows, when the the REAL Futures market and US Spot Gold price did not. Can IG Please explain. Thanks you

33 minutes ago, tradinglounge said:

Hello IG Markets. Can you answer the above question, as I need to answer my followers on Social Media please.

Hi All,
Could you please clarify what charts you are looking and at what time?

Please send screenshots to helpdesk.uk@ig com with the charts you are comparing with.

Thank you - Arvin

August 11, 2021

On 09/08/2021 at 19:40, Simch747 said:

So i had a response from CS by phone about closing the one tradeable open position and then the one with the suspended market could stay open but they would waive custody fees until a decision on what is happening with it, but this was subject to a manager agreeing, and was told await an email to confirm.... I got no email so I called IG CS this morning again, closed all my open positions so just have the one for the suspended market ones now, and now told I cannot close the account and the fees cannot be put on hold and will continue. However, i cannot add any funds to my account to pay them for some reason!

It's an impossible position for a customer it seems. very frustrating and i have to say, seems a little unfair.

Any ideas?

Hi @Simch747,

If that is your only positions open on your account IG, now that you closed the others. IG will be able to waive the custody fee at the end of the coming quarter.

Reach out to helpdesk.uk@ig.com for updates on your stock and to waive the fee at the end of the quarter.

If you are having difficulties making a deposit please call the number above, we will be able to assist you making a deposit over the phone.

All the best - Arvin

August 11, 2021

1 hour ago, JacFlowTrade said:

Hi Guys

I have started new training and implementing their strategies. I would manually like to manage my risk according to the strategy and not use the guarantee stop that IG platform is implementing. How do I change or switch this option off?

Hi @JacFlowTrade,

You most likely have a limited risk account at the moment that requires you to attach a Guaranteed stop to your positions.
Once you have traded a bit longer with IG you will be eligible for a standard account( meaning no need to attach guaranteed stops) .

If you need further information, please reach out to helpdesk.au@ig.com.

All the best - Arvin

August 11, 2021

9 hours ago, BullHorn said:

Does anyone know how to change the color background of the pairs in MarketWAtch? ty

Hi @BullHorn,

I believe that you can't change the market watch background. You can change the background for the charts.
I found this workaround that you can try:
" Right click on the market watch window and select pop-up prices (or hit F10). This will bring up a version of the market watch window. If you now right click in that window you can select properties and change the colours, font etc. Hopefully that helps you get around the problem until you can find the solution."

All the best - Arvin

August 10, 2021

4 hours ago, Guest Kyle said:

Do IG accounts have to follow US PDT rules if you are under 25k

Hi Kyle,
The pattern day trader rule does not apply if your trading broker is not regulated by FINRA . You will not be bound by the pattern day trader rule.

More details here.

All the best - Arvin

August 10, 2021

Hi Pete,

Over-the-counter (OTC) refers to the process of how securities are traded via a broker-dealer network as opposed to on a centralised exchange.

If the stock is on a centralised exchange we will be able to offer it.

All the best - Arvin

Profiles

Forums

Blogs

Events

Community Tutorials

Store

Posts posted by ArvinIG