All charts frozen

[Guest Julieg]

Is anyone else having the same problem. All my charts have frozen and they are all stating "market is not currently open to trade"  just above the Place Deal button 

[dmedin]

They probably got overloaded.  Lots of angry/anxious people on the phone.  Who would want to have to deal with that?

[tehka]

Do we get compensation for this?

[phillo]

HOORAY     it's working

[Guest Dietmar]

AT is working!

[dmedin]

10 minutes ago, tehka said:

Do we get compensation for this?

 

[skeptick]

My charts were also frozen. Closed platform and tried to re-enter site but was unable to do so. In the Dark!

[Sedgie]

Let's blame it on Brexit 

[JonMR]

1 hour ago, fred11 said:

Their contact number is dead 0800 195 3100 option 1 if you are an account holder. then the line goes dead

Yes, kept happening to me ever and over. Very frustrating. I thought the firm had gone bust or something. Couldn't get hold of RM either for a long while. There should be a record message or something to reassure clients as much as possible. Very worrying when you are blind to your positions and there's nothing you can do.

[dmedin]

I needed something like this to come along and force me to stop losing all my money on SB. 

Although, I've got a few more heavy losses coming once the system is back up

[skeptick]

Very frustrating. Just when the market is really moving and there's a change to grab some money back, the site shuts down. Shame.

[nit2wynit]

2 hours ago, Caseynotes said:

https://status.ig.com

Casey!!!!!

These are some of the problems I've had since day 1 back in April!  

[nit2wynit]

2 hours ago, dmedin said:

Bet you have a gigantic tallywhacker too.

PMSL lolololol

[nit2wynit]

Frozen Charts or 'Unavailable to Open' etc.  is almost a daily occurrence for me.  I thought it was typical of Spread Betting where the most active stocks are closed because of Volatility.  They usually become available after the market has been open for an hour, but by then I've missed any breakout potential.

I knew I couldn't be the only one.  This must be happening more often that anyone is willing to admit.

 I even posted about a week ago that i searched the entire LSE for any stock on the move above 5%.  Of the hundreds or thousands in the list,  I managed about 10 that I could potentially trade on.  Less than half of them able to Short.  The rest had spreads so large I'd need to own a bank to trade them.

 

[nit2wynit]

3 hours ago, fred11 said:

Looks like a transfer for me to go  to Hargreaves and Lansdown   is  on the books. My SIPP is with hargeaves and they seem pretty good, its just a shame their charges are higher than IG. 

 

Seems they're not accepting any new SB clients at the moment.

[Caseynotes]

27 minutes ago, nit2wynit said:

Casey!!!!!

These are some of the problems I've had since day 1 back in April!  

very funny @nit2wynit, you see when the platform really does go down the 'IG Status' thread I started for it got a thousand views and near a hundred replies in just a few hours, whereas your post in April about your problem on your computer just got *crickets*, see the difference? 

[ChrisIG]

Hi all

I believe IG charts, as well as ProRealTime and MT4 charts should be up and running as normal now.

I posted the below the "IG Status" thread, but am copying here as well:

Quote

Hi all

I'm really sorry for the platform issues experienced this afternoon, and any difficulty in reaching us. We're working as hard as we can right now to answer your calls and emails, rest assured we'll answer them as soon as possible.

If you're still experiencing issues with your account, call or email us. Apologies again, and thanks for your patience.

Chris

[Guest Mark27000]

15 minutes ago, Caseynotes said:

very funny @nit2wynit, you see when the platform really does go down the 'IG Status' thread I started for it got a thousand views and near a hundred replies in just a few hours, whereas your post in April about your problem on your computer just got *crickets*, see the difference? 

😂😂😂😂

[Ayankeng]

19 minutes ago, tehka said:

Hope nobody forgot to set their stop loss...

Even if set also not sure if it works if the system is shut down.....this is what worries me , esp when news coming out soon .....

[dmedin]

9 minutes ago, mikheilinemsadze said:

LOL glad i have guaranteed stop loss plus im in huge profit so i dont care but i dont want my positions to be closed  

 

Bet you have a gigantic tallywhacker too.

[Guest Alex78]

Seems like system is down. Hopefully they will recover soon

[mikheilinemsadze]

i think this is just pre NFP things which one is done by many brokers  ))))))

[Guest Keithbo]

It's a major outage! I've tried contacting them to close a position on CL but even their phones aren't working!

[Guest HAPPINESS7]

Any updated? I'm from abroad as well. The online live support has no one there to help

[mikheilinemsadze]

LOL glad i have guaranteed stop loss plus im in huge profit so i dont care but i dont want my positions to be closed  

[Guest Dietmar]

contact number in Austria also dead, payments not possible

[catvs]

Looks like a global IG problem, shutdown...

[Guest fred11]

Looks like a transfer for me to go  to Hargreaves and Lansdown   is  on the books. My SIPP is with hargeaves and they seem pretty good, its just a shame their charges are higher than IG. 

 

[Caseynotes]

2 minutes ago, dmedin said:

We're all doomed!

shouldn't worry @dmedin, will probably save you a bob or two 🙂

[Guest fred11]

Their contact number is dead 0800 195 3100 option 1 if you are an account holder. then the line goes dead

[dmedin]

We're all doomed!