[Bought and sold shares a thte same price but money back to me was £10 less.]

7 hours ago, nit2wynit said:

OH DEAR GOD.

Is it the exchange rate conversion and/or 0.5% spread?

I had NO IDEA........I've lost thousands Trading like a Maniac every day!

Still learning.

Can this be confirmed please?  Thanks.

Hi @nit2wynit,

There is effectively a 0.5% Foreign exchange fee :


The 3+ trades rebate is on commission, more details here.

 

You can change you Currency conversion settings in My IG > Live accounts > Currency conversion
If you change to manual conversion you will be able to hold foreign currencies to then buy other stock or convert when you want to withdraw funds. But the commission rebate won't apply as mentioned above.

 

I hope that it helps !

All the best - Arvin
 

 

[level 2 .. and direct market access ? help😢😢]

On 25/08/2021 at 02:43, amilio said:

THANK YOU . for your reply. i clicked on the use, NASDAQ . how long does it take to be excepted  and where can I find the chart or screen for level2... how do I connect it to my trade. and some  for example (NYSE) have an agreement what is that for ?? 

Hi @amilio,

Once you subscribe for the Level 2 Data it will appear on your dealing ticket. For example this is ASX with Level 2 data on Afterpay Limited:

If you want DMA access please refer to https://www.ig.com/uk/trading-platforms/l2-dealer

I hope that it helps !

All the best - Arvin

[Stops]

On 24/08/2021 at 09:19, Tripod_John said:

I have the same problem as Redback. My order type drop down box has only two options :-

1). Request for Quote and

2). On Exchange (Limit order)

I see your drop down has three options - why are the accounts different and which sort of account do I need to use stops ?

 

Many thanks

John

 

11 hours ago, Redback000 said:

Hi Arvin, I don't have three order type options, I have one option - limit order

HI @Tripod_John @Redback000,

The options you are seeing are the ones when the market is closed as below:

 

When the market is open you will see the options I was mentioning above.

❓ You can check on in the info tab on the deal ticket what are the market hours :

 

I hope that it helps !

All the best - Arvin

[Positions are not showing on all my graphs]

10 hours ago, Redback000 said:

Hi Arvin, I don't have those options

 

5 hours ago, nit2wynit said:

Press 'P' on your keyboard

HI @Redback000,

That is correct you can press "P" on your keyboard as a shortcut. Please keep in mind that the options won't show on markets that are delayed.

 

I hope that it helps !

All the best - Arvin

[Still have not received my £100 refer a friend]

On 23/04/2021 at 18:09, add143 said:

Hi, one of my friends has signed up through the referral link and been trading on it since the end of 2020 but i still have not received the referral award. It still shows as Pending. Could you let me know why this is?

 

thanks.

Hi @add143,

Could you please reach out to helpdesk.uk@ig.com with your account details? 
The helpdesk would be the best place to find out more information on your referral.

All the best - Arvin
 

[why is the take profit deactivated and it's not possible to put alarm on vanilla option prices?]

 

4 hours ago, Guest Hugo memar said:

I took a few options to secure my positions and i'm wondering how to define a take profit on those?

and why is the take profit deactivated on the first place and it's not even possible to put price alarm on vanilla option prices?

it seems very cheezy...

Hi Hugo,

There is no alerts or stops on options.

All the best - Arvin

[Web Trading API Excel Sample]

9 hours ago, Highriskcap said:

When I use the sample excel API, it fails to pull in bid / offer / high / low / change / change % data.  Cells just read ‘subscribed’.  Which is odd since the API online companion has no problem pulling the same data.  Anyone had similar issues or know how to fix?  

Much appreciated.  

 

Hi @Highriskcap,

For assistance on APis you can reach out to webapisupport@ig.com, they will be able to assist you.

All the best - Arvin

[HOW TO FIND GREEKS ON OPTIONS CHAIN]

On 22/10/2020 at 05:41, Guest TUSHAR said:

Hi All,

 

I am after the Greeks of the options chains of the IG, if anyone can help me it will be great.

The only thing I can see is IV.

Appreciate 

Regards

Tushar

Hi Tushar,

Unfortunately, the Greeks are not available on the trading platform.
 

All the best - Arvin

[Daily FTSE options trading hours?]

3 hours ago, jimmydee said:

I would like to trade daily FTSE options and where do I find the option greeks on the FTSE options. What are the trading hours for these.

Many thanks 👍

Hi @jimmydee,

The Greeks are not available on the options, the implied volatility is displayed though.

All the best - Arvin

[US 500 Option Chain Not Displaying Quarter Strikes after 4500]

13 hours ago, Peter15 said:

Logged out of the platform. Restarted the computer. Still the same.

 

Hi @Peter15,

I have reached out to the dealing desk in regards to your account. they have added the quarters now. Could you please have a look a let us  know?

I hope it helps !

All the best - Arvin

[Preset lines on a trading chart]

9 hours ago, Guest Clint said:

Hello. Just wondering if anyone can clarify for me what the two horizontal lines represent on a trading chart. There appears two parallel lines, one of which is a solid line and the other seems to be dotted halfway, then turns into a solid line, which also has a white dot!

Apologies, I am relatively new to trading.

Hi Clint,
In addition if you right click on the chart and go to Show you can enable or disable some visuals.

All the best - Arvin

[Time of day trades]

49 minutes ago, GTRAIN said:

Is there any functionality in IG Markets platforms to place a trade at a certain time of day - i.e 2am when im asleep? Obviously the L2 platform doesnt have this functionality but interested if the Mt4 platform does or if other users have a way to do this?

 

Hi @GTRAIN,

You will be able to set expiry for 2 a.m on MT4 and ProRealTime, but to place an order you ill need to set it up on your account via EA or Autotrading.

All the best - Arvin

[Annual Statement]

31 minutes ago, Guest Anand Ramakrishnan said:

Hi:

 

I need my annual statement for filing my Australian taxes. Can you please advise when i can expect that statement. The deadline in October 31, but I will need some time to prepare my return.

 

Thank you.

Anand

 

Hi Anand,

The EOFY 20-21 statements are out. You should be able to find it in your account on MY > Live Accounts > Statements  

If you need further assistance please reach out to helpdesk.au@ig.com with your account details.

All the best - Arvin

[Live volume not showing]

40 minutes ago, dibbsy said:

Hi, I'm running PRT in Sydney. I trade US shares however the current days volume doesn't show until around 6hrs after the US market closes. For Australian stocks it does show live volume. Any ideas on how to fix? Thanks 

HI @dibbsy,
It might be due to the data feed set up on your account. Please reach out to the helpdesk.au@ig.com with a screenshot for further assistance.

All the best - Arvin

[Capital gains tax when withdrawing]

1 hour ago, Guest UMB said:

Thanks - how can be the CTC statements be used to determine CGT if it only reports dividends?

Hi UMB,

You will need to talk to your an accountant or reach out to the taxation office of your location.

All the best - Arvin

[Investment UK bonds/ Treasury bills/ Debentures]

11 hours ago, Guest Sabreen Nazar said:

I'm an investor in Sri Lanka. I love to invest in UK bonds, Treasury bills and Debentures. Please let me know whether this is possible from overseas. 

Thanks.

Hi Sabreen,

You can create an account to access a CFD account on https://www.ig.com/en/application-form

 

All the best - Arvin

[account history drama !!]

8 hours ago, amilio said:

My account history is not bin working all day . last trade I can see is on 19th .. is any one else having problem with theirs??

Hi @amilio,

Could you please send us a screenshot so we can assist you further? 
You can reach out to helpdesk.uk@ig.com with your details and screenshot for support.

All the best - Arvin
 

[level 2 .. and direct market access ? help😢😢]

1 hour ago, amilio said:

does IG has level2 data  ..  and can we use it  

I don't mind paying for it.

can traders like me (beginner) have direct market access 

Hi @amilio,

You can find level two data on My IG > Settings > Data feeds :

I hope that it helps

All the best - Arvin

[Minor Canadian stocks not listed]

7 hours ago, andrewstooke said:

I have a UK demo account. I was trying to find several Canadian stocks, particularly in the field of graphene and nano development, none of which seem to exist. Would these show up on a live account? I was especially wanting NanoXplore Inc. (NNXPF) 

Hi @andrewstooke,

The stocks available on the demo account should be the same available on the live accounts ( more up to date on the live version).
We won't be able to offer NanoXplore Inc as it trades on OTC and not exchange.

You can find details on stocks we are able to add to the platform on our stock request page:

 

I hope that it helps !

All the best - Arvin

[HIN]

16 minutes ago, Munza said:

My accountant has requested I provide them with a HIN - can someone advise how I obtain this info from IG please?

Hi @Munza

Under Share Trading with IG, shares purchased are held by Citi in a direct custody capacity.  Australian shares purchased through IG are registered in CHESS under Citicorp Nominees Pty Limited, with a CHESS Participant Identification Number (PID) 20018. They are held on the client’s behalf by Citibank Pty Ltd. UK and US shares are held by Citibank N.A. German shares are held by Citigroup Global Markets. The clients are the ultimate beneficial owners. 
Therefore, we won't have a HIN or SIN to provide you with but the PID number above.

More details here

I hope that it helps !

All the best - Arvin

 

[Margin Calls and Trade Forced closure]

On 27/04/2021 at 19:14, Guest Davidb31 said:

Hi,

I'm new and get very confused and need help with margin calls and with how IG calculates my margin. I've tried to paste a screenshot of my account but can't so I'll write down the details:

Funds: 12568.98

Profit/loss: -8.89

Margin: 12383.62

Available: 176.00

Could somebody tell me when I'll receive the margin call - the available balance going down to what number, and when they'll close down my trades. 

Many many thanks for your help.

 

Hi, 

You will be in Margin call :

1. If your account equity ( the total capital you have deposited plus or minus any profits or losses ) drops beneath 50% of your margin requirement
2. If you remain on margin call constantly for 24 hours
3. If you are on margin call during periods of increased volatility, or periods when we anticipate increased volatility
4. If you are on margin call going into the weekend. We’ll try to avoid having any accounts on margin call going into the weekend. So if your equity is below 100% of your margin requirement, your positions will be at an increased risk of being closed on a Friday evening.

When your equity drops beneath	We will endeavour to
99% of margin	Send you a notification email
75% of margin	Send you a second notification email*
50% of margin	Start automatically closing positions

More details here.

I hope that it helps

All the best - Arvin

[Slack acquisition by Salesforce]

On 21/08/2021 at 16:45, fedex said:

Hi, did you get any response for this?

This week all my slack shares got sold at $26.79 p/u and a number of salesforce shares were added to make up for the difference. The dollar amounts seem ok, but the 2 transactions look pretty random to me.

Hi @fedex,

When a Corporate action happened the team will usually book your new shares at the level price of 0.

You might need to edit your book cost to display the right numbers.

To do so you can use this link here.

I hope that it helps

All the best - Arvin
 

[Chart and price box showing misleading information]

On 18/08/2021 at 05:47, HT3 said:

Hi,

I have recently noticed that the small box that shows how much profit I’ve made in dollars is showing minus figures even when I am above my entry line?

Can someone please explain why this is happening? I assume it’s taking into account the fx fee but if this can be confirmed then that would be great 

For reference my account is a stocks ISA account 

thanks 

Hi @HT3,

Could you please take a screenshot and contact helpdesk.uk@ig.com. Our helpdesk team will be able to have a look into that specific positions and provide you with further information.

All the best - Arvin

[Vietnam Holding tender offer]

On 21/08/2021 at 18:25, Markyboy41 said:

I hold shares in VNH (with IG) who have recently raised a tender offer which I would like to participate in.  As a relatively new investor I am unsure as to how to proceed.  Having read the tender offer documentation I think that IG should submit the TTE application on my behalf?  Is this correct?

Regards

 

Hi @Markyboy41,

In cases of Corporate Actions, if you are eligible the Corporate action will contact you via email with the options you have and to record your instructions.

If you need further assistance please reach out to helpdesk.uk@ig.com

All the best - Arvin
 

[Stops]

13 hours ago, Redback000 said:

I've watched the short video on applying stops but I don't seem to have the feature on my account. I would have thought stops was a basic setting for all accounts. I've looked in settings, nothing, looked on the graph, nothing. Any help would be appreciated.

Hi @Redback000,

On the deal ticket, you should have few options showing up on the order type field :

 

I hope that it helps

All the best - Arvin