ArvinIG
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Posts posted by ArvinIG
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8 minutes ago, HeOfMuchDisgrunt said:
@ArvinIG
Cheers, dude! Good to get an acknowledgement.
Do please let us all know what the tech team say.
People don't mind offering feedback on the understanding that not every single 'genius' customer idea can be implemented immediately, but what irks people the most is to give seemingly good, constructive ideas and have no feedback at all as to why the idea can't be used now or ever. It drives us nuts as customers when we obviously know what we want and what we aren't getting even though we realise the requested add-ons aren't difficult to bolt on from a coding perspective.
Hi @HeOfMuchDisgrunt,
We do have a forum thread for feedback https://community.ig.com/forums/forum/14-feedback-and-suggestions/ .
We are collecting feedback on a daily basis on the community and forward it to the relevant department. The more feedback we have on a topic the more likely the developers will consider the idea ( if it is a reasonable project)
I hope that it gives you some assurance that we do forward the suggestions.We are working on improving our platform and we want our clients to be in the center of it.
All the best - Arvin
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3 hours ago, Rhoml said:
Agree; this is by far the worst implementation of MFA I've seen.
HI @Rhoml,
Thank you for your feedback, I believe the development team is working on a new solution for MFA. I will forward you feedback to be reviewed.
All the best - Arvin
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On 21/08/2021 at 06:38, HeOfMuchDisgrunt said:
@ArvinIG
I would like to make a few additional suggestions for improving the platform.
I understand that all products are shown in every account-type even if some can't be traded from within that account, eg a "non-leveraged only" product will still be shown in a spread-bet or CFD account (and note that the "Margin" info tab for some reason incorrectly continues to show a table of margin tiers that actually don't apply to a non-leveraged product.). Other products are sometimes "no controlled risk", "unborrowable", "closing only", etc. it's incredibly annoying and time-consuming to search through a list of results, pick out individual stocks/products, see a chart you like then have to check the info tab to see if you can actually trade the product. Why could there not be a series of symbols or letters in one or more columns, like there is for the "market open/closed" column (that, for example, sometimes has a "telephone only" symbol), but also included in the search results so that one can instantly see which products can be "eliminated from enquiries"?
Perhaps the Alert feature could be augmented to include being able to be set to notify when "unborrowable" stocks, e.g. recent IPOs, become borrowable or when positions that were "closing only" go back to normal trading (if that ever happens).
Also, in "Positions" I can see my total gain or loss for each position but not that day's movement, unless I duplicate the Positions into a separate custom list which DOES have this column, but if I do that then I cannot enter the position size as well so I have to flick back and forth between two almost identical windows. Also, it would be really useful to have a separate toggleable on/off column that could show the total margin currently being used by each position. Currently, if I have to bring up a deal ticket as if to close the position, just to see how much margin is being consumed, I'm at risk of mis-clicking and closing the position unintentionally.
Thanks.
Hi @HeOfMuchDisgrunt,
I understand it would be quicker for you to only see what is available. There has been feedback about being able to see the margin per position on the position screen.
I will forward all your suggestion to the relevant department to be reviewed.
All the best - Arvin
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On 21/08/2021 at 15:53, Guest Janica said:
Im having the same issue. for a week im not able to activate my account. still pending..
Hi ,
To check on your application progress, please reach out to newaccounts.uk@ig.com.
All the best - Arvin -
7 hours ago, Redback000 said:
Wondering if there is a special setting that turns off/on your position? Maybe I selected it by accident but it's strange that my position is on some graphs but not all
Hi @Redback000,
Once you have an open a position, you can go on the chart them right click > Show > Open Positions / Working Orders :
Once you set up everything you want on a charts, display colours, indicators you can ave the layout :
I hope that it helps - Arvin
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9 hours ago, Guest SRs said:
Did you manage to figure it out? I'm having the same problem. The layout won't save and I have to reapply all the settings every time.
Hi,
Could you please clarify what issue you are referring to as it is not link to a topic?
Thank you - Arvin -
On 21/08/2021 at 09:44, Guest Nik said:
None of my account funds are not showing under the mobile or desktop platform, not any information on my open positions or charts. Is the platform under maintenance or is there anything i can do to amend this.
Any help would be appreciated.
Thanks
Nik
Hi Nik,
There hasn't been reports of such issue. Once you login, you will arrive to a page with a Dashboard, it should show your account and balance.
Could you please reach out to helpdesk.uk@ig.com with your account details. Our team will be able to have a look into your account and come back to your with further information.
All the best - Arvin -
1 hour ago, Guest This is pretty terrible! said:
Can't seem to find any statement on my account.
Hi,
The statements were released 3 weeks ago. You would have one available if you received divided during the financial year.
Please reach out to helpdesk.au@ig.com with your account details for further information.
All the best - Arvin -
9 hours ago, amilio said:
today I lost at open on hood all due to massive widening of margin . the candle show me I was in money on 1 minute and 10 second candles. but my position was showing red
45.5 my position it hit 45.9 and I was in red ?? why the margin widens so much??? i had no chance at any point to cash out even for break even
Hi @amilio,
The margin requirements for Robinhood is 25% , as the price level change the margin requirement change accordingly to keep your position open but the requirements stay the same.
Could you please send you account details and deal details to helpdesk.uk@ig.com. The helpdesk will be able to investigate and come back to your with a clear answer.All the best - Arvin
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17 hours ago, colykabs said:
my account is still pending, it has been a month and some days now.
Hi @colykabs,
We are sorry to hear that your application is not completed.
For account opening updates please reach out to accountopening.en@ig.com.
All the best - Arvin
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3 hours ago, fpalba said:
Hi there, I guess the title is pretty self explanatory: can the 50 results limit on the scanner be removed?
Hi @fpalba,
Unfortunately this limit can't be changed.
All the best - Arvin-
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5 hours ago, OliFTH said:
Hello
I might be a complete idiot here but....
So I created an CFD account today and placed a trade. I was up around £1000 P/L on this trade. I then closed it and my account only reflects +£20 profit?!?
im a little confused. Is there a hold on profits for any time period?
Hi @OliFTH,
Could you please reach out to helpdesk.uk@ig.com with your account details and information on the trade you are referring to ? The helpdesk team will be able to investigate and clarify what happened.
All the best - Arvin -
13 minutes ago, Samtheman said:
I'm new to IG.
All Australian stocks have a 20 min delay on them and won't let me change to anything faster than a 5 min chart ( however when trading US stocks it gives me the full range of charts with a live price)
The only thing it tells me to do is "select a direction" to see the live price or make a deal but gives no instruction on how to do so.
How do you I fix this problem?
Hi @Samtheman,
The stocks that shows "20" does mean that there is a 20 minutes delay, and the interval will be 5 min maximum.
You will need to activate the live data feed in your settings on MY IG > Settings > Data feeds.
It will show the fee and the total amount at the bottom right of the table:
All the best - Arvin
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51 minutes ago, mike730 said:
Hello Jakub
I hope you both don't mind me jumping in with a similar question.
I've just signed up to the IG platform yesterday so apologies if i'm asking a daft question but i had my eye on the Vanguard S & P 500 ETF as well. Is it possible to buy, as a normal share dealing purchase? I did try purchasing 1 share earlier in the day but when i clicked on 'confirm order 'it returned
'X sorry
This is a complex instrument and is currently not eligible to be traded on your account. Please call your normal dealing number for more information.
What do i need to do to my account, to allow me to purchase this ETF?
Hi @mike730,
It is likely that IG needs to very some information to enable ETF trading on your account Could you please reach out to helpdesk.uk@ig.com ? The helpdesk will be able to assist you trading ETF on your account.
All the best - Arvin -
8 hours ago, Cinicul said:Hi,I'm from Romania I've new account and I wanna know about income taxes.The taxes its in my duty to pay in my country ?You pay yhe taxes for my income in the country where its your company ?
Hi @Cinicul,
You will need to lodge your taxes in your country of residence. For more information in regards to your account specifically I would re comment to reach out to accountopening.en@ig.com.
All the best - Arvin -
6 hours ago, Furlls said:
Name of stock - Datchat, Inc
Name of Stock Exchange - NASDAQ
Leverage or Share dealing - Share Dealing
Ticker - DATS
Country of the stock - USA
Market Cap - 66.42m USD
HI @Furlls,
Your request was submitted.
All the best - Arvin -
2 hours ago, StueMakossa said:
Please assist me here I have position that are not getting closed and wiping my account to a point where I transferred funds to another account.
I get the below error when I try to close. It been running for hours now. It happened yesterday again and I lost $182 from my account. Please urgently assist. I'm really not happy.
Hi @StueMakossa,
I have removed your screenshots as your Account ID was showing. For security purposes and to avoid your account details being stoles we remove these kind of details from your post.
If you are facing such issues you will need to call the helpdesk ASAP +61 3 9860 1799 to close the position for you.
All the best - Arvin -
On 02/03/2021 at 23:00, Lexjaks said:
Hi @CharlotteIG
Please would it be possible for you to take a look at the below three listings on the NYSE/Nasdaq to be added to share dealing or any other account type, namely:
Soaring eagle aquisition corp (SRNGU)
Spartan aquisition corp 3 (SPAQ.U)
Liberty media aquisition corp. (LMACU)
Please see attached screenshots of the equities in question for your information.
Many thanks
LJ
Hi @Lexjaks,
Soaring Eagle Acquisition Corporation is already on the platform. I have submitted a request for the two other stocks to be added.
Moving forward you can use this post to submit your stock request :
All the best - Arvin -
On 25/05/2021 at 02:40, Guest Stefan Antoniou said:
Hey,
Will Zip Recruiter be listed on this platform? I believe the offering is taking place on 26th May. Thanks
Hi,
ZipRecruter Inc is available on the platform. If you would like to trade a stock that is not on the platform please refer to this post
All the best - Arvin -
On 26/06/2021 at 01:16, Guest Merv said:
ADD VWAP!!!!!!!!
On 03/04/2021 at 19:57, Guest GCASX said:Please add VWAP, so mnay request, is no one listening?
On 06/03/2021 at 05:07, Guest IG Spreadbetter said:Please add VWAP or I may go elsewhere.
On 20/02/2021 at 01:23, AC84 said:Add VWAP Please...
Hi All,
VWAP is available on the IG platform, right click on the chart > Indicators > Volume Weighted Average Price :
All the best - Arvin -
5 minutes ago, Eddie_E1 said:
Yep no prioce alerts on phone, desktop notifcation and email. Have missed lots of opps because of this. Please fix asap, without alerts there is no trading! Only alerts that are working are order fill alerts.
Hi @Eddie_E1,
The IT team is working on the matter to be resolved ASAP. We apologies for the inconvenience caused.
Thank you for your patience - Arvin -
On 10/08/2021 at 13:51, jamesmc87 said:
I have shares held in the UK that were transferred after LCA delisted from ASX and relisted in UK under LIT. I would like to know how to sell these as I don't have a UK broker but do have IG CFD account. Thanks
Hi @jamesmc87,
If you have a share dealing account you should be able to sell your UK shares with your AUS account.
Please contact helpdesk.au@ig.com for further information.
You might need to transfer the shares first to your account.
All the best - Arvin -
19 minutes ago, BubbaBubbaBubba said:
Name of stock - Bluegreen Vacations Holding Corp Class A
Name of Stock Exchange - Nasdaq
Leverage or Share dealing - Share dealing
Ticker - BVH
Country of the stock - USA
Market Cap - 464.708M
Thanks
Hi @BubbaBubbaBubba,
You request has been submitted.
All the best - Arvin -
1 hour ago, Guest non leverage option? said:
Indeed it would be really good to know this early. Is there no option to take the trade without leveraged money involved?
Hi,
The only way to place a deal with 100% leverage meaning paying full price, is under a share dealing account.
You will pay the actual value of the deal.
All the best - Arvin
Cannot add another account (no "add account" option)
in IG Technical Support - Platform and App Help
Posted
Hi @V3nom12,
It doesn't seem that the option to add an account is there, that is correct. Could you please reach out to our helpdesk on aperturaconto@ig.com to add an account or helpdesk.uk@ig.com.
All the best - Arvin