ArvinIG
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Posts posted by ArvinIG
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3 hours ago, baltimix said:
Hi,
New to all this and just trying to figure out the platform. I don't seem to be able to set Stop Losses on my positions. Which, I don't understand as these are available on my Demo Account, for the same position.
I don't even get the settings option to remember my stop loss settings.
Any ideas?
Hi @baltimix,
The Demo account simulate a CFD account. On a share trading account you can't add a Stop Loss
https://www.ig.com/au/help-and-support/investments/share-trading/can-i-add-a-stop-or-limit-to-a-share-trading-positionYou can see Order type : Quote or Limit Order because the market is closed at the moment ( on the screenshot), Once the market is live you will have more options.
All the best - Arvin-
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38 minutes ago, RyanH said:
I have noticed this week and last week that the status in a Snapshot of any index subscription have taken 2 or 3 hours longer to update than they should. I have checked the obvious things like correct region settings. The situation was repeatable on 3 different computers and by 11:50am Australian time (currently GMT +10) the snapshots were returning the correct status. I thought it was an anomaly last week but today starts a pattern.
Hi @RyanH,
You can reach out to webapisupport@ig.com they will be able to investigate and come back to you with more information.
All the best - Arvin
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On 05/09/2021 at 01:59, Alex1974 said:
Hello is there a way to display the price ratio of 2 indices, like S&P vs. Russell price ratio? or spreads
thanks
HI @Alex1974,
Unfortunately there is no tool that allows you to compare to indices.
Once added on your watchlist you will be able to display some data that might help :
I hope that it helps.
All the best - Arvin -
On 04/09/2021 at 21:47, Guest saarema said:
I am extremely disappointed and frustrated that I can't buy cannabis stock. I am thinking of changing my dealing platform, sorry.
HI,
As mentioned above we removed Cannabis stock from the Share dealing platform. This was on the back of a review of the regulatory and political implications of offering Cannabis stocks in the UK with a recreational link. You can therefore only trade this on a leverage account which is a derivative and hedged via swaps.
All the best - Arvin -
On 04/09/2021 at 03:52, rieckstudio said:
Hi~ Currently I trade in US stocks from Australia. Is there a way of funding the account and buying the Stock in USD without
having to convert to AUD? Currently I am being hit with an exchange rate to move funds down from the US to AUD and then again when I buy a US stock.
Any advice comments is very much appreciated
HI @rieckstudio,
You can change your settings from " Instant Conversion" ( meaning automatically converting back to your main currency AUD) to " Manual Conversion" ( Allowing you to hold USD and convert back to AUD when you like). You can change from My IG > Live account > Currency conversion > Select > Save Changes:
⚠️Please keep in mind that changing to Manual conversion will change the commissions on your share dealing account:
Meaning you won't have free commission on US stocks. You will be able to use the USD you hold to purchase more US stocks.
I hope that it helps !
All the best - Arvin -
1 minute ago, zilvinas said:
hello. I can not place stop order it sayes it must be 10 points from the current price, witch is way too far, help please
Hi @zilvinas,
Could you please advise what market and level you are trying to place an order on?
If you need assistance ASAP please call 0207 663 0323 / email helpdesk.uk@ig.com or use our live chat function on https://www.ig.com/uk/contact-and-supportAll the best - Arvin
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On 02/09/2021 at 08:18, Jabroni8 said:
Hello,
Does anyone know if it's possible to have a newsfeed in PRT?
Thanks
Hi @Jabroni8,
Unfortunately there is no newsfeed on PRT with IG.
All the best - Arvin -
On 02/09/2021 at 02:51, jestrek17 said:
Wonder if someone can help me with answer? I am trying to start trading Emini Futures? or better - Micro Emini Futures on the Nasdaq? Are these possible with IG? At present I have only a Demo account. I will have to load Ninja Trade 8 software - I am a newbie
Christine
Hi @jestrek17,
These are the options future on the IG platform
I hope that it helps.
All the best - Arvin -
On 02/09/2021 at 07:43, Jabroni8 said:
Hi @ArvinIG
So this is effectively market data to show trade volumes across exchange? I'm after a similar thing to the above - I want to be able to see what Pre-market volumes are like on individual stock names on different exchanges. Will this provide that depth?
Hi @Jabroni8,
I am not sure about Pre-Market data. You can ask IG at helpdesk.uk@ig.com for further information.
All the best - Arvin -
4 hours ago, Georg said:
My problems are not resolved and it is not escalated.
How do I get my issues sorted out.
Why am I being serviced by a country other than my own???
HI @Georg,
If you already reached out to the helpdesk they will handle your query. All our offices are working on the helpdesk queries to avoid queries to stay in the queue for too long. It is possible that your query was picked up by another office than your own country ( if there is an office where you are located).
All offices have the knowledge and skills to answer most questions. Only when the query is too region specific then the case can be sent to the office handling the relevant country.
This allow IG to work on a 24h basis to be available for our clients.
I hope that it helps !
All the best - Arvin
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6 minutes ago, PRIDLEYN said:
How do I manage a self created watchlist in my share trading site?
Hi @PRIDLEYN,
By self created watchlist do you mean this list?
If that's the case you won't be able to manage this watchlist as they are provided by IG.
Thank you - Arvin
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58 minutes ago, Shannon508 said:
I already tried that and it doesn't work. I have been trying several things. The autochartist plugin installation appears to complete successfully, but does not even deposit any files into the C:\Program Files\IG MetaTrader 4 Terminal\MQL4\Experts\ folder, which is where the Expert advisor programs are kept.
Hi @Shannon508,
If you are still struggling with Autochartist, please reach out to helpdesk.uk@ig.com the IT Team will be able to assist you further.
All the best - Arvin -
14 hours ago, Anjalie said:
Hi Anda
I want to code my trading strategy in ProRealOrder for automated trading. I believe the new version of ProRealTime allows you to code an automated trading strategy using multiple time frames (1hr, 4hr, etc) in the same code. Does IG support this and in particular stop loss triggers / trailing stop loss triggers in the code using multiple time frames?
thanks
Anjalie
Hi @Anjalie,
The Automated trading should allow you to place trailing stops
If you have further queries you can reach out to helpdesk.uk@ig.com.
All the best - Arvin -
9 hours ago, jestrek17 said:
Can I trade these with IG - or better - Micro Emini Futures? At present I have just a Demo account and - as guessed - am a newbie. ONly spread traded so far. Christine
Hi @jestrek17,
These are the options you have for US Tech 100 in Futures :
For cash :
I hope that it helps.
All the best - Arvin -
On 01/09/2021 at 01:36, Furlls said:
Name of stock - Moving iMage Technologies, Inc.
Name of Stock Exchange - NYSE American
Leverage or Share dealing - Share Dealing
Ticker - MITQ
Country of the stock - USA
Market Cap - 34.04m USD
Hi @Furlls,
IMoving iMage Technologies Inc has been added to the platform.
All the best - Arvin -
3 hours ago, ro55 said:
could somebody explain to me how I had a 1000 melrose shares which I had purchased at 172.2 which with fees and stamp came out at £173.3, they were cancelled yesterday and I was issued 900 on to my account with a new average price of 192.6p which actually works out at the same purchase price but whilst the share price as of today is at 171.8
my account for the melrose shares is showing over a 10% loss. (£186 loss ) the difference between purchase and todays price is 15p per share which should be -£135 to my reckoning the the sums dont add up
Hi @ro55,
There was Corporate action on Melrose a consolidation of 9 for 10.
When you transfer shares into your account, the book cost will be displayed as zero, unless you have provided us with a figure on your transfer form. The book cost will also be changed to zero if there has been a corporate action on your shareholding.
You can find how to edit you book cost here.
Once edited your P/L will be acurate.
All the best - Arvin -
4 hours ago, Guest ross fay said:
So I had a 1000 melrose shares which were cancelled yesterday but I only received 900 to replace them. why?
Hi Ross Fay,
Melrose was under a Corporate Action, a consolidation of 9 for 10.
I hope that it helps !
All the best - Arvin -
2 minutes ago, Shannon508 said:
I just created an IG account and got MT4 platform up and running on my computer, and according to the IG website, Autochartist should be an option from the Scripts sub menu in MT4. However, it isn't there. I tried downloading and installing it separately from the Autochartist web site but that did not work. Why can't I see it in the menu?
Hi @Shannon508,
If Autochartist is not showing up in your MT4 menu, you can get the plugin on this link: https://www.autochartist.com/metatrader-plugin/index_en.html
I hope that it helps !
All the best - Arvin -
10 hours ago, Guest Annie said:
请问我在哪里可以提早看到发股息的日期?
Hi Annie,
Unfortunately we are unable to assist you in another language than English. You can contact our helpdesk which has officers speaking different languages.
All the best - Arvin -
On 28/08/2021 at 23:13, amilio said:
Can I use level 2 platform to trade CFDs.... and if so, is the commission same $30 (trading NASDAQ)
thank you
Hi @amilio,
With the L2 Dealer platform you can trade shares and forex CFDs more details here.
The commission is the same as IG commissions dealing through the IG platform directly.
All the best - Arvin-
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On 28/08/2021 at 02:02, amilio said:
this morning I started to trade cassava (at open) i got in @$54 price went up I see the blue colour on my position box i press sell ...... NOTHING HAPPEND...!!!!!!
so I press it few more time and as I am watching this, price is dropping from $58. to the point that my position was closed bellow the price I was in 🤢😱
so i jump back in made a small trade ... closed the position ......waited few more minutes see a position I liked. I jumped back in, long but the price I bought was not the price that the chart was showing ... so I got out ..even then the price i sold was not the same .... i looked at the buy and sell buttons and realise the frozen ...i got my phone out start filming it i reset the platform and nothing i reset again then it start working ....
at that point I lost 200 share in then out, at the wrong position ...since this was the second time the problem was happening with in half an hour...... I was not happy
WHAT SHOULD I DO ???
thank you
Hi @amilio,
In this scenario the best thing is to contact the helpdesk on 0800 195 3100 or helpdesk.uk@ig.com or via live chat. The helpdesk will be able to investigate your order history and discuss with a dealer if necessary.
All the best - Arvin -
6 minutes ago, BLazz said:
Hi! I'm a total noob here based in Australia. I'm reading a bunch of commentry about market depth on shares. Allows you to see the buy/sell orders on a share to gauge levels of interest, support at various prices etc. Is this information available for me to see in my IG account? Is it a standard feature, do you have to pay $ for this data?
Hi @BLazz,
This feature is available on retail accounts. You will need to pay a fees to access data either Level 1 or Level 2. You can subscribe on My IG > Settings > Data Feeds:
Once setup, your deal ticket will look like this with more market depth:
I hope that it helps!
All the best - Arvin -
7 hours ago, haakon_73 said:
This have been a long, long, lasting bug for me and my friend ( who is on another win pc with other router, fiber ).
I run Chrome, Win 10, new PC. The bug is also on Firefox. The bug is also on monthly volume chart.To see the volume I have to shift between - 1 day and week - and try to get a glimpse of last week volume.
Anyone experience this?Hi @haakon_73,
Could you please send screenshots to helpdesk.uk@ig.com ? Our IT team will have a look into it.
Thank you - Arvin
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9 hours ago, grab123456 said:
Hi , i would like to know if this has ever happened to any investor here.
I went to sell 150000 shares which i had purchased the week before for my grand daughter, the money was from a sale in Baccanora.
As i was away from home i used the IG app on the phone, this was at roughly 4pm last Friday, it said transaction Failed.
A minute later i tried again ,again it failed .i went into the golf club and tried again. again failed.
I then thought no internet connection . so i asked one of the staff for the password inputted that and tried again 150000 shares sold. horay i thought . later when i arrived back home i discovered that i only had half of my shares left. when i checked my account. it had sold 600000 shares within 10 mins which i did not want. as of yet have not received an email back from IG compliance dept.
Hi @grab123456,
Once a complaint is lodge the compliance team will go through all the interaction in regards of the issue raised. The investigation can take some time. Once reviewed they will come back to you with the result of he investigation and an outcome to your query.
Thank you for your patience.
All the best - Arvin
unable to open platform, browser redirects?
in IG Technical Support - Platform and App Help
Posted
Hi @xenoide,
Have you tried to clear the cache and cookies? Have you tried with another browser? It could also be due to a firewall.
If you are still having an issue,please reach out to helpdesk.uk@ig.com for the IT team to have a look into it.
Thank you - Arvin