ArvinIG

October 4, 2021

9 hours ago, surfermark said:

Does anyone know what caused a 12% drop and instant climb back for th e HSBC share price at 13:48 on 23 September?

Hi @surfermark,

It might be an issue on the chart it now does show as :

Could you please confirm if it was fixed on your end?

Thank you - Arvin

October 4, 2021

1 hour ago, VikC said:

Hi Community,

I am new to this. I had bought FMG shares some 9 months ago. I haven't received the dividend announced by them for 30th Sept,

I called FMG investor line, they asked me for HIN. I came back on this forum and found that IG doesnt provide HIN. How do I find out, how will i receive the said dividend.

Thanks.

Regards

Hi @VikC,

Thank you for your message. The dividend will be credited directly your account in your balance.

I have send you an email on the matter.

Thank you - Arvin

October 4, 2021

On 03/10/2021 at 09:48, Guest Debra said:

Could you send the different lot sizes offered. What payments you offered.

HI Debra,

For FX we offer normal size lot (100,000) and Mini lots ( 10,000) .

You can find this information on the trading platform:

For the payments please refer to

or our website.

All the best - Arvin

October 4, 2021

On 02/10/2021 at 14:18, Guest Marzy said:

Just wondering why my demo account does not send me an iphone sms or email indicator alert notification ?? I'm sure when i opened a demo account years ago it did.

Hi Marzy,

It seems that it is a known issue with the notifications, the IT team is working on it at the moment.

Please reach out to helpdesk.uk@ig.com for further assistance.

Thank you - Arvin

October 3, 2021

HI @FM9,

Here are the requirements to be eligible for a professional account :

More information on this link https://www.ig.com/uk/professional

You do not need 10 years of experience but a least a year.

These conditions are based on regulators definitions of professional clients (FCA for UK)

If you need further details please reach out to helpdesk.uk@ig.com.

All the best - Arvin

October 3, 2021

On 02/10/2021 at 08:08, Barton said:

How do I get IG to automatically send me confirmation emails for every completed buy and sell with shares? I have done this under 'Dealing' in Settings but I am not receiving them on all occasions.

Hi @Barton,

Could you please confirm that you have ticked the boxes on this screen :

Is the issue for emails or via phone as well?

If you still facing issues please contact helpdesk.au@ig.com with a screenshot of that screen. The IT team will be able to investigate for you.

All the best - Arvin

October 3, 2021

On 02/10/2021 at 03:44, BubbaBubbaBubba said:

Name of stock: Taylor Devices INC

Name of Stock Exchange: NASDAQ

Leverage or Share dealing: Share dealing

Ticker: TAYD

Country of stock: USA

Hi @BubbaBubbaBubba,

You request has been submitted

Thank you - Arvin

October 3, 2021

On 02/10/2021 at 00:18, Ben111 said:

Hi, two questions.....

1.Is it possible to short stocks (in the CFD or spreadbetting function) and use your own stocks from your share dealing portfolio as collateral?

2. Does IG use customers stock positions to open up their own shorts? or lend shares to 3rd parties for shorting? And if so, is the owner of those stocks entitled to a percentage of the profits from others shorting them?

HI @Ben111,

1. You can use up to 95% of your Shareholdings value as a professional trader. More information here.

2. https://www.ig.com/uk/how-does-ig-make-money

I hope that it helps.
All the best - Arvin

October 1, 2021

11 hours ago, R0b said:

Any update on this ticket?

Thanks 😊

Hi all,

It seems that the issue is due to an update that happened on that day and over the weekend for the demo account server. The IT team is still working on it as the ticket is still in progress.

Thank you - Arvin

October 1, 2021

12 hours ago, Vestapol said:

I like to keep an eye on my trades throughout the day while doing my 'real' online job, but since I don't trade intraday I'm usually observing rather than active. I presume this is why I'm continually being logged out and have to re-sign into my account and re-open my platform. Is there any way to prevent this or extend the logout interval?

Hi @Vestapol,

Unfortunately there is no feature to keep you login for a very long period. You can set up alerts on the markets you are observing to login only when there is a specific movement. You can also download the IG app to have a quick access to chats on another device.

I hope that it helps - Arvin

September 30, 2021

10 hours ago, rahulsehgal said:

Hi All,

Not sure if anyone has done the same. But I want to check how much Profit I made last year in IG. Please let me know if someone has experience with the same. I am really not happy with IG report, where they donot provide simple Profit and loss report for Individual Share Account holders.

11 minutes ago, 1976 said:

Not done yet.

HI @rahulsehgal,

You can access statements on My IG > Live accounts > Statements.
For Share trading accounts you will receive an end of financial year statement if you received dividend during that period.

Please find below a table showing which statement you will receive :
Please find further information here.

If you need further information please reach out to helpdesk.uk@ig.com.

All the best - Arvin

September 30, 2021

16 hours ago, Burim said:

Thanks for confirming @R0b.

15 hours ago, R0b said:

@ArvinIG

More info although your tech team should be gathering this info....

Demo 1hr chart working OK :

* indexes

* commodities

* Fx

* crypto

* some shares TP ICAP, GAMMA COMMUNICATION

demo 1hr chart not working:

* Barclay's

* Lloyd's

* Tesco

* Amazon

* Tesla

* many others

Hi all,

The IT team is working on a fix, the incident has been raised yesterday under the reference INC0585130.
We will keep you updated as soon as possible.

Thank you - Arvin

September 30, 2021

15 minutes ago, ships1980 said:

I am also getting the same error. Can someone help me.

Hi @ships1980,

You can try to reach out to webapisupport@ig.com , the API support might be able to help you.

All the best - Arvin

September 30, 2021

On 13/09/2021 at 19:49, Quacker said:

Anything new to add on this? Would love to see IG integrate with TV charts.

12 hours ago, B97 said:

Any updates on IG integrating?

Hi all,
As mentioned above so far IG and TradingView have a promotional partnership to access TradingView Pro + accounts.

I will forward your feedback on the integration of TradingView Charts, we are aware that it is a feature that is highly requested.

Thank you - Arvin

September 30, 2021

Hi all,

On share trading accounts you can change your Currency conversion settings in My IG > Live accounts > Currency conversion:

With the Manual setting you can hold a foreign currency (e.g USD) on your account and avoid the instant conversion fee of 0.5%.

Keep in mind that the share dealing commissions will change, clients who choose to convert currencies manually will pay commission of 2 cents per share with a minimum charge of $15 on US stocks. Changing your currency conversion settings influences the amount of commission you pay. Our team reviews these changes on a monthly basis, so it may take some time to update your account. Please be aware that changing from converting on 'instant' to 'manual' means that you'll no longer qualify for commission-free trading.

I hope that it gives you more information on the conversion fee.
https://www.ig.com/uk/investments/share-dealing/costs-fees

All the best - Arvin

September 30, 2021

4 hours ago, BigManDave said:

So this should be pretty self explanatory. I'm shorting GBPCAD, set up my SL and TP, and I can SEE that the wick passed my limit, regardless of mid/ask/bid, it all PASSED the limit, but my limit did *not* trigger.

Please can I have an explanation ty.

Hi @BigManDave,

It seems that you are referring to Wednesday 29 Sept 2pm. Could you please clarify when was your position open? It seems that after that it hasn't reach the 17090.3.

Thank you for clarifying - Arvin

September 30, 2021

4 hours ago, Washingmachine said:

Hi. I have sold few shares and wanted to withdraw money. However I noticed that my Ready to Withdraw amount haven't changed, and money from sold shares are shown as Ready to Deal.

Do I have to do something to move it with Withdraw money or just fill in Withdrawal amount and try to send it?

thanks.

Hi @Washingmachine,

The balance available to withdraw from your account can be less than your cash balance if it includes funds that you are expecting to receive upon market settlement.

Until settlement happens (2-3 business days) you can use these funds for further trading, but you can't withdraw them from your share dealing account.

Please find more information here.

All the best - Arvin

September 29, 2021

10 hours ago, Mack247 said:

Hi, I have a SB open on Ariana Resources. It paid a 0.35p dividend last Friday. I can’t see how this has been treated, would my opening level have been adjusted and the divi reflected in P&L or should I receive an equivalent dividend to cash? TIA

Hi @Mack247,

For Dividends they are credited to your account balance directly if you are eligible, there is no action required on your end.

I hope that it helps.

All the best - Arvin

September 29, 2021

On 20/09/2021 at 15:10, Deneiro said:

Anyone able to advise me what to fill in as IG's Business Registration number for Maybank2U foreign transfer?

Is this even possible? Thanks!

Hi @Deneiro,

You should be able to find the relevant deposit information on My IG > Live accounts > Deposit funds or on your regional IG website.

If you need further information please reach out to helpdesk.en@ig.com

All the best - Arvin

September 29, 2021

9 hours ago, baltimix said:

Hi,

I'm new to this so apologies if I should know this.

I've been trying to buy shares in Somero. From what I can see they're a US company but are listed on the LSE. As they're on the LSE, I assumed I'd just be able to buy the shared but this doesn't seem to be the case and I'm being prompted to fill out US Tax Forms etc. Is this right?

Any advice would be appreciated.
Thanks

Hi @baltimix,

Even if the company is listed on the LSE, if it is US based you will need to complete the US tax form called W-8BEN form. You can access the form on My IG > Settings > Dealing US stock > ">"

I hope that it helps.

All the best - Arvin

September 29, 2021

14 hours ago, Burim said:

I have deleted browser history and cookies, solves nothing. Same issue on my iPhone app as well as Android app. My brother who lives outside UK has the same issue. In ProRealTimeI can see data in charts, but on on IG web platform, or iPhone app or Android app.

Very unlikely that this is issue with my devices, it is either server issue or something wrong with my account.

Hi @Burim,
I can see the data for Friday until today on my end:

Could you please take a screenshot of your chart and send it to helpdesk.uk@ig.com?

Our helpdesk and IT team will be able to investigate and come back to you.

All the best - Arvin

September 28, 2021

On 21/09/2021 at 06:20, ijammy said:

I had positions in a share, and it merged with another company, and this should have completed last Friday.

However due to IG broker issues they have no done this and I have been stuck with the old share with even now no near date or when they will do it.

Consequently I have been loosing the position in the trade, which is not my fault but down to IG and the broker they use (others on competing trade platforms had there shares transferred by Friday).

Given this, shouldnt IG at very least reimburse me the loss incurred due to the failure to transfer the shares ?

Hi @ijammy,

That would be a query for the Corporate Action team. Could you please reach out to helpdesk.uk@ig.com. The helpdesk will be able to investigate and come back to you with an outcome.

All the best - Arvin

September 28, 2021

On 24/09/2021 at 21:53, amilio said:

I placed an order for 300 shares I was filed 27 but charged the full price ... . why was I charged full price if only I got less than 10% of my order

HOW AM I GOING TO RECOVER THE MONEY .

Hi @amilio,

Do you mean you were charged 300 times the share price or the commission?

If you are referring to the commission it is per trade regardless of the value even partial fill. If you were charged for 300 shares, please reach out to helpdesk.uk@ig.com to be corrected.

All the best - Arvin

September 28, 2021

Hi all,

Please find below a link to a post detailing Deposits and Withdrawals options which might help:

All the best - Arvin

September 28, 2021

6 hours ago, Juanpk said:

Hi everyone, I'm Juan and I've been looking to open an account with IG. One of the questions I have is what leverage is offered to retail accounts since I've seen some places saying it's 30:1, others say 50:1 but in the mt4 demo account it appears to have a 200:1 leverage. This is obviously a problem because if you get used to trade on a mt4 demos with 200:1 leverage and then open an account which provides only 50:1 is gonna change quite a lot of the trading style.

Thanks in advance

Hi @Juanpk,

Our margin requirements are available on https://www.ig.com/uk/cfd-trading

You can find the margin requirement on the IG platform in the "info" tab :

IG MT4 account will have the same margin requirements.

I hope that it help.

All the best - Arvin

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