ArvinIG
-
Posts
1,728 -
Joined
-
Last visited
-
Days Won
23
Content Type
Profiles
Forums
Blogs
Events
Community Tutorials
Store
Posts posted by ArvinIG
-
-
On 30/05/2021 at 06:24, jt_1 said:
I discovered that IG does charge for currency conversion. To be honest never heard of it before with other brokers.
Can anyone reply from IG to clarify how this currency conversion can be disabled?.
Hi @jt_1,
This answer might help you
This is only applicable for Share dealing. For leverage dealing you can change your account currency or open another account with a different currency.
I hope that it helps !
All the best - Arvin -
8 hours ago, Furlls said:
Name of stock - Moving iMage Technologies, Inc.
Name of Stock Exchange - NYSE American
Leverage or Share dealing - Share Dealing
Ticker - MITQ
Country of the stock - USA
Market Cap - 34.04m USD
Hi @Furlls,
You request was submitted.
All the best - Arvin -
5 hours ago, Guest Alexej Bartuli said:
How can I withdraw the funds?
Hi Alexej,
On My IG > Live accounts > Withdraw funds :
If you need more assistance please reach out to helpdesk.uk@ig.com.
I hope that it helps.
All the best - Arvin -
1 hour ago, GustavoGodinho said:
MT4 is showing error for IG-LIVE.
Are you in trouble?
Hi @GustavoGodinho,
There has been a server issue with MT4 for some minutes. It now has been resolved.
Apologies for the inconvenience.
All the best - Arvin-
1
-
-
1 hour ago, frank321 said:
I can't login my MT4 platform, both on mobile and desktop.
Hi @frank321,
There has been a server issue with MT4 for some minutes. It now has been resolved.
Apologies for the inconvenience.
All the best - Arvin -
10 hours ago, KamG said:
i believe its the Dr Forex indicator (plugin), the version i have is quite old and dr forex now discontinued
if you have any ideas on dr forex, would appreciate it
Hi @KamG,
IG only support on what is within our reach, since MT4 is a third party software our support is limited.
Nevertheless someone from the community might be able to help you
All the best - Arvin -
On 28/08/2021 at 23:36, Guest fxdata6793@gmail.com said:
My Login and password is correct and I am allowed access but when I click on platform it keeps coming up with a message "Go to platform" What is wrong'
Hi there,
There was an IT issue that has now been fixed. Are you able to login?Thank you - Arvin
-
5 hours ago, Guest Hannah said:
Hey there!
I think IG should let us edit our posts with mulitple slides such as deletling just one slide or rearranging them.
Hi Hannah,
Could you please explain a bit more want feature you would like to see? To you mean post about the same topic?
We can forward your feedback to the relevant department to be reviewed
Thanks - Arvin -
17 hours ago, Spook1304 said:
Thanks Arvin.
So to stick to the example above:
VIX is trading at £20.
Bet set to £50 per point.
open a LONG positionthis would result in:
Bet size x Price x Swap Offer
50 x 20 x -0.0763
76.36Surely thats £0.76 and not a £76 overnight fee to hold a £50 per point position overnight?
Can you post a link to where you got that formula?
Futures
For the futures version of the same trade, with the current spread of 0.2, you pay £10 if you buy and instantly sell (using the same parameters as above) which seems reasonable. If the Contract gets to expiration (currently Sep 2021), I assume the only cost for the rollover is the spread to close the existing contract and re-open the new one?So
Sep 21 - 18.73 / 18.93
Oct 21 - 20.98 / 21.18
My current Sep 21 contract would be closed at price 18.73 and a new Oct 21 contract opened at 21.18 resulting in a loss/fee of £122.50.
Thanks again for your assistance.
Hi @Spook1304,
You can find calculation of VIX overnight funding at the bottom of this page.If you need further assistance it would be best to contact the helpdesk.uk@ig.com
I hope that it helps.
All the best - Arvin -
On 29/08/2021 at 03:07, Guest Anonymous said:
Yeah me too
Hi,
Have you tried to clear your cache and delete your cookies?
If it is still happening please reach out to helpdesk.uk@ig.com with screenshots. We will be able to investigate and assist you from there.
All the best - Arvin -
20 hours ago, TheAmarPreet said:
Hi Team,
Same question, I do not see the FY21 statement, there is only FY20 there! Any clues?
Regards.
Hi @TheAmarPreet,
If you have received dividend during that financial year the statement should be available on that screen. If you received complex dividend you will need to wait until October for the statement to reflect all the dividends once we obtain the information.
I hope that it helps.
All the best - Arvin -
On 29/08/2021 at 18:44, blitzjoker said:
Hi - would it be possible to increase my historic data download limit? I am currently monitoring 3 indices daily, and seem to have hit the limit for this month.
HI @blitzjoker,
Please reach out to helpdesk.uk@ig.com, the IT team will be able to look into your query and advise if the limit can be increase.
All the best - Arvin-
1
-
-
On 28/08/2021 at 08:07, KamG said:
mt4 demo / pc version /windows 10
IG METATRADER 4 TERMINAL VERSION 4.00 BUILD 1340 / 23 JULY 2021
just started using the MT4 WINDOWS VERSION, all seems to be ok, EXCEPT THE ALERTS COME UP IN Malay / see attached
as much as i like using google translate, any idea how to set the alerts into english ? , given that english has been set in the language section already
akan berlaku perubahan arah ---> there will be a change of direction
Hi @KamG,
The language issue might be due to the Expert Advisor you are using not the MT4 software it self.
All the best - Arvin
-
On 28/08/2021 at 05:35, buylow said:
I have exactly the same issue and I'm using Chrome on a Macbook Pro Early 2015, 16GB RAM, 3.1 GHz Dual-Core Intel Core i7.
As soon as the IG page is in focus, the fans start getting noisier until the sound just gets annoying.
Hi @buylow,
You can try to clear your cache and delete your cookies on Chrome.
You can try to close charts that your are not using they sometime add up at the top of your Workspace :
I hope that it helps.
All the best - Arvin -
On 28/08/2021 at 20:50, amilio said:
hello. is there any upgrade available that iI can take on my CFDs account so I can decrease my commission on trading CFDs
I make an average 10-15 trade a day and the commission is eating in to my profit by up to 50% considering, I still have to pay them on my loss trades.
currently I AM paying $15 to buy and $15 to sell ON USA stock and totally stop trading UK STOCK....
Hi @amilio,
With share CFDs you deal at the real market price, so we don't attach our own spread. Instead, we take a small commission when you open the position, and again when you close it. In each instance, a minimum charge applies.On leverage you won't be able to obtain free commission as you are you are borrowing shares which incurs a cost for IG.
If you are willing to pay 100% of the value of the stock and own the stock, you can do so on a share dealing account. in this case if you trade 3 times or ore in the previous month US stocks will be commission free and UK £3
https://www.ig.com/uk/investments/share-dealing/costs-feesI hope that it helps.
All the best - Arvin-
1
-
-
18 hours ago, koonseng101 said:
I managed to download and install MT 4 (OSX) from the metatrader site. I also tried signing up for a MT demo account. However, because I'm using a pre-installed MT 4 (and not the one from IG which supports only windows), I need to put in IG's MT server name to 'scan' . I tried mt4.ig.com:443 but I think this is for the live account. What is the server address I should use to create a demo MT account? Would appreciate any help on this.
Thanks
Hi @koonseng101,
You can try to type in manually demo-mt4.ig.com:443 for the demo environment.
All the best - Arvin-
1
-
-
12 hours ago, Bertalma said:
hello team, I have a problem to my meta trader 4 CFD. The problem I can not buy or sell to trade. I very appreciate to your help team. Thanks a lot
Hi @Bertalma,
Please send us a screenshot of your MT4 to helpdesk.au@ig.com, our team will be able to investigate and assist you form there.
All the best - Arvin -
9 hours ago, Spook1304 said:
Hi,
I'm new to the forums and I'm looking for some assistance in calculating the charges applied to a trade depending on if it was placed on CASH market vs Futures.
The market I'm looking at is the VIX Volatility Index. My understanding is that Futures markets do not incur an overnight charge as this is build into the spread.
Can some one assist in calculating a charge for both Overnight vs Futures on the VIX?Overnight
Say the VIX is trading at £20.
We are putting our stake at £50 per point.Based on what I've read from the link below, the formula should be:
https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/why-is-overnight-funding-charged-and-how-is-it-calculated-
In this instance (Assuming a LIBOR rate of 0.48% to keep it in line with the article above) :
=50*20*(2.5+0.48)/365Am I correct in saying this should be 0.08 so £0.08 overnight charge for the price/£ per Point above?
This seemed reasonable until I read this post here where he was being charged ~£100 per night where as my calculations show it should have been ~£4:Futures
For the futures side of things, I based it on information from this page:
https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-indices-spread-bet-product-detailsThe spread shows as 0.1 which using the same Price of £20 and £ per point of £50 works out at £5
The charges for the overnight seem somewhat excessive compared to the futures which make my think my calculations are incorrect.
My goal is to determine at which point, the futures market is more suitable depending on how long I hold my trade.
Any help is appreciated. If anyone is aware of any kind of calculator that already does this, let me know - I couldn't find any surprisingly.Thanks.
Hi @Spook1304,
To calculate the overnight funding for VIX you will need to use the formula : Bet size x Price x Swap Bid/Offer ( Bid for short and offer for long)
For further assistance please reach out to helpdesk.uk@ig.com
All the best - Arvin -
13 hours ago, Virender said:
Can I Buy tencent listed on HK stock exchange on IG.com ?
HI @Virender,
Tencent Holdings Ltd is available on our leveraged CFD accounts :
I hope that it helps !
All the best - Arvin
-
On 29/08/2021 at 01:40, RiaFay said:
Is there anyone else having issues with logging on to the Trading Platform?
Hi @RiaFay,
Have you been able to login since then? You can send an email to helpdesk.en@ig.com with your account details and a screenshot of the error message.
All the best - Arvin -
On 29/08/2021 at 00:27, Guest Matt said:
Hey,
Yesterday when opening a position I noticed that my account seems to have a 50,000£ maximum consideration limit - this means I have to make several orders if I want to purchase more than 50k worth of stock.
Now, I don’t know if this is for all the stocks but definitely happens consistently for US stock.
Is there a way to up (or even remove) this limit?
Hi Matt,
If you wish to make a deal over our max consideration online, you will need to call him, to book the order through a dealer over the phone. You can also call in to ask for the consideration to be increased but that is up to the dealing desk.
I hope that it helps !
All the best Arvin -
10 minutes ago, Pbansal said:
Hi,
Is there a way to remove Non-leveraged Stocks from appearing in the the list of stocks in my CFD account? As it creates a lot of confusion and affects the quick decision making while trading.
Cheers,
Bansal
Hi @Pbansal,
At the moment the only way to see if a stock is to go on the info tab and other. I will forward you feedback to the relevant department to be reviewed.
All the best - Arvin -
1 hour ago, Pbansal said:
Hi,
Can you please add Cielo Waste Solution (CWSFF) ?
Cheers,
Pb
Hi @Pbansal,
Unfortunately, we won't be able to offer Cielo Waste Solution ( CWSFF) as it is trading OTC
We have created a specific thread for Stock request with the eligibility requirements:
All the best - Arvin -
8 minutes ago, seyd said:
I have the same problem as you !!
Hi @syed,
For updates on your application please contact accountopening.en@ig.com.
Once the account opening team verified your documents they will need to complete the application to make your account live.
All the best - Arvin-
1
-
Manual vs Instant currency conversion
in Foreign Exchange (FX)
Posted
Hi Stradic,
For AUS, on a CFD account the commission will be 2 cents per share or $15 which ever is higher per side (https://www.ig.com/au/charges)
For share dealing, clients who choose to convert currencies manually will pay commission of 2 cents per share with a minimum charge of $10 on US stocks. But you wont pay the Foreign exchange fee and the 0.7% spread.
(https://www.ig.com/au/share-trading/charges)
If you need further information please check the links above or reach out to helpdesk.au@ig.com.
All the best - Arvin