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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. Mr

    Asked by welliesonme,

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  2. Multiple MT4 accounts on the same PC... How to..

    Asked by Ranjit,

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  3. IG Labs Excel download link not working

    Asked by Markus,

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  4. L2 Dealer Screen does not open?

    Asked by Peteinc,

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  5. Magnetic behaviour in Fibo retracement

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2,854 questions in this forum

  1. Unable to see my position

    Asked by satmina,

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    0 answers

  2. System malfunction . Its happening again

    Asked by Guest rio868,

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    0 answers

  3. Phones not being answered. Not even ringing. Have tried many numbers including 'new accounts

    Asked by Gtb,

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    0 answers

  4. Cannot see my open position

    Asked by Guest Chris Billington,

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    0 answers

  5. Settings (force open function) not saved after outage

    Asked by Eugenekk,

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  6. can not see my open positions

    Asked by baipenghong,

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    4 answers

  7. IG Platforms down

    Asked by Guest Dayanand,

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  8. Open positions is displayed as ZERO

    Asked by Guest Div,

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  9. Mr

    Asked by Guest Syed Ahmed,

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  10. System malfunction . Its happening again

    Asked by Guest rio868,

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    0 answers

  11. Can not see open positions

    Asked by sun123,

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  12. Same issue - can't see open position - wanted to book profit but can't - IG need to reiumburse these looses

    Asked by Sapna,

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  13. I cannot see my open positions anymore

    Asked by Mamour,

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  14. OPEN POSITION

    Asked by Guest Trauden,

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  15. This is ****

    Asked by Hungstar,

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  16. Trading Platform issues

    Asked by forextrader7878,

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    15 answers

  17. Has IG platform crashed?

    Asked by Areyousure,

    2 votes
    31 answers

  18. CAN'T SEE OPEN POSITIONS

    Asked by Guest MARCUS T,

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    0 answers

  19. App not working

    Asked by frankfdo,

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  20. Trading Platform

    Asked by Bill2019,

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    0 answers

  21. Mr

    Asked by Guest Tan Hong How,

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  22. unable to open trading platform.

    Asked by Abdul889,

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  23. Please explain who’s liable for losses in this scenario

    Asked by Aaarrjj,

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  24. Support

    Asked by Zsolt,

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  25. MR

    Asked by Guest H Winshaw,

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  26. PLATFORM DOWN

    Asked by alvinedyvane,

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  27. NOTHING WORKING

    Asked by OnurG,

    0 votes
    24 answers

  28. Short position opened short after 3pm didn't open

    Asked by NicolasBlinche,

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    0 answers

  29. Miss

    Asked by Guest Asmaa,

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    0 answers

  30. Platform not loading

    Asked by Guest pfennemore@outlook.com,

    0 votes
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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.

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