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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. Multiple MT4 accounts on the same PC... How to..

    Asked by Ranjit,

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  2. IG Labs Excel download link not working

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  3. L2 Dealer Screen does not open?

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  4. Magnetic behaviour in Fibo retracement

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  5. PSC not placing trades

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2,853 questions in this forum

  1. spread betting

    Asked by Guest Joe,

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  2. mr

    Asked by Guest Trade888,

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  3. Demo Funds

    Asked by Chirag_Patel,

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    2 answers

  4. Pending Order

    Asked by EmmaB,

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  5. International Shares Purchase

    Asked by SillyMemon,

    1 vote
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  6. Why are my placings being deleted by the system on exhchange

    Asked by DA67,

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  7. Dealing in ProRealTime

    Asked by Fieldgate,

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  8. Position closed

    Asked by FLOIG,

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    1 answer

  9. Can't deal in ProRealTime - was working 2 hours ago.

    Asked by ANelson,

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    1 answer

  10. Chart volume incorrect

    Asked by JakeH8,

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    5 answers

  11. How to add MT4

    Asked by carolina,

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  12. Wrong price BHP

    Asked by Fdon,

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  13. Why are charts and the position/order windows not linked?

    Asked by StevenWright,

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  14. Unexpected error to cut profit short

    Asked by mmrs151,

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    2 answers

  15. deposit funds

    Asked by Guest jevon,

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  16. Candle Sticks Missing

    Asked by JJP,

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    1 answer

  17. Freezing screens and automated logoffs

    Asked by StevenWright,

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    4 answers

  18. Open Position Disappeared

    Asked by marksiqi,

    2 votes
    33 answers

  19. CFD : Funds & Available

    Asked by MJD,

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  20. Limit order with trailing stop loss

    Asked by DonI,

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    3 answers

  21. mr

    Asked by Guest pagan,

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  22. Pro Real Time connection error

    Asked by 2tndnjs,

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  23. CANNOT CLOSE POSITION

    Asked by MikeBamber,

    8 votes
    78 answers

  24. Grouping positions by strategy

    Asked by Amptamil,

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  25. API documention in JSON / Swagger format

    Asked by Guest ruvan,

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    1 answer

  26. Can I open a USA dollar account?

    Asked by Greenmass,

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    1 answer

  27. not able to open positions on FTSE

    Asked by RANZ,

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    1 answer

  28. Charts slow/wont load.

    Asked by Guest Ryan,

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    0 answers

  29. Closing Price Discrepancy

    Asked by PGD,

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    5 answers

  30. MT4 Add-ons download

    Asked by Guest Gareth Shimmon,

    0 votes
    3 answers

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IG | Sitemap | Terms and agreements | Privacy | How to fund | Cookies | About IG

Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.

The information on this site is not directed at residents of the United States, Belgium or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

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