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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. Mr

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  2. Multiple MT4 accounts on the same PC... How to..

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  3. IG Labs Excel download link not working

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  4. L2 Dealer Screen does not open?

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  5. Magnetic behaviour in Fibo retracement

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2,854 questions in this forum

  1. MAs

    Asked by lern1,

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    2 answers

  2. Deal Platform time zone!!

    Asked by Guest rachelbarnes,

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  3. Funds are cleared but trade will not proceed - Platform down?

    Asked by BTD,

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  4. UK customer service

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  5. Increasing funds in an ISA account.

    Asked by majonevans,

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  6. VWAP Indicator

    Asked by Babak-IG,

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  7. Chart not Updating

    Asked by Guest Tript0night,

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  8. Watchlist low and high values

    Asked by Guest Rish,

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  9. Mr

    Asked by Guest Rish,

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  10. IG platform

    Asked by Guest Mossie,

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  11. Server error ProRealTime

    Asked by remkin,

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    6 answers

  12. IG crash

    Asked by Mike12,

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  13. Trading app issues

    Asked by Grande,

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  14. Level 2 NYSE AMEX NASDAQ

    Asked by zazino,

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  15. EMA

    Asked by mikejb01,

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    1 answer

  16. Any way to multiscreen on web platform using the workspaces on web platform?

    Asked by Shrike,

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  17. I could not close the position after several attempts before disappearing.

    Asked by Time to learn,

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    3 answers

  18. Trade of Etfs daily leveraged wti crude oil

    Asked by LimCC,

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  19. How to edit the book value for a holding in the new platform

    Asked by cb8167,

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  20. Can’t see open position

    Asked by xyz,

    7 votes
    106 answers

  21. Platform failure

    Asked by mariefoord1,

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    10 answers

  22. Open positions

    Asked by Silvertop,

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  23. Cannot See Open Position or Orders

    Asked by RichardK900,

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    1 answer

  24. Unable to close position+not picking up phone

    Asked by ganwar,

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  25. ITS NOT WORKING

    Asked by Elements50,

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    1 answer

  26. Cannot see my open positions. Has thier software messed up again. This is really not good enough

    Asked by hassanayaz,

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    2 answers

  27. Open position not visible or available to edit.

    Asked by Chung,

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    0 answers

  28. mr

    Asked by Guest truc,

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  29. open positions not viisble

    Asked by stuart69365,

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  30. no positions available to see

    Asked by houses,

    0 votes
    0 answers

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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.

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