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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. Mr

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  2. Multiple MT4 accounts on the same PC... How to..

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  3. IG Labs Excel download link not working

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  4. L2 Dealer Screen does not open?

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  5. Magnetic behaviour in Fibo retracement

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2,855 questions in this forum

  1. Platform not loading

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  2. Platform Connectivity Issues

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  3. Platform down

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  4. Can’t login In

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  5. Crashed platforms

    Asked by nima47,

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  6. Completely shut out with positions open and need to close! What is going on?!

    Asked by AndyS,

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  7. mr

    Asked by Guest JZB,

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  8. Cannot close position

    Asked by Sidneypg,

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  9. Chart Errors

    Asked by Billfunk1,

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  10. IG Live

    Asked by ChrisLL,

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  11. US Bank Account

    Asked by BulldogandBear,

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  12. Another web platform f*k-up

    Asked by dmedin,

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    3 answers

  13. Trades Closing automatically

    Asked by nit2wynit,

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    8 answers

  14. Stopping Push Messages

    Asked by RAM66,

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    3 answers

  15. Options in blue chips.

    Asked by DeeYoo,

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  16. Options in companies rather than Index/commodities/FX

    Asked by DeeYoo,

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    1 answer

  17. sb vs cfd

    Asked by out01,

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  18. Rename MT4 Demo account

    Asked by BillyBobBob,

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  19. 412 Precondition Failed

    Asked by Guest GivaDogaBone,

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  20. Saving Indicator Settings

    Asked by SeanB,

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  21. Where are my shares

    Asked by Guest AKD,

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    3 answers

  22. see ETF pricing

    Asked by martinelliott,

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  23. Not Able to see Australian Shares

    Asked by Guest arsalanzaki,

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    4 answers

  24. Foreign Investments & Dividends

    Asked by FGREIBACH,

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    1 answer

  25. George

    Asked by Guest George,

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  26. Bought Stock positions disappear

    Asked by GeorgeAce,

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  27. alanbal

    Asked by alanbal,

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  28. Placing Orders

    Asked by RayNik2020,

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  29. Market Profile

    Asked by Dogstar,

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    7 answers

  30. Opening multiple identical trades

    Asked by Nate999,

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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.

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