CharlotteIG

Hey, If you've had issues withdrawing in the past meaning you had to verify the card you deposited with you can send the funds back to the bank account directly. If this is the case, you can select bank withdrawal on the MYIG page> Live accounts> Withdraw funds> Withdraw to bank account. All the best

Hey both, Apologies for the delay. We have a team that approves all of the documents however due to a large increase in new applications there's a back log. We're working through these as fast as we can but apologise for the delay. We understand how frustrating this is and are working our best to get them done. All the best

Hey, You should see the option to add more accounts on the myIG page If you can't see the option to add spread betting on your side you will have to reach out to us so we can go through some questions with you. All the best

Hey, I have pushed for these to be added and every comment on here gives it more trader insite so thank you so much for commenting. I will pass this on but I want to see if they can add the tickers as suggested if that's what everyone wants. All the best

Hey, Thank you for your post. Can you let me know what time this incorrect cancel shows on your chart so I can get out technical team to check it and if it's an error, remove it. All the best

Hey @superwi11, Thanks for your comment. We do apologise for the issue yesterday and if your positions were affected we do urge you to correct your exposure and reach out to us so we can resolve this for you. All the best

Hey, Thanks for your post. We can't offer Canadian, French or OTC markets on our platform. All the best

Hey, Thanks for your post. Sometimes we have to increase margin if markets become extremely volatile. Usually it's only by a small amount but due to the market movements we've seen over the past couple of days our risk team and our exposure desk find these higher margins appropriate. If the market calms the margin requirement will more than likely decrease meaning you will have more available funds rather than less. (because if we ask for 100% margin then decrease it to 20% margin the 80% will go back into your available funds) please bear in mind that your profit/ losses also change this figure. All the best

The surge in GameStop has caught the market’s attention, and that of financial media. A small retail stock, in an industry in long-term decline, has seen its market value rise very rapidly, as retail traders, coordinating via the website Reddit, have bought into the stock using options, forcing the hedge funds that have taken short positions in it to close out their trades, pushing the stock yet higher. What is a short squeeze? This short squeeze is a classic market move, familiar to many traders, and is something that can occur in almost any market, if the conditions are right. In this, the conditions were that short positions had been built up in a company that had seen its stock price fall nearly 95% from its 2013 high. This ‘one-way’ trade had continued regardless of the moves in broader indices, as investors took advantage of the fall in traditional retail volumes, leaving companies like GameStop with declining businesses. All seemed to work well, until traders on the ‘Wall Street bets’ sub-Reddit decided to start buying the stock. When the stock rises, some shorts have to cover their position by closing out and buying back the stock. This in turn drives the price higher, forcing out others, and so on. A short squeeze develops, which can, as in this case, drive the price to dizzying highs that are arguably entirely unconnected with the actual business. Some might suggest this is market manipulation, but the short positions in a company are public knowledge, and it is not actually illegal for ordinary investors to club together in the same stocks. Traders who short need to be aware that such squeezes can happen and should also realise that the vast majority of trades, particularly in equities, are on the long side. Most investors, whether retail or professional, buy stocks in the hope that they will go up. Shorting is an important part of the market and helps the activity of ‘price discovery’ to develop. It also helps liquidity and should be viewed as an underhand activity. But while share prices can ‘only’ go to zero, giving long investors a theoretical floor, they can, in theory, go as high as they like. Thus, those with short positions, can, if they do not manage their risk properly, suffer unlimited losses. Continued gains are not guaranteed While GameStop, and others that have been heavily shorted, has enjoyed a huge rally, this does not mean that continued gains are guaranteed. The future of any trade is always uncertain, and after such a huge ride there may be many investors, of all types, who still think that the shares are overvalued, and will look to short them once again. Regardless of whether an investor trades long or short, they must make sure that they have a clear risk management plan in place, with stop levels clearly defined. We are currently seeing increased volatility in certain stocks, including GameStop and AMC. This increases the risk of sudden, large or rapid loss and the potential for gaps, where stocks fall dramatically when the market opens. Please note that IG does not offer options on GameStop or AMC Entertainment, or the ability to short these stocksIt must be stressed that IG does not offer options on GameStop, with only spread bet, CFD trades or share dealing available on our platform. The activity in these stocks has been confined to a small part of the market, with normal price action continuing in the vast majority of stocks. It will command plenty of attention in the media, and the excitement will undoubtedly provide an attraction for many traders, but sometimes it is better to watch from afar rather than attempt to jump in to such a volatile situation.

If any of your positions have been affected due to the login issues yesterday please reach out to us. We will do everything we can to make sure the errors are corrected. All the best

Hey, We're sorry we haven't been able to provide the service we wanted but are working hard to make sure it doesn't happen again and as mentioned we're more than happy to investigate anything that happened within that time frame and resolve it. We're aware this was our error but are doing everything we can to resolve traders issues. All the best

Hey, You can do this on the MyIG page by selecting Live accounts> Transfer funds:

Hey all, As mentioned in other feeds we apologise for the login issues we experienced. If your positions were impacted please reach out to us so we can help to resolve the issues. If you believe a position should/ shouldn't have been closed out please make sure you have the correct exposure as soon as possible so we can check what happened and correct the error. We're working our hardest off the back of this to pick up every call and get everyone's issues resolved. We also have a team looking at the issues, why they're reoccurred and how to stop them going forward. We understand how frustrating this is and want to make sure everything is resolved so do please reach out. There's unprecedented demand at US market open. If you need to call to get something resolved note that it would be better to contact us earlier than 14:30. All the best

Hey @Max49, We offer derived pricing which means that we will slightly change either the buy or sell price so you can get up to date pricing. You will always be executed at the correct underlying price. If you want to have live pricing you can and most people use that along side the L2 platform so they can see the order book. Live pricing isn't something you have to purchase, only if if want to. You can find the prices on the MyIG page by selecting Live accounts> Data feeds. You can't turn these on without funds on your account. All the best

Hey, You can change the booking price on the platform under positions> Book cost. If you have any problems you can always call us with the price you bought the shares at and we can help. All the best

Hey, The reduced commissions kick in if you have traded 3 or more times in the previous calendar month. So if you've traded 6 times in January 2021 it means in February 2021 you will get free US share traded:

@WildR26

Hey, The reduced commissions kick in if you have traded 3 or more times in the previous calendar month. So if you've traded 6 times in January 2021 it means in February 2021 you will get free US share traded:

If any of your positions were impacted whilst you couldn't login make sure you have the correct exposure and contact us and our client facing team will look to rectify the situation.

Hey, We're sorry we had an issue with client logins but as soon as it was detected we had a team working on getting it back up. It's not in our interest or benefit for clients to lose money. Apologies again for the inconvenience.

Someone who has authority over the account who's name is on the application will be able to reach out to us answer some security questions and get any details they may need sent out to them. Unfortunately we can't provide this data over community but if they email at helpdesk.uk@ig.com or call us we will be able to assist. All the best

I will pass this information on to make sure the correct error is reflected. Thank you

Hey all, We’re currently investigating reports of issues accessing our platforms. We apologise for any inconvenience. We hope to get this sorted as soon as possible. You can check the status here: https://status.ig.com/ All the best

Hey, We’re currently investigating reports of issues accessing our platforms. We apologise for any inconvenience. We hope to get this sorted as soon as possible. All the best

Hey all, We’re currently investigating reports of issues accessing our platforms. We apologise for any inconvenience. We hope to get this sorted as soon as possible. All the best