CharlotteIG

Hey, With share dealing you have to sell your shares if you want to crystalize your profit. It's the same with leveraged but people will move their stops closer to the market price meaning that once the market moved out of their favor and hits their stop they're still taking a profit. What you can do if say you were holding Tesla stock. You bought at 400 and the price moved to 435 you can put in a stop order to sell at 420 so if the market dropped to 420 or less we would sell your stock. However, you must be aware that with this order type you're giving us instructions to sell at a price or 420 or less. That means if there are orders in the market at 415 we can sell your stock there. I hope this helps, All the best

Hey, Thanks for your post. If your share trading account is open but your CFD account is pending please contact us. It means we need to confirm something with you to get the account opened. All the best.

Hey, If you're working on leveraged you can only place pre market orders if the market is all sessions. With non-leveraged account you can only place orders pre market is the market is all sessions. You also have to make sure the order type is a 'All sessions' order otherwise it will only work whilst the main session is open. You can trade pre and post market for shares that aren't all sessions but you have to call to deal and the commission is our phone dealing commission. CFD: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-shares-cfd-product-details Share dealing: https://www.ig.com/uk/investments/share-dealing/costs-fees All the best

Hey, The instructions are in place and will settle by Monday 18th Jan. All the best

Hey @JonathanMcGrath, I hope you're well. There has been some delays but the account should be open by now. If it's not please email your account manager and ask for an update. It may have been that your calls were getting through to our trading team however someone still should have gotten back to you. All the best

Hey @Ella, The fastest way to get funds onto your account is using a card. You can do this on the MyIG page by selecting Live account> Deposit funds> Fund using card. If you want to make a bank deposit you can, you can find our UK bank details below (which can also be found by going to Live accounts> Deposit funds> Bank transfer.> Learn more All the best

Hey, If you're looking to trade this on a share dealing account it will not show because we can't offer Canadian stocks on the non-leveraged platforms. All the best

Hey @plip101, I hope you're well. If there's a ticker change, stock consolidation or split we will sell and buy back stock. I will show on your history but you will not be charged. If you let me know which shares on the date this happened I can let you know why. Also, when this happens the booking cost will change to 0. This doesn't mean the p/l is 0. You can amend the booking cost or if you call us we can amend it for you. All the best.

Hey Samir, I hope you're well, If you want this added to a share trading account unfortunately we can't offer Canadian or OTC exchanges. Apologies for the inconvenience. All the best

Hey, We can't add any OTC markets for the share dealing platform unfortunately. Timber Pharma has been added. All the best

Hey, There shouldn't be a delay. As soon as you close a position your margin should go back to your available funds. Please note your running losses will show in your available funds to trade. Meaning if you had £100 on your account. You take out a position that needs £50 margin. (Ignoring spread in this) Your available funds will be £100 - £50 (margin which will be returned once closed). If your position is in a £70 profit your available funds will be £50 + £70 = £120. So if you think your available funds only added on your margin it's because it did. Your profit and loss on positions changes for available funds. Once you close the position though it consolidates that profit. You will be able to see the closed position profit in your history. All the best

Expected index adjustments Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 11th Jan 2020. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative. A dividend adjustment is a cash neutral adjustment on your account. Special Dividends Index Bloomberg Code Effective Date Summary Dividend Amount UKK BME LN 14/01/2021 Special Div 20 RTY CNXN US 11/01/2021 Special Div 32 How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

If this is on a CFD/ Spread betting account you can withdraw the funds as soon as you close your position. If the money amount has changes since closing the position that could only be due to other positions market price moving. If it's on a non leveraged account the underlying settlement period works on a T+3 basis for US shares. This means the cash for these shares won't settle on your account the day you sold them but in three working days later. If you're having issues withdrawing funds please give us a call so we can help. All the best,

Hey @ramblers926, The platforms are similar however there are differences. You can have a price from the market maker, a limit order, a stop order or a market order. If you pick a limit, stop or market order you can choose the expiration date: We don't have a demo for an ISA account as it's too hard to replicate in a demo environment. You can open a live non-leveraged account though with no obligation to fund if you want to see the features. With ISAs we have a £24 quarterly fee. If you trade any commission you pay will be deducted from the fee. ( if you were to only to place one trade commission £10 the quarterly fee would be (24-10= £12)). You can find the full list of fees here: https://www.ig.com/uk/investments/share-dealing/costs-fees

Hey, Not sure if you reached out to our client facing team since but this is available on share trading: When the symbol is blue it means the market is closed. It will open during US open hours. All the best

US Non-Farm Payrolls for December are released today at 1330 GMT. Unemployment rate of 6.8% est., Watch out for this if you're holding anything that may be impacted by the announcement.

Citi sees no further upside for world stocks in 2021 https://uk.reuters.com/article/idUSKBN29C0UD?il=0

Hey, If your card payment is declining and you can't get through to us for the reason you can send a bank deposit and proof of payment which means we can credit it straight away. You can find the payment details on the MyIG page by selecting Live accounts> Deposit funds> Bank deposit: To send a proof of payment you can select MyIG page> Live accounts> Send proof of payment . All the best

Hey, Do you have the name of the stock? The ticker you provided only allows be to find the following: All the best

Hey, You can check any trading information such as closings only, unlongable, unborrowable on the get info section in the deal ticket under other: All the best

Hey, You can check any trading information such as closings only, unlongable, unborrowable on the get info section in the deal ticket under other: All the best

Hey, Referral runs are done weekly. Make sure your friend has met all the critiria, when it says your friend has to trade once it has to be a leveraged trade (spread betting or CFD). I refer a friend run was done yesterday so if you believe that all criteria were met let us know at helpdesk.uk@ig.com and ask for an update All the best

Hey, This is correct we do offer gold and silver futures. They will have a slightly wider spread the the spot contracts but you're not charged overnight funding. The future contracts also expire but you can call us and ask for guidance on how to change your rollover settings when you join so the futures contracts will roll into the next one on expiry. (If you have an account you can change them on the MyIG page by selecting settings> Rollovers> enable and make sure they're saved. All the best

Brexit Update: for EEA clients - FAQs How do I agree to the transfer to IG Europe after Brexit? Due to Brexit your IG accounts with IG UK companies will be set to closings only on the 31st of December 2020. We’ve established a new European entity, IG Europe, to ensure you can keep using our services after Brexit. To do so you’ll need to agree to transfer your account(s) to IG Europe by 8 January 2021. How do I agree to the transfer? Simply login to your account via My IG and follow the prompts. Verifying your identity To complete the transfer process, you’ll also need to verify your identity before 8 January 2021. Simply log in to your My IG and follow the prompts to follow the verification process. Video verification can be done on any day of the week between 8am and midnight (UK time). Make sure that you have your passport on hand, and you’ll be done in just a few minutes. Verification can take up to 24 hours to be processed, so please get started before 8 January 2021. If you don’t verify your identity in time, we won’t be able to transfer your account(s) to IG Europe and we may need to close them. What does the transfer involve? Once you’ve agreed to the transfer and followed the steps to verify your ID, we’ll migrate your existing account(s) to IG Europe for you. The platform won’t be affected, so at the time of the transfer: Your login details, watchlists and trading experience will remain the same The transfer may result in a taxable profit or loss for Spread betting accounts. This shouldn’t apply if you’re a resident of the UK or Ireland, but will depend on your personal circumstances The money in your current accounts will be transferred to your IG Europe account(s) Spread betting and CFD accounts As part of the transfer process, we’ll need to close your open positions and then re-open them with IG Europe at the original opening levels. This will ensure that your running P&L won’t be affected Share dealing accounts Share dealing accounts won’t be transferred during this process. Your account will be set to closings only and you will have up until 31 March 2021 to sell your holdings (commission free) or transfer out to a different broker. To learn more on how to transfer out your holdings please click here. What will happen to my funds? Your funds will be transferred to IG Europe and placed in segregated bank accounts in accordance with BaFin’s client money rules, as opposed to FCA rules. You’re currently protected by the Financial Services Compensation Scheme, but once your funds are transferred you’ll be covered by the EdW, which is the German equivalent. When will the transfer take place? The transfer will take place mid-January 2021. We will provide the exact date and time in advance so that you can monitor your positions. Please note that between the 31 December 2020 and the migration date you will not be able to open any new positions due to your account being placed on closings only. Where is IG Europe based? IG Europe is based in Germany and is authorized and regulated by BaFin and Bundesbank. IGE offers a range of financial products, including CFDs, options and turbo warrants. What happens if I don’t agree to the transfer? If no deal is agreed, we will lose our ability to service your account(s) from the UK and they will need to be closed. New website address After the transfer is complete, you should log in to your account at www.ig.com/ie You can continue to log in to your account via any one of IG’s websites, but you will need to use www.ig.com/ie if you want to find information about the products and services relevant to you.