CharlotteIG

Hey, If you're looking to buy shares on the share dealing or ISA account here are the charges you need to know. We would love for you to join our IG traders but it's best you have the right provider for your trading. Custody fee £24 a quarter. If in those 3 months you trade 2 times you do not have to pay this charge. Say you traded twice and the commission was £20, the custody fee would be (£24-£10) £4. You can also find a break down of commission fees and other fees by following this link: https://www.ig.com/uk/investments/share-dealing/costs-fees All the best and I hope this helps.

Hey, We're looking to potentially add a clock showing the openings/ closing times of the share exchanges. I will also put this idea forward to our team and see which they prefer.

Hey both, This isn't something we're planning to add to the platform but I will suggest it to our team and see if it's something to be added in the future.

Hey, I can't be account specific on community. You will have to reach out to us to see why your account's not ready to trade on yet. Sorry I couldn't help more over community today

Hey @Jdwcov, Unfortunately we're not allowed to discuss stamp duty and when it's applied. Hopefully someone on the community will be able to help with this.

With US stocks make sure: You have the ' Dealing US shares form filled out' which can be found on the MyIG page by selecting Settings> Dealing US stocks. You will also see (as mentioned above) that some US stocks have 'All sessions' trading meaning you can trade in the pre and post market whereas others do not. The normal US trading hours in UK time is 13:30-21:00 UK time. Please note this can change when the clocks change and when there are bank holidays. All the best

Thanks for your post. You're right we only have a small group of 'All sessions stocks'. If you wanted to trade US stocks in the pre/ post market that aren't 'all sessions' you can over the phone but you have to pay the phone dealing charge rather then the normal spread/ commission. All the best

Hey @Caseynotes, Thanks for letting me know. Which post are you referring to? All the best

Hey, This isn't being worked on yet but I have a meeting tomorrow with the new platform team and am bringing this forum feed to them to see if we can change the layout. All the best

If you have a limited risk account and have to put guaranteed stops on your position, the market moves and hits your stop you will have to take on that loss and you have to pay the controlled risk premium (CRPREM). If you check the stops you set and you don't think the loss is still justified please reach out to us so we can go through it. All the best

Hey, Our working orders are force open (meaning we won't use a working order to close of an existing position. If you're confused as to why a position was close please reach out to us via email/ call and we can look into this and explain it to you. I can't give you the answer on community as it's specific to your account. All the best

Thanks both, I will pass on your feedback to our platform team to see if these changes can be made. All the best

Hey, I will reach out to our account opening team and your account manager to get this set up asap. All the best

Hey, Thanks for your first post. We don't inform clients of stock consolidations/ splits because the outcome is the same. The stock will be consolidated and by the same about the price will be adjusted. However, we've had some other community members asking about this so I will pass the feedback on that in the future can it be possible to send an email about stock splits/ consolidations. Details of the stock consolidation: Please be informed that Aston Martin Lagonda Global Holdings PLC will be having a Consolidation/Reverse stock split event on Monday 14/12/2020 at terms 1 for 20. As a result we will be doing all the necessary bookings pre market on the 14/12 for Leveraged and Non Leveraged accounts. All stops and limits will be amended accordingly and Working Orders deleted pre market as well. All the best

Hey Sue, These two run on OTCMarkets and the Canadian exchange. We can't offer these exchanges on our nonleveraged accounts (share dealing) and the market cap is too small to offer on leveraged. If you would like it on leverage let me know and I can see if the share desk can make an exception. Sorry for the inconvenience.

Hey, Thanks for your feedback. I will put forward that there is interest for Junior ISA accounts. It's not something we have ever offered but as I can see people are interested in I will put it through to the relevant team. We can't guarantee that this will become available though. All the best

Thank you for this feedback. I will pass this onto our web platform developers. All the best

Spread betting accounts are only available for residents of the UK. If you don't live in the UK you will not be able to see the option to add a spread betting account. if you are a resident of the UK please reach out to us so we can investigate. All the best

We’re pleased to announce that from 3pm (UK time) on 4 January 2021, we’ll add the following stocks to our All Session US shares offering: NIO Inc - ADR Peloton Interactive Inc Zoom Video Communications Inc Beyond Meat Inc Airbnb Inc You’ll be able to trade CFDs and spread bet on these stocks from 9am – 1am Monday to Thursday, and from 9am – 10pm on Fridays (all UK times). For share dealing, we’ll quote these stocks from 12pm – 10.30pm Monday to Thursday and from 12pm – 10pm on Fridays (all UK times). Will my positions be affected? If you trade CFDs and/or spread bet with us, normal margin requirements will apply during these extended hours. Stops, limits and orders to open can be triggered during these times so please ensure that you have sufficient funds in your account to cover any open positions on these markets.

Hey, Unfortunately the amount is set at 10K. What some people do is open and close really large positions to try and lose as much as they can then round it back up to 1K. Sorry for the inconvenience.

I've spoken to the team and unfortunately they're not grey markets we're looking to offer due to their size. Sorry for the inconvenience.

Hey, Thanks for your post. We have no benefit from holding onto clients funds. The paypal and bank withdrawal are very fast. Also, card withdrawals take 2-4 working days but we send the funds our on the same day as you process the withdrawal (if not the following working day if made after midday). It's the process in between IG sending the money and your bank receiving it which takes that amount of time which we don't have control over.

Hey both, The FX prices we use are taken from 12 currency providers. We pick the best bid and offer from both then wrap our spread around this. FX is very fast pace and can be extremely volatile when market news comes out.

We advise you to let us know as soon as possible. I asked our compliance team and: Normally if they are moving we expect them to let us know and we would close, especially if you're going to the EU they will be closed on the 31st with Brexit . I hope this helps

Hey, Thanks for your post. I will put this forward to our IPO team. I will update you when I get their response. All the best,