CharlotteIG

Hey, If you wish to transfer your ISA from another provider to IG you can do this. You will find the form on the MyIG page by selecting Live accounts> Make sure your ISA is selected> Stock transfer Once completed we will reach out to your current provider and arrange the transfer. If you wish to transfer out of IG you need to contact the provider you wish to transfer to and the will contact us. All the best

Hey AlexTango, The market cap is too small to add on leveraged but I will ask if it can be added on non-leveraged. All the best

Hey, Unfortunately we don't offer OTC stocks, All the best

Hey, I've asked the shares desk to add it. All the best

Hey, I've requested for this to be added. All the best

We've added this blog so community members can have their say on projects we're looking to add in the future. Your vote will help us determine what our project teams work on to shape the future of IG. Please have a look at all of the ideas below before voting. If you have time we would also appreciate you leaving any feedback positive or negative about the ideas, in the comment section. 1. Live Streamed Calendar Events • Access to live streams of important economic and market announcements – accessed via the economic calendar • IG will provide streams from major central bank announcements, major company earnings calls and other important company events (e.g. product announcements) • You’ll be able to set reminders and alerts from these from the economic calendar, and then watch them in a window while interacting with the rest of the platform 2. Personalised Notifications • A service that provides you with personalised push notifications based on your trading activity and interaction with IG. These will cover: • Trade analytics insights • Recommendations for IG Academy courses based on your recent activity • What other notifications would you like here? • This feature builds on current automatic personalised notifications about major movements in the markets you’re most interested in • How would you like these to be delivered? 3. Personalised workspace What is it? The personalised workspace will give you the option for IG to pre-populate your workspace and watchlists depending on your interests. We’ll base this on the assets and products you’re interested in What kind of things can I use it for? • The personalised workspace will help you to: • Stay on top of the markets you’ve interacted most with • Reduce workspace clutter by deprioritising things you haven’t looked at for a while What else would you like from a personalised workspace? 4. IG Academy walkthroughs What is it? • Currently IG Academy courses are self contained – and use text and diagrams to explain theoretical trading concepts • IG Academy Walkthroughs will demonstrate how practical concepts work using our platform 5. Ask IG ... What is it? • A range of IG services, accessible through voice channels. You’ll be able to access Ask IG through your preferred smart speaker (e.g. Google Home, Alexa), through the voice function or your phone (e.g. Siri) or through the IG app What kind of things can I use it for? • You’ll be able to use IG to: • Answer questions about your account and open positions • Ask questions about the wider markets What else would you like to use Ask IG for? As mentioned earlier in the post, if you have any feedback on any of these or if you want to tell us answers to any of the bolded questions please do so in the comment sections. This post will be open until 28th February 2020, 23:59, and the information we get from it is being incorporated when deciding on our next project. Thanks everyone for getting involved!

Hey @DCAllen, Thanks for your first post. If your positions are getting stopped out and you're not sure why it's always best to check a smaller time fram such as minutes. Also, if you have a long position for the closing price you will have to check the BID. For a short position that's been close you have to check the Ask price. You can change the prices on the platform by right clicking> Price> change the price type. I hope this helps but if not let me know

Hey, If you wish to transfer your ISA cash from your old provider to IG you can do this. You will find the form on the MyIG page by selecting Live accounts> Make sure your ISA is selected> Stock transfer. Even though it's cash you have to use this transfer method. Once completed we will reach out to your current provider and arrange the transfer. All the best

Hey, We don't offer Child ISAs. This is something that has been mentioned before but it isn't something we have actioned. I will pass this feedback on though to show there's more interest for this. All the best

Hey, Thanks for your post. The economic calendar is something we have projects on now to improve. All the best and I will pass this onto that team

Hey, There shouldn't have been any issues putting an order on Barclays for 4pm. The market closes at 16:30. However if you want someone to check what happened please email us at helpdesk.uk@ig.com

Hey, If you wish to transfer your ISA from another provider to IG you can do this. You will find the form on the MyIG page by selecting Live accounts> Make sure your ISA is selected> Stock transfer Once completed we will reach out to your current provider and arrange the transfer. If you wish to transfer out of IG you need to contact the provider you wish to transfer to and the will contact us. All the best

Hey, If you wish to transfer your ISA from trading212 to IG you can do this. You will find the form on the MyIG page by selecting Live accounts> Make sure your ISA is selected> Stock transfer Once completed we will reach out to your current provider and arrange the transfer. All the best

Hey, At the moment we're quite busy but if you have any questions I can help If it's to execute a trade unfortunately I can't take those instructions. All the best

We're offering weekly equity options on the platform for some stocks over earning season. Meaning you don't have to call us if you want to trade certain equity options. This week it's Netflix. We're also offering Tesla but that will stay on the platform going forward whereas the weekly options will change depending on which week of earnings season we're in. What is an Equity option? Equity options are a form of derivative used exclusively to trade shares as the underlying asset. In essence, equity options work in an extremely similar way to other options, such as forex or commodities. They offer the trader the right, but not the obligation, to purchase (or sell) a set amount of shares at a certain level (referred to as the ‘strike price’) before it expires. To buy an option, traders will pay a premium. When are these available to trade? These equity options will be available in the main session (14:30 - 21:00 UK time). Where to find them? You can find them under 'Weekly US Equity options' on the left list on your web platform. Earning season information for this month:

Expected index adjustments Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 18th Jan 2020. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative. A dividend adjustment is a cash neutral adjustment on your account. Special Dividends Index Bloomberg Code Effective Date Summary Dividend Amount RTY INDT US 21/01/2021 Special Div 199 RTY CVLY US 25/01/2021 Special Div 2 How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

Hey, That's correct, If a stock that's within the index is having a dividend we adjust the index on the ex div date of that stock.

Hey, You do have the option to set a default account however it's only for Live account.

This trades on the OTCmarkets which is something we cannot offer. Apologies for the inconvenience. All the best

Hey, I am a moderator and work at IG. Our email address is helpdesk.uk@ig.com. If someone else comments with a different email address please do not send your personal files there. All the best, Charlotte

Hey, It depends on the rollover instructions you have set for futures. If you've enabled rollover instructions a day before expiry we will close your position, you will realise the profit or loss, then open a new position in the next contract. If you've disabled rollover instructions we will close your position on the expiry date and you will realise the profit or loss. The rollover instructions can be found on the MyIG page by selecting settings> Rollover instructions. I you change them make sure you save your preference. All the best

Hey, We can't offer OTC stocks on leveraged or non-leveraged accounts. Apologies for the inconvenience. All the best

Hey there, If the reset password isn't working it may be because you've entered your password incorrectly three times. When this happens the accounts lock. You have to contact us via call/ email if you need it unlocked. All the best

Hey @akassaman, If you wish to transfer leveraged accounts CFD/ Spread betting this isn't something we can do. You will have to close your positions and withdraw the funds. With share dealing/ ISAs you can transfer your portfolio. You simply need to reach out to the new provider. They will ask you questions and will contact us regarding the transfer. We handle it broker to broker. All the best

Hey, I'm not sure why this would reject. What I would advise if refreshing the page and checking your account balance because if there's slow connection sometimes it says it hasn't gone through but it has. If it continues to give you this message please reach out to us via call, live chat or email so we can investigate. All the best