CharlotteIG

Hey @Gold_Coast, You're right if you have instant conversion rates on your trades and the profit is 40% different then there is a problem. I will speak to our client facing team and ask them to pick the email us as soon as possible. They will be able to take a deeper dive into what has happened. I hope you get the outcome/ answers and it would be great if you could share them once you do. All the best

If you're buying the shares on a share dealing/ ISA account you will receive the dividend is you hold the shares through the ex div date. For example, if the ex div date is 10th December, you would have to purchase and hold the shares from 9th of December over to 10th December. Your dividend would be credited 1-2 working days after the pay date. If you're trading on a leveraged account (spread betting/ CFD) we make dividend adjustments which means you don't gain from the dividend. The example below if for indices but the same principle applies for shares on leveraged accounts:

Hey, I'm not sure if you asked for the stock to be added but 'PropTech Acquisition Corp' should be available for all of our platforms. If you have an ISA account and you can't see it it might be best to email us and we can check with the shares desk if it can be added. All the best

ProRealTime 11 is rolling out this week and next week. All UK clients should have PRTv11 by then end of next week. All the best

Hey, I've just check the position and the price did go that low (10425.7). Make sure if you're selling you have to check the Bid price. If you're buying you check the Ask price. All the best

Hey Shaun, You can't use our spread betting account without leverage. We offer a share dealing account where you can buy shares but we don't offer indices. FX. commodities, options on this account. All the best

Hey, Below you can see a calculation for your example. Formula for shares overnight funding charge = nights held x (market closing price x trade size x (2.5% +/- LIBOR*)) / 365. So it's not based off the amount you borrow it's based off the size of the position. All the best (I know we're referring to shares in this incident but if you're trading anything else on CFDs make sure the size is the amount of contracts x contract size. All the best

Hey, With US shares if you're on our manual conversion your commission should be £10 on the open and close for this share. So £20 needs to be taken into consideration for the commission. With the exchange rates you can find them on your order history so you can see the rate you were converted at. Unfortunately I can't post data that's personal to your account. If you're struggling to work out what happened with your position you can email us asking for a breakdown and we will be able to go step by step and break down all charges relating to a line of stock you purchased and sold. Sorry I couldn't help more with this. All the best

Hey, If you don't have any stops on your position the following is how you calculate your margin: Spread betting: Bet size x price x margin factor CFD: Amount of contracts x contract size x price x margin factor The margin factor can be found on the get info section on the deal ticket. Please note the margin factor can change the bigger your position gets. We calculate your margin with a non-guaranteed stop, compare it to the margin required without a stop, and charge the lower of the two figures as margin. Spread betting = (Bet size x price x slippage factor x margin factor) + (size x stop distance) CFD = (amount of contracts x contract size x price x slippage factor x margin factor) + (size x stop distance) With a guaranteed stop it's the largest of the calculation below or the first calculation (margin without stops). Spread betting = (bet size x stop distance) + limited-risk premium2 CFD = (amount of contracts x contract size x stop distance) + limited-risk premium2 All the best

Hey, We only offer cryptos on our leveraged accounts. We don't offer them on our share dealing or ISA accounts. Sorry for any inconvenience. All the best

Hey, Thanks for your post,. We don't have a minimum account balance rule, if you want to deposit $1,000 and you have $2,000 you can withdraw up to $1,999 if you want. We just have the minimum deposit rule for cards. All the best

Hey, Thanks for your first post. I can't comment on the position you opened as I can't see your account but as you can see below the market is currently unborrowable. This means there needs to be more borrow in the market, once there is we're able to make it possible for clients to open short positions. If you're unsure what happened with your previous position please reach out to us so we can look into this and investigate. All the best

Hey @Wiggytravels, Thanks for your first post. We offer some Canadian shares on leveraged accounts but we don't offer them for share dealing or ISAs. All the best

Hey @tombo85, This is great news to hear! I can't comment on how to trade but I wanted to say a congratulations on your first trades! There are some great people on the community to chat too. All the best

I've spoken to our credit team and they said: It's easier when the company is a financial company but the trader can send this in but will need to support it with documentation and proper explanation what they did day to day. I hope this helps

This has just been posted to run through the changes. Any chatter I have directed this way

Retail traders: As of 6 January 2021, new FCA rules mean that you will no longer be to trade cryptocurrencies using derivatives like spread bets and CFDs if you’re classified as a retail trader. Professional traders, however, can continue trading cryptocurrencies as usual. You can find out whether you’re eligible to be classified as a professional using our criteria. Professionals are also eligible for lower margin rates, monthly rebates and credit facilities, amongst other features. What happens now? You will be able to open cryptocurrency trades as a retail client with us until 5 January 2021. After this, your positions will be set to ‘closings only’, with no deadline to close. Professional traders: As of 6 January 2021, new FCA rules mean that only professional traders will be able to trade cryptocurrencies using derivatives like spread bets and CFDs. We want to let you know that pro clients are can continue trading cryptocurrencies as usual – your positions won’t be impacted. This means you’ll still be able to trade eight major cryptocurrencies plus our Crypto 10 index, magnify your exposure with leverage and go long or short – all without a wallet. Find out more about cryptocurrency trading with IG. If you have any questions, comment below or join the following chat: You can also get in touch with our team 24 hours a day from 8am Saturday to 10pm Friday (UK time).

Dividend Adjustments for 7-Dec to 14-Dec Expected index adjustments Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 7-Dec 2020. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative. A dividend adjustment is a cash neutral adjustment on your account. Special Dividends Index Bloomberg Code Effective Date Summary Dividend Amount OMX TELIA SS 03/12/2020 Special Div 65 NDX COST US 01/12/2020 Special Div 1000 NDX FAST US 01/12/2020 Special Div 40 RTY ITIC US 30/11/2020 Special Div 1500 RTY IIIN US 30/11/2020 Special Div 150 SPX COST US 01/12/2020 Special Div 1000 SPX FAST US 01/12/2020 Special Div 40 How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

US jobs report preview: will markets look beyond slowing NFP trend? Friday’s US jobs report looks unlikely to derail the vaccine-led optimism that has dominated the past month. The November US jobs report due out on Friday provides traders with a fresh opportunity to gauge the direction of travel as the country continues to suffer at the hands of the coronavirus. With the month seeing widespread optimism over the impending vaccines from Pfizer, Moderna, and AstraZeneca, we have seen havens such as the dollar come under pressure. However, this impending jobs report should provide a gauge on whether markets should continue to focus on the future growth prospects or worry about the current economic weakness at the hands of the coronavirus. That jobs report will be released at 1.30pm on Friday 4 December. Tune in to IGTV live announcement and analysis this Friday at 13:25 UK time on the IG platform. Will improved ADP helps lift sentiment Markets are evidently preparing for a six-month period that will likely focus on the gradual recovery spurred on by an increasing rate of vaccination in the US. With that positive outlook for the future, the question this week is whether we should be worried about current economic weakness or not. The November ADP payrolls release seen on Wednesday highlighted an ongoing slowdown in the economic recovery, with a disappointing figure of 307,000 coming in well short of both expectations (433,000) and the October figure (404,000). Particular weakness came from the large businesses (over 500 employees), which halves its monthly hiring rate compared with October. While the ADP release is not the greatest gauge of how things will look on Friday, it does signal a unwelcome trajectory which has been in play over recent months. Friday's payrolls figure is expected to highlight that same downward trajectory, with forecasts pointing towards a figure of 500,000. That would represent the slowest growth in jobs since the pandemic recovery started in May. However, thinking from a trading perspective, the lack of any major reaction to Wednesday's poor ADP figure does highlight that short-term weakness is being largely ignored in anticipation of a vaccine-led recovery in 2021. With that in mind, it feels like the market reaction to a reading above forecasts would be more significant than a weaker non-farm payrolls (NFP) figure. Looking elsewhere within the report, unemployment is expected to continue its downward trajectory with a reading of 6.8% (from 6.9%). This highlights the fact that whilst the payrolls growth may be slowing, things are still moving in the right direction. Dollar index technical analysis The dollar has been under pressure over the past month, with the dollar index hitting the lowest level since April 2018. That trend remains key here, with a break up through the 0.9143 required to bring about a more bullish intraday picture. A better-than-expected jobs report would likely extend this dollar weakness, with haven demand drying up in the face of an expected economic rebound next year. S&P 500 technical analysis The S&P 500 has similarly been reacting to the recent upgrade in sentiment thanks to a wealth of vaccine announcements last month. While the price has been struggle to overcome the 3674 resistance level, it is likely we will soon break through to create a fresh record high. That outlook comes given the bullish entry into the current ascending triangle formation. With that in mind, further gains seem likely unless the price breaks back below the 3594 swing low. Joshua Mahony | Senior Market Analyst

FTSE's up for far for the 3rd day in a row. It's heading up from that dip in April but we're no where near where we were earlier in the year.

Remember we have Nonfarm payrolls tomorrow. Something to watch out for 👀

This is something we have seen and are preparing for the steps we may have to take. Please note, as mentioned before we will reach out to any clients holding positions about the options they have when we have more information All the best

From: https://news.sky.com/story/covid-19-major-supermarkets-to-return-1-3bn-in-business-rates-relief-12149706

Hey, Thanks for your posts. If this is a non-leveraged account it may be due to the settlement. With these ISA accounts you cannot transfer or withdraw the funds. If it's to do with leveraged accounts that is an issue and I would advise calling us or live chatting us if it last longer than 5 minutes. All the best

Glad to see the interest on this one! This isn't something we offer however I will put it forward to our new platform developers this week. All the best