CharlotteIG

Yes 😞 Unfortunately we have no control over that 😞

hey @Dany0889, Thanks for your post I have passed the information onto our new business team. Please note we can't share personal information so I have removed your email address from your post. All the best.

These funds have been allocated to your account. All the best.

Thanks for your post but this is a community for IG and leveraged and non-leveraged trading company. Not instagram. All the best

Thanks for your post, Can you elaborate on what the issue is, with an example if possible. I can't see or have heard of any issues. Once I have the example I will pass it onto developers straight away. All the best.

Dow's moving up this week But it's got a long way to go before we see the highs we were earlier this year. Was 22nd March the turning point for the bear?

Hey, thanks for tagging me It will have to be shares that trade on the US exchange. You would have to make 3 UK deals to get the reduced rate for UK shares All the best

President Trump speech at 19:30 GMT this evening

Aviva share price: where now after FCA warns insurers to be fair amid Covid-19 pandemic? FCA warns insurers to be fair to customers Aviva admits its ‘too early’ to forecast impact of Covid-19 Regulatory impact on companies through this pandemic is starting to show. How will it impact the companies though?

Thanks for your post. Someone will be emailing you shortly.

At the moment we're experiencing high volumes of calls meaning our call queue is much longer than normal. Someone from our trading team has posted about this: ''I truly apologize for the lack of phone support. Due to the volume of calls we've been receiving it's been extremely tough for many clients to get through to us. Please send an email to helpdesk.uk@ig.com with your query. Please ensure you cc me in the email kenneth.fasedemi@ig.com. Once I receive it I will give you a call.'' I hope this helps.

Coronavirus: Trump extends US guidelines beyond Easter

Hey, Please know our settlement period works on a T+2 basis. This means the cash for these shares won't settle on your account the day you sold them but two working days after. If you still believe funds should be available I would advise emailing out helpdesk. All the best.

Thanks for your post. If you're trading a share on the platform you cannot close your position until the market is open. The reason for this is the last closing price may not reflect the price that the market will open at. All the best

Thanks for your post. You're correct the market has to be open for your to place a deal. You can, before market open, place an order to open using the order tab.

Thanks for your post. With these stops we will close you out at the price you desire then take on any additional loss. Due to current market volatility we cannot allow guaranteed stops as close to the market price. These are assessed by our exposure desk and risk teams. All the best

Thank you for letting me know. I will also put forward your email address. There's a whole team allocated to processing the applications at the moment due to high increase. I'm not sure on the approximate time but I will check and update. I will let them know about the message as I believe it is not appropriate with the situation at the moment. All the best, Stay safe 🙂

Can you explain this further if I've misunderstood. If you're a professional client and have contacted our team regarding your margin call and agreed specific arrangement you will have slightly adjusted rules but these could differ client to client. Trader with collateral and other credit facilities, for example, are excluded. You can only be on a margin call for 24 hours, any longer you're close. Also note, If you are on margin call going into the weekend. We’ll try to avoid having any accounts on margin call going into the weekend. So if your equity is below 100% of your margin requirement, your positions will be at an increased risk of being closed on a Friday evening.

Thanks for your post, I have informed the account opening team to check your account. Please note, we've had a lot of new applications which is why the opening stage is taking longer than usual.

Thanks for your post. The funds will be in our third party pool. After 10 days we will sent the funds back to where they came from. However, if you want the funds back sooner, please send across a bank statament that shows the name of the account holder, bank logo, account number, sort code and the payment to IG. Once we see this we will send the funds. Please make it clear in the email that the funds were sent from the wrong persons account and need to be sent back there. All the best

This is just a post to confirm Kenneth does work on our service desk for IG. If you need any help, do cc him in.

Thanks for your post. At the moment we're receiving high volumes of new accounts. We're trying to get as many open as possible. I will pass your email onto our new business team in Singapore and see what they can do. All the best.

Gold was having liquidity issues. As soon as the underlying is liquid again it will be reopened. If it's open whist illiquid the price will be gaping up and down. People may get closed out on stops that are very far our which is something we don't see as best execution. All the best.

With the current heightened volatility IG, along with the rest of the market, is having to widen the spreads offered on a broad range of securities. The spread, which is not fixed, is the difference between the bid and the ask price of each security. When volatility rises the difference between these two prices naturally widens and the markets have recently seen four of the top five most volatile days in history. IG is constantly monitoring the spreads on offer and tries to give clients the most competitive rate between the bid and offer price. Illustrated above is a graphical representation of IG’s spread (in red) vs the underlying spread on the Wall Street cash market (in black). In the background the grey shadow illustrates the recent rise in volatility. This shows that the spread continually expands and contracts during any given period and IG tracks this on behalf of its clients. The chart also shows the widening spreads as volatility picks up. But, despite this, at IG, the team aims to continue to provide a competitive rate for its clients and IG’s spreads are consistently lower than the underlying market for the vast majority of its key indices. Published by Jeremy Naylor, IGTV

Thank you. I will let our South African new business team know. Please know due to volatility we're very busy at the moment. All the best.