CharlotteIG

If your IG account is still open (so you can login) I would advise checking this forum: If the account is close you will have to open a new one. If you need login details/ the form mentioned int he forum above reach out to helpdesk.uk@ig.com

Just spoke to our corporate actions team and they said due to circumstance they will allow electronic signature 🙂 All the best everyone, Stay safe.

If you haven't funded in the previous year, they you will have to fill out the form. It wouldn't be the trades it would be that you've funded because you could have used previous years allowances to trade. If anyone else is having this issues please @ me or quote me message and I will get one sent across. If you're a member, not a guest, I will be able to see your email address you signed up with and get one sent out. @Kilroywosear I will get someone to contact you. Unfortunately I can't attach the file type to this post 😞

That's a great idea. I will pass this onto developers. Thank you so much 🙂 Sorry it is a little unclear at the moment. All the best.

Thanks for your post. If you're looking to transfer from another broker you can find out transfer forms by following the link below. Please note we say to send us a physical copy but due to recent events we will allow clients to scan and send to us. You will still need to put a wet signature at the bottom, not electronic. https://www.ig.com/uk/investments/share-dealing/transfer-investments

If this is on the share dealing platform: The DE line is on closings only and the FR line cannot be offered due to tax reporting. The reason for the German line being on closings only is because it's listed but for a French company. We don't have the tax reporting capabilities to trade non leveraged french shares. It can be traded on our leveraged trading account.

@VKa Thanks for your post. The ISA account you have for 19/20 is the same one you use for 20/21. Our system knows what cash/ stocks were deposited/ transferred in which tax year. You will now have £20,000 available for your 20/21 tax year if you have not deposited any funds (or transferred stock) yesterday or today the full allowance will still be available. All the best.

I see. So as a power of attorney you will be able to see her account on your 'account' on the app. You will be able to switch over to her account as if it were one of yours.

That's a share trading account. If the maximum controlled risk spacing is 5 for a size of 9000 and you're trying to place 10,000 it means you can have 9000 at the minimum stop. The remaining 1000 will need to go on with a stop 5 points away from the stop you placed on the previous 9000. All the best.

Hey, There could be a couple of different issues. If you're trying to transfer funds from your share dealing account that you've recently traded on it may be due to the settlement period. You have to wait an additional 2 working days (3 for US shares) before you can transfer funds to your ISA. If your ISA has not been used in the previous tax year you will have to fill out an ISA form again. It will have to be a wet signature which is scanned and emailed back to us. If you need this form please email us so we can send it to you. I will speak to our client money team regarding fund allocation. If you have entered your ISA account number our team should allocate the funds there. If there's an issue with the ISA account (or if you've over subscribed) that's normally when they will allocate to share dealing. All the best

Thanks for your question. Every year our system will send out a KYC (know your client) check. This will pop up on your platform. You simply need to confirm the details. With non-leveraged trading our requirements are less than leveraged (CFD), however you still need to provide this information to make sure you're appropriate. We apologise for the inconvenience. All the best.

Hey @ConK, Thanks for your post. The ISA logs which shares/ funds are for your 19/20 tax year. Anything you fund into the ISA now will log as your 20/21 allowance. It will all be held under the same account. All the best.

It will be your date of birth, format DDMMYYYY. All the best

The previous month is the calendar month. 1st - last day. If you make sufficient trades in the previous calendar month you will have reduced fees the following month. Buying and selling both count as trades. If you buy then sell your stock that will count as 2 trades. All the best @JustStarting

Thanks for your post. If you had a long position on Barclays that means you would have received funds back in February. These funds are no longer being given to clients, so we have taken back that adjustment, The price at the moment is the pricing on the exchange. We don't have control over this price. When we adjusted on the ex dividend date it was to prepare the price for the pay date. The price was not moved again when the adjustment was made

Hey @spencerfrater You can find them on the community:

Expected index adjustments Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 6 April 2020. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. Please note there are no special divs. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

Hey Jason, Employees in our post room are still working so we will receive your letter. However, during this time we are allowing clients to send over forms electronically. Transfers usually take 4-6 weeks depending on how cooperative the other party are. I hope this helps.

We're sorry for the delay but I have passed your details on.

I will pass on emails of anyone who posts about this. If you're a guest I will not be able to do this. Please note, due to a large increase in volatility we've had an increase in new applications. We're getting through these as quickly as possible. All the best, stay safe.

The US dealing form should be on your MyIG page if you select Settings> Dealing US stock. If you cannot find it you can find forms on our website under adding US stock (this is on the UK website): https://www.ig.com/uk/investments/share-dealing/important-documents

Thanks for your post. You can check your history on the MyIG page by selecting Live accounts> History. When buying physical shares there are commissions and potential tax. You will be able to see this on your history. Let me know if you need anything else. All the best

Hey, If you email us at helpdesk.uk@ig.com and ask for us to stop sending paper statements we will be able to assist. All the best.

What happens to my money if one of the banks IG uses to hold client money goes into liquidation? The losses would be shared by clients in proportion to the share of money held with the failed bank. Funds lost in this way may be compensated for under the Financial Services Compensation Scheme (FSCS) up to a limit of £50,000 per person, per institution, subject to other balances held with the bank in question. Find out more about what the FSCS covers and who is eligible to claim at their website www.fscs.org.uk. What happens to the money I deposit with IG? Your money is held in segregated bank accounts under trustee arrangements. This ensures that the cash remains yours, rather than IG’s. It also means that it’s easily identifiable as client money, so IG and its creditors don’t have any charge, liens, or rights of set-off or retention over it. We have a number of segregated bank accounts at a range of credit-worthy high street banks such as Barclays and Lloyds. We intentionally ensure that client money is split between a number of banks, and we’re not permitted to hold it all in one place. I hope this helps. All the best 🙂

What is the market you're trading? Cash/ spot contracts have overnight funding. Furtures/ forwards have a large spread but no overnight funding. You can find information on overnight funding on our website: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/why-is-overnight-funding-charged-and-how-is-it-calculated-