CharlotteIG

Anyone new to the feed or new to Pitchfork trading strategy may find the following link useful. It was published by Michael Boutros from DailyFX. Check it out and see what you think. Introduction to Pitchfork Analysis & Median Line Trading Let me know if any of you would find a video explaining Pitchfork trading strategy useful and I can speak with our TV team to arrange this.

Hey @PNInvestment, Thanks for you message. There's no minimum on the amount of shares you can purchase for share dealing. The issue you might be experiencing is if you're trying to buy more that £25,000 worth of a UK stock. We have a flat fee of £8 per £25,000. If you want to have a limitless maximum you can request it via email or call but you will need to pay 5 basis points (0.05%) instead of £8 per £25,000. If you're experiencing rejections on our CFD/ Spread betting platforms I would advise calling us to determine the issue. There may be an issue with the stock or you may have to use advanced orders if you're trading in large sizes.

Hey Nick, Thanks for your feedback message. This isn't something we offer on the IG platform but I will push this forward to our developers. You can build daily candles from intraday on ProRealTime. This means you could have a daily candle from 13:30-21:00 if you wanted to.

Hey @TREBOR84 Thanks for your feedback message. On the leveraged platform I cannot see the figure you're referring to. On these platform the Profit/ Loss is shown in the last column of the positions tab. That is a true reflection of everything apart from with CFD shares. With CFD share we charge commission which is not incorporated in the profit/ loss. If you're talking about the profit/ loss on a non-leveraged account that does not include commission. You can change the booking cost thought to include commission. If you have a screenshot and '@' me in your response I will be able to take a look and assist you. Thanks

Hey @pipmum, Thanks for your post. The spreads for different markets can tighten and widen throughout the day. When you open a long position you're opening on the Ask price, when closing you're using the Bid price and have to base your profit/ loss off that. The spread size for shares, for example, would be the underlying market spread plus IG spread. So, if the underlying market widens, then we have to reflect that on our side. You can change the prices on the platform to bid and ask by right clicking the chart> Prices> Ask/ Mid/ Bid. If you have a market in mind, let me know so I can investigate the spread at that time.

Hey @LONESTAR Thanks for your feedback message. This isn't something we offer yet but it's a good idea. Your request has been passed onto our developers. I will keep you updated

Hey @Pbx Thanks for your message and apologies for the delay in getting back to you. If you're still having issues logging in, please contact our helpdesk. They're the team that can assist

Hey @MAR- Thanks for your post. We don't offer exports of volume data but I will bring this up to our developers if it's something clients want in the future.

Hey @AP - Thanks for your feedback message. After speaking with our technical client facing team they confirmed that other clients have been having these issues. Could you kindly send an email to chartsupport@marketdatasystems.com. This goes directly to our technical team. If you send it from your registered email address they will be able to identify your account, raise an incident on your behalf then contact you once it's resolved.

Hey @Michalszkoda, thanks for your feedback message. After speaking with our technical client facing team they asked if you could send an email to chartsupport@marketdatasystems.com. This goes directly to our technical team. If you send it from your registered email address they will be able to identify your account, raise an incident on your behalf then contact you once it's resolved.

Hey @DanielLakeFX thank you for your feedback message. I will put this forward and keep you updated

Hey @hieppham2202 thanks for your message. With a CFD statement you can email us at helpdesk.uk@ig.com and someone can produce you one. If you’re looking for a Share dealing CTC statement that should be on your MyIG page by selecting Live account> Statements. Please be aware that we provide statements that you or a third party tax advisor can use to file your tax return. We aren’t tax regulated so the statement will not show how much capital gains tax you may need to pay. If you need anymore clarification on this please contact our help desk.

We're happy to announce that both Bollinger %B and Bollinger Bandwidth are now available to use on the web platform and mobile app. Bollinger %B Bollinger %B indicator helps you work out where price is in relation to the upper and lower Bollinger Bands. This shows a reading of 1 if the price is trading at the upper band, or 0 if it's at the lower band. Bollinger %B allows you to take readings of divergences that often precede market reversals: A bearish divergence occurs when there are lower highs in %B during an uptrend in price (higher highs) A bullish divergence occurs when there are higher lows in %B during a downtrend in price (lower lows) Bollinger Bandwidth The Bollinger Bandwidth gives a reading on the distance between the upper and lower Bollinger Bands: A low reading could be a sign that volatility is about to rise. Low volatility is often seen as a precursor to a spike in price. You can use the tool in a highly trending market. A fall in volatility is often seen when markets are consolidating, or momentum is building for the next move. A reversal in the direction of the bandwidth can be a sign of a market reversal, as it could mean a recent surge or slump in price is losing momentum

Hey, Sometimes we can reopen accounts. If it's after 2 years of inactivity it would have been closed. It would be best to give us a call because our client facing staff will be able to search for your account using information you do remember (such as your name and email address). From there they will be able to reopen the account for you or help you through reapplying. Thanks

Hey @Mnbv Thanks for your post. If there's a dividend adjustment on a stock/ index that you hold you will see the adjustment on the MyIG page by selecting Demo accounts> Transactions. From there change the time frame to your preference. If you need anything else, let me know.

Hey @bkhan I hope you're well. I would advise contacting our help desk. Depending on what you're trading and how long you're holding them for they may be able to help you pick more cost beneficial products or show you ways to make your profit/ loss clearer. For example if you're trading on a share dealing account they can incorporate the fees into your booking cost meaning when you sell your shares the profit/ loss will be more accurate. If you're trading on a leveraged account they will be able to determine after which date that the forward/ futures contract would be more cost effective for you. I hope this helps, let me know if you need anything else.

Hey @Colin2, thanks for your message. If you're querying withdrawals from IG, bank transfers should be the same working day (If made before 12pm UK time). If the withdrawal request is made after 12pm UK time the funds should reach you the following working day. If this is not the case, please call us so someone from our help desk can investigate. When transferring into IG we say it can take up to 3 working days for the funds to reach us and be allocated. However, most of the time it's allocated within 24 hours. After you've deposited into your account once, you will be able to send funds and provide proof of the payment. When we receive proof of payment documents we're able to allocate your funds before they reach our bank account. You can send these documents via email or upload them on the MyIG page by selecting Live accounts> Send proof of payment.

Hey @Baxter77 , thanks for your feedback message. With Share dealing accounts you can only place one type of sell order for the full amount of stock you hold. Meaning if you have 100 shares you will only be able to place one order to sell 100 shares. One way to work around this is have a stop order in place and set an alert at your desired sell price. @Caseynotes We don't offer 'one cancels other' orders yet on share dealing accounts but it is something many clients have requested. I will push this forward to our developers to see if it can be done and let you know as soon as I do. Thanks

Hey everyone, As you're aware UK and European clocks went back one hour when daylight saving time (DST) ended on Sunday 27 October. From that date until Sunday 3 November, the end of US DST, there are a number of changes to our opening hours: • US and Canadian markets will trade one hour earlier in UK time. For example, US and Canadian shares will be quoted between 1.30pm and 8pm • All forex markets opened at 9pm on Sunday 27 October and will close at 9pm on Friday 1 November • 24-hour dealing on indices will opened at 10pm on Sunday 27 October and close at 9pm on Friday 1 November • US shares (all sessions) will run from 8am to midnight Monday to Thursday, and from 8am to 9pm on Friday 1 November • In-hours trading on Eurex futures (including the Germany 30) will be available one hour earlier at 12:10am • Expiring US markets will be settling an hour earlier than usual • New York Cocoa, Sugar and Coffee, and London Sugar all close an hour earlier than normal • Weekend trading on indices will open at the same time (4am Saturday), but will close one hour earlier (9.40pm Sunday) The dealing desk will also close early at 9pm on Friday 1 November. From Sunday 3 November, the above will revert to their usual hours. Thanks - Any questions just ask

Hey, I've spoken to our developers and they said due to low demand there's no project ongoing for the Apple Watch app return. I will however bring this up in a meeting with your comment to show there is demand for the app. Hopefully it's something that can be changed for the future.

Hey @Julien- As @Caseynotes mentioned we don't have multi-currency accounts. However, you can have two leveraged accounts with different currencies. The best thing to do is contact our help desk for more information on what would be best for your account and what you're looking to do.

@TrendFollower @Caseynotes @mark27 @DSchenk It's best to get a feel for what everyone else would want on the platform so thank you for getting back to me. If you do have any other ideas that you feel would help with your trading, let me know.

Hey @dmedin, as Caseynotes mentioned we don't make money from our clients losing. Whilst I can't speak for other firms, I can confirm that IG is a regulated company who hedge the same way as clients. We make our money from spreads/ commissions not clients losing trades. We prefer for clients to win because that would then encourage them to trade more. You can read more about how IG make money here: How does IG make money

Hey @mark27 I will have a look into this and get back to you next week regarding the outcome

Hey Guys, I’m glad to announce I will be your new community point of contact. I'm taking over from @JamesIG. I have worked at IG for four years on our trading floor but have moved to manage the community. It will be great to hear any feedback you have for IG and I will happily push these idea to our developers. Do make sure if you need anything answered to @ me and I will respond as soon as possible. Thanks, Charlotte 😊