CharlotteIG

It's no problem and thank you. I want to try and get through to as many people as possible. I think the community is a great place but potentially we need more IG employees on here helping? I get it which is why I am going to hand your details over to TS to reach out because it is errors that are impacting your trading experience and it's not fair. All the best

Thanks for your post. When you first join at IG you get reduced rates on our spread betting and CFD accounts. After 2 weeks these revert back to the correct minimum size. We do apologise for the issues we had but can confirm it's now been resolved and are looking on ways to avoid this happening in the future. All the best

What I meant by this is that these issues have only impacted others when we have an outage whereas, from what I gathered, I thought your issue was occurring almost constantly? I do apologise if I misunderstood what you've posted before. And you're right if you've sent in emails and they have been ignored that's completely unacceptable so I will send your details to a manager in our client facing team so they can look into this.

In most situations such as these we will reflect the same outcome for leveraged accounts as we do for shareholders. So if the conditions of a merger were 1 share in the new company for every one share you held in the previous company we would reflect that on your leveraged account too. I hope this helps

Our email address is helpdesk.uk@ig.com and if you include the trades that were impacted and why we will be happy to look into it for you. I remember you mentioning this issue before. What you're experiencing seems to be an isolated issue which needs to be looked into by our technical team. We are sorry for the recent outtages. Now that everything is up and running again our client facing team are trying to get through as many calls and emails as possible from traders.

Memorial Day & UK Late May Bank Holiday There will be some changes to our normal opening hours over the UK spring bank holiday and US Memorial Day period. Check the table below, and find out how the changes could impact your trading. Monday 25 May UK equities, UK index futures, interest rate and commodity markets (except Brent Crude & Gas Oil) are closed. We’ll make an out-of-hours price on the FTSE 100. Brent Crude and Gas Oil futures close early at 6.30pm. US index futures closes early at 6pm. We’ll make an out-of-hours price on Wall Street, US 500, US Russell 2000, FANG Index and US Tech 100 from 6pm until the futures reopen at 11pm. US equities and soft commodities are closed. US energies, interest rates and metals close early at 6pm. The VIX closes early at 4.30pm. Tuesday 26 May Livestock opens at 2.30pm and lumber at 3pm. All times listed here are UK time. These hours are accurate to the best of our knowledge, but it’s possible that they could change.

IG would like to apologise for the platform issues we were having. The issues have now been resolved but we urge you to reach out to us via email (helpdesk.uk@ig.com) if your positions were negatively impacted. Due to the platform issues we're currently very busy but will get back to everyone reaching out to us. You can always check our platforms errors here: https://status.ig.com/ All the best

These issues did occur yesterday and this morning. The reason for the comment was to let you know we're going to investigate every case. If you send across details of what happened during our error we're happy to look into it. Unfortunately I'm not able to look into your accounts so can't assist with these queries. Our phone line queues are very high at the moment but we have all client facing staff available for calls and some working overtime to get through all of the queries. Please be patient with us, we will get back to everyone as soon as possible.

This forum may help:

Thanks for your post. You can find the margin we offer for us clients here: https://www.ig.com/us/forex-margins 2% = 50:1 leverage I hope this helps

Thanks for your post. You can change the colour of the candlesticks from Green to Blue by right clicking the chart> Customise appearance which will take you here: You want to change rising body and 'line' underneath the word rising body. You do make a good point through so I will pass on this feedback about having the colours as red and blue by default. All the best

IG would like to apologise for the platform issues we were having. The issues have now been resolved but we urge you to reach out to us via email (helpdesk.uk@ig.com) if your positions were negatively impacted. You can always check our platforms errors here: https://status.ig.com/ We're truly sorry but want you to reach out to us so we can correct your accounts. All the best

This time is determined by out credit team, we wouldn't be able to give you a specific time period/ date. All the best

Thank you for your posts and apologies for the platform issues. You can check the progress here: https://status.ig.com/ If you've had trades that were impacted but are now closed please tell us which ones at helpdesk.uk@ig.com. We will help traders if the issue was caused due to our error. Please only call us if you need to close a positions. The number mentioned in this chat are correct we're just very bsy at the moment. Apologies again from IG.

Thank you for your posts and apologies for the platform issues. You can check the progress here: https://status.ig.com/ If you've had trades that were impacted but are now closed please tell us which ones at helpdesk.uk@ig.com. We will look into helping traders if the issue was caused due to our error. Please only call us if you need to close a positions. Apologies again from IG.

Thank you for your posts and apologies for the platform issues. You can check the progress here: https://status.ig.com/ If you've had trades that were impacted but are now closed please tell us which ones at helpdesk.uk@ig.com. Please only call us if you need to close a positions. Apologies again from IG.

Thank you for your posts and apologies for the platform issues. You can check the progress here: https://status.ig.com/ If you could not get into the platform and have trades that were impacted please let us know via email so we can look into this for you. Please only call us if you need to close a positions. Apologies again from IG.

Thank you for your posts and apologies for the platform issues. You can check the progress here: https://status.ig.com/ If you could not get into the platform and have trades that were impacted please let us know via email so we can look into this for you. Please only call us if you need to close a positions. Apologies again from IG.

Daniel Lacalle, chief economist at Tressis tells IGTV’s Victoria Scholar that the opportunity for gold looks more attractive for international investors using currencies other than the US dollar such as the Brazilian real or the Turkish lira. Meanwhile he says that it does not make sense for investors to buy gold and sell silver or vice versa and that the two precious metals should be invested in side by side with the same directional view. Apple: https://apple.co/2Xh2oGe Google: https://bit.ly/3cK01Cp Spotify: https://spoti.fi/2TriE6p Let me know what you agree/ disagree with.

Thanks for your post. With our ISAs the base currency is GBP and all money must get converted to GBP. With our share dealing accounts we have an option to switch to manual conversion which means when you close US trades the money will stay in a dollar basket and will not be converted. (MyIG> Live accounts> Currency conversion> Manual conversion). I hope this helps

Thanks for your post. UK clients should be able to fund with a visa card. We can normally see why a card deposit has rejected so if you give us a call/ email we will be happy to look into this for you. All the best

The details should be on you MyIG page by selecting Settings> Refer a friend. Please note, the bonus is only for leveraged traders referring leveraged accounts (Spread betting and CFD) All the best

Thanks for your post. Unfortunately we can't look into why positions were closed. You will have to contact our help desk to be able to assist. All the best

This is something we used to offer but no longer can. I'm not sure who else offers this but someone on the community may know. All the best

Thanks for your post. The application approval is based on a mixture of income, savings and experience. Unfortunately we can't make this information public. All the best