CharlotteIG

Hey, I have passed this information onto our IT team. I hope it's resolved as soon as possible All the best

@JPoynton thanks for your post. There have not been talks of reducing the fees however I have passed this on as feedback as someone else mentioned it before. Unfortunately, these aren't decisions I can make but if this is passed on my myself and the client facing team it will be discussed. If I hear of any news on this I will let you know. All the best

Hey @roypat Thanks for your post. We do not charge clients for using Paypal deposits. I hope this helps.

Thanks for your post. I would advise contacting us on helpdesk.uk@ig.com. Unfortunately we can't be account specific on the community. That would be the best place to contact us. All the best Charlotte

I will pass this on and get someone to get back to you You don't have to buy and sell. It's just that if you buy that counts as one and if you sell shares that counts as a second trade.

I haven't been able to get through to our technical team. I would attemp going to the old platform and using the limi (all sessions) order. If the issue continues, please do send us a screenshot because it shouldn't be rejecting the order if you have sufficient funds.

If you're having issues I would advise emailing us and cc'ing in Kenneth.Fasedemi@ig.com. Please note we are having to focus on live accounts before demo account.

There was an issue that clients who were eligible for the reduced fee were still being charged the full amount. I can confirm that this was an error and clients will be getting refunds. @DanMor thanks for your post. The £10 fee for US shares on the share dealing account are applied when buying as well as selling shares. If you make 3 US trades in one calendar month the next calendar month for US shares you will get them commission free. https://www.ig.com/uk/investments/share-dealing/costs-fees

There was an issue with the reduced charges. if you were eligible for the reduced fees we will be refunding them back to your IG account. We want to apologise for any worry on inconvenience the issue caused.

There was an issue applying the new fees to clients accounts. If you were eligable for the new reduced commission rates we will be refunding the amounts back to your IG account. Apologies for the inconvenience

Please do cc in Kenneth, he's great and will always go he extra mile to make sure it's sorted, thanks

Hey, You can find expected dividend payments in our blog section on the community. Most recent: The times can change in situations such a daylight saving but these are the times the index div happens times: We leave the last colulm out on the blogs but you can see the time GMT.

Hey John, A corporate actions would normally be a stock split/ consolication. If you let me know what the stock is I will check what the corporate action is for you. Please just quote my message or @CharlotteIG me into your response. Thanks

There were issues with the UK reduced commission scheme. We're looking into refunding all clients that were not meant to be charged the larger rate. Going forward this issue should not happen again. All the best and apologies.

If you have traded 3 times (all have to be US shares) on your share dealing or ISA account in the previous calendar month this months US share commissions will be £0. I hope this helps, all the best

Hey @Evolvin1 thanks for your post. You may find our IG Acadmy useful for general help but if you look on our indices forums you may find more Dow related trading ideas from other traders. All the best

Hey @nit2wynit, You mentioned that the stops and limits save. Have you tried turning off and back on the the stops and limits setting. Once turned on it should forget both s&l. Then turn it back on, put a trade on with a stop at 10 if that's what you want it to remember and check if the issue still occurs. Im not sure if this is the issue as I can't look into your account but I would advise emailing us but cc'ing in Kenneth.Fasedemi@ig.com. He works on our trading floor. If you state the issue you're experiancing and a time tomorrow that you're free he will be able to call/ email you back. He will be able to look into the account, if it's an easy fix he will be able to call and assist if not he will be able to pass this onto our technical team. All the best

Piece by DailyFX on ECB and how the EURUSD has been doing: https://www.dailyfx.com/forex/market_alert/2020/04/30/EURUSD-Stable-as-ECB-Takes-Further-Action-to-Boost-Eurozone-Economy-MSE.html Check it out and let me know what you think

May bank holiday trading hours There will be some changes to our normal opening hours over the public holidays in May. Check the table below to see how the changes could impact your trading. We have tried to make this information as accurate as possible, but it is intended for guidance only and is subject to change.

If you're selling them on a share dealing account and trading before 14:30 (GMT) or after 21:00 GMT you have to have the limit (all sessions) order type. If this is not selected they you're order instructions are set to only work in the main market 14:30 - 21:00. The commission fees are taken on the day you buy and sell the shares. ( not the day the funds settle ) so the fees may be around 2 days before the funds are taken (when you buy) and credited (when you sell). Further to this we do have a much lower commission fee but not as low as £1. https://www.ig.com/uk/investments/share-dealing/costs-fees As you can see, if you trade US shares three times in the previous month you will get to trade them commission free the next month. All the best

Quarterly earnings today: Ryanair Holdings Ryanair passanger figures Carlsberg TS Royal Dutch Shell Q1 Orange Q1 Deutsche Lufthansa AG Q1 Puma SE Q1 Suez SA Q1 Total SA Q1 LafargeHolcim Q1 TS Wirecard AG FY Swiss Re Q1 The Kraft Heinz Company Q1 McDonald's Corp Q1 Twitter Inc Q1 Kellogg Co Q1 Apple Q2 Amazon.com Q1 Gilaed Sciences Q1 Dow inc Q1 ConocoPhillips Q1 Altria Q1

DFX looking at trends on the daily charts. Full article: https://www.dailyfx.com/forex/technical/home/analysis/xau-usd/2020/04/29/Gold-Price-Signals-a-Potential-Reversal-XAUUSD-Outlook-MK.html

RBS have their Q1 this Friday (1st May) If you want to check out the full article: https://www.ig.com/uk/news-and-trade-ideas/ubs-and-barclays-upgrade-royal-bank-of-scotland-ahead-of-q1-resu-200429

Thank you so much for these point. I have a meeting with the trading platform team next week, I will send these across and see what steps will be taken and update you. All the best

Boeing posts quarterly loss of $641 million