Jump to content
  • 0

Problem with Charts. Defaulting to 5 min charts.


Dennis1

Question

Recommended Posts

  • 0

This happened yesterday and once the markets closed, analytics were reinstated. This morning all analytics have been removed again and charts default to 5 mins.

I got this eMail from them yesterday - have contacted them again today to ask why they don't want customers to trade on volatile markets.

Due to high traffic on the site we had to prioritise dealing over analysis.  In order to maintain good execution we disabled some of the chart analysis tools. We hope to enable it again after the UK market close but it will depend on platform traffic. Apologies for the inconvenience.

Thanks for your email.
If you have any further queries, please do not hesitate to contact us. Alternatively, we've recently launched our new Help & Support site which gives you answers from our huge knowledge-base, online community, and education hub.
Regards,
Anton Liebenberg
Trading Services

  • Like 2
Link to comment
  • 0

This chart issue stinks, IG take money off you when you're winning, they take money from you when you're losing and then guess what .......... make it almost impossible for you to trade at other times too,

IG, I pay you for a broker service , provide the service i pay you for and have set up.

Guess what, GoMarkets havent removed their charting analyticals or chart drawings, they answer their phones too !!

Link to comment
  • 0

https://status.ig.com/

 

IG trading platform status

Chart settings issues

Monitoring - Chart settings should be working now. If settings are not re-appearing, please try refreshing your web browser to reload the platform.
Mar 10, 08:17 UTC

Investigating - We're aware that chart settings are not loading for our web platform, and we're hoping to have this resolved shortly.
Mar 10, 08:07 UTC

Link to comment
  • 0

Mine appear to be working fine now. But I dont see why tech support cant be bothered to respond to my message or post to this forum. Makes it pointless other than to check whether or not it's your own pc that's gone wonky

 

  • Like 1
Link to comment
  • 0

Hey everyone, 

Massive apologies for this issue. The chart issue should now be resolved. 

After speaking with the technical team they have confirmed that we couldn't operate whilst keeping the personalised settings. 

 

1 hour ago, andysinclair said:

My charts seem to be working fine now.

However, I am very concerned with system stability during times of high volatility/volume. It seems that the IG systems can't cope and nothing seems to have been done to address this since the last outage.

An explanation of what happened and action being taken is long overdue.

Can you help? @CharlotteIG 

 

2 hours ago, TrendFollower said:

@CharlotteIG,

Even I am getting the same error of charts defaulting to 5 mins which is pretty annoying. This has been occurring for a while now and prior to the recent extreme volatility in prices. 

Would IG be kind enough to explain the reason this is happening? Once they have done this can they offer a solution to this specific problem with potential timescales for resolution?

 

I will speak with the dealing desk to get a sufficient explanation on what happened yesterday/ this morning. 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • after last weeks sell off'  a chart showing price in a possible discount & at a previous level of interest 
    • Solana ($SOL) is facing a challenging period in the market, with its price dropping to $130.56 USD. Here’s a closer look at what’s happening and what might be next for SOL. Recent Price Decline 15.17% Drop in a Month: Over the past month, Solana coin has fallen by 15.17%. This decline reflects the broader market’s pressure on the cryptocurrency. 8.5% Weekly Fall: Just this week, Solana saw an 8.5% drop, a sign that bears are firmly in control. Despite attempts to maintain a bullish outlook, the market seems to have different plans. Critical Support Levels Breakdown of $134 Support: Recently, SOL broke through the $134 support level, raising concerns that further declines could be on the way. Key Support at $122: The $122 level is now under the spotlight. This price point has been tested six times, and many whales view it as crucial. A break below this could push SOL towards $90. But if this support holds, it might set the stage for a bullish turnaround. $100 Support: While the $100 support level is still a bit distant, it’s essential to watch if the current bearish momentum continues. Revisiting this level could spell trouble for Solana. Changing Market Sentiment Shift to Bearish: The overall sentiment around Solana is slowly turning bearish. Since March, SOL has struggled to make new highs, and the current price action suggests that new lows could be coming. Potential Bullish Outcome: However, some analysts believe that if Solana manages to stay above $122 throughout 2024 and 2025, it could be incredibly bullish for the future, possibly leading to significant gains in 2025. Upcoming Breakpoint Event Historical Price Surges: There’s a potential catalyst on the horizon. Historically, Solana has seen price surges two weeks before its annual Breakpoint event. In previous years, SOL surged by 35% in 2021 and 2022, and by 60% in 2023. 2024 Event: With 16 days left until the 2024 Breakpoint event, could we see another rally? Only time will tell. The Importance of $122 Support As Solana approaches the $122 support level, all eyes are on whether it will hold. A break below could lead to further declines, while maintaining this support could bring back some bullish momentum. As always, stay informed, and remember the old adage in crypto: "buy the rumor, sell the news." Keep watching the charts as we near the 2024 Breakpoint event.  
    • One of the prominent cryptocurrency exchange, has maintained its commitment to user security through its Protection Fund. This self-insured fund, designed to safeguard user assets against potential threats such as hacks, fraud, and market volatility, has shown remarkable stability and growth. The fund has consistently maintained a value above $390 million, surpassing Bitget's initial commitment of $300 million. The exchange ability to continues to maintain a reserve ratio well above 150%, indicating a strong buffer against potential risks. The fund's value has shown correlation with Bitcoin's price movements, demonstrating its responsiveness to market conditions. Over the observed period, the fund's value peaked at $424.8 million and reached a low of $350.7 million, showcasing its ability to withstand market volatility while maintaining a substantial baseline. In February, the fund reached an all-time high valuation of over $543 million, coinciding with broader market uptrends. The Protection Fund's portfolio includes high-liquidity cryptocurrencies such as BTC, USDT, and USDC, which contributes to its stability and liquidity. This diversification strategy aims to mitigate risks associated with external market factors. Bitget's approach of self-funding and internally managing the Protection Fund allows for potentially quicker response times in critical situations, as it operates independently of external regulations and approvals. As the cryptocurrency market continues to evolve, the performance and management of such security measures will likely remain a point of interest for both users and industry observers.
×
×
  • Create New...
us