Jump to content

SYSTEM CRASHING


Recommended Posts

1 hour ago, Eurobonus said:

This is totally unacceptable. When markets are extremely volatile, IG shuts down the system so can't execute any trades. Tried to call and just get cut off.  LOST SO MUCH MONEY because of this.

Anyone else thinks this is outrageous by IG?

YES! absolutely it happens repeatedly which is nothing less a malicious action by the IG. At some times it even prevents to adjust stop loss or a limit order resulting  in a serious MONEY LOSS 

 

Link to comment
Guest screen frozen

whole screen frozen, not able to execute my trades on time, so lag, it was profit mean to be and turned into big loss, really stress me out, i been waiting months for this silver price rise, now lost all my money, and its so frustrated and affect you emotionally after losing money when you not meant to.....

Link to comment

As anyone from IG alive, 

 

slipage is one thing having to hold the bag for 15 point swings because the platform goes down is unacceptable, if you platform can’t process the orders suspend at least suspend instruments  This is crazy 

  • Like 1
Link to comment
2 minutes ago, nit2wynit said:

Unfortunately I've been with IG for 2 years now and lost a relatively small amount of money because of Platform Issues that have always been unresolved.  It's part of the package it seems.  It's simply a very poor retail experience.

Are you saying nit2wynit that IG take no accountability for execution issues?

Link to comment
3 hours ago, Eurobonus said:

This is totally unacceptable. When markets are extremely volatile, IG shuts down the system so can't execute any trades. Tried to call and just get cut off.  LOST SO MUCH MONEY because of this.

Anyone else thinks this is outrageous by IG?

Have you asked them to credit you ?  Ive had such issues in the past and got a refund

 

  • Like 1
Link to comment
2 minutes ago, Morpheus said:

Have you asked them to credit you ?  Ive had such issues in the past and got a refund

Can't even get through either via phone or online chat. So I am giving up on IG and will leave the worst review ever. Perhaps one technical glitch, but over the last 2 days the same issue and I have the same issue before with IG when there is high volatility. But this time I got thoroughly burned. On top of that, they created a phantom trade which I never did which lost me a lot on top of not being able to close positions.

  • Sad 1
Link to comment
2 minutes ago, Ikechukwu said:

Thanks. Will try out their demo. 

No worries. Admittedly they haven't the same range of stocks as IG *yet*, but they are adding at a really fast pace and personally I love the way the leverage works on there and the charts etc, everything is just super smooth and fast. I find IG a bit laggy, uptime not always great, fees and spread much worse, the only thing that is good with IG is their support, but if I am using a trading interface 12 hours a day, i want it to be outstanding and IG just isn't that and won't be anytime soon unfortunately, because it is built on old tech. It hogs resources massively in the browser.

Link to comment

I resorted to screen recording all of my issues.  I had no replies from email and chat was useless too.  I've personally tagged Charlotte from IG into my questions but no longer get any replies.  Maybe there is a Legit reason for this I don't know.

What I do know is that for 2 years using either Demo OR Live EVERY SINGLE DAY, I can no longer count the amount of issues I've experienced with a decent amount of them actually costing me money for one reason or another.

The last time I had Charlotte's attention she advised me to email support, which I did.  They did eventually get back to me saying they had 'No Issues' with their Platform, and that I should check My End!  My End is/was  perfect!

I then sent video evidence of my issues and have had no contact with IG since.  That was very early 2019.

I've accepted it's not perfect.  However today, my Share Dealing Platform froze, malfunctioned call it whatever you like, at US Open 2.30pm.  It' was not useable until 2.50pm.  By then a lot of my shares had taken a dip.  It then malfunctioned again for roughly 5 mintues.

I'm clearly not the only one having problems with this platform.........but It's clearly my fault!  Why am I still here?


There's plenty of Chat in here, but you only need to go to Technical or Platform related Forums to see there are almost Zero annswers to the many questions asked.

It's wrong to assume that because only a small amount of people complain that the issues are random and isoltated.

However, it's doesn't take a genius to see how many people are actually Active on this Forum, how much Support is actually provided and the negative effect it's having with IG.

I am not an advocate of Stike Action.  i am not a rotten apple.  I am not a Troll.  I am a grown up Professional person.


We either accept it, or find another platform.

  • Like 3
Link to comment
  • Members
  • 0
  • 0 posts

so today i was locked out of a spread bet position +£4000 on AMC.

as if it wasnt bad enough you constanly locking the platform up every single tim the stock went up or down.

you also locked trades so i couldn't open a new possition to sure up my losses.

seccondly to this and more importantly i couldnt move my  stop loss position, so i couldn't move my stop loss to avoid beeing closed out despite having sufficent funds in my account. resulting in losing in excess of £30,000.

how is this legal. locking people out of trades and limiting there stop positions so they have no chioce other than to just lose money.

FCA need to be involved i think.

can you please explaine to me how this is even legal.

Link to comment
45 minutes ago, mfdoom420 said:

I've moved to FTX already 100% up time and they have synthetic stocks, so you don't have these constant limitations on trading stocks all the time as I get on IG, PLUS lower fees.
https://ftx.com/#a=demo

Unfortunately I've just tried FTX and their Timeframes is only 1minute at it's lowest, not 1sec 10 sec like here and the price on screen is well behind that of IG.  I haven't actually registered but you can see the Market action on screen.

Can you confirm the difference in Price Action and Timeframe Limits?

Edited by nit2wynit
Link to comment

I also lost money and the opportunity for a large amount of profit due to the IG site not working at crucial times and the corruptness of the market closures with GME and AMC manipulating  prices/spread and not letting people buy and forcing the price down. I can see some class action lawsuits coming very soon for the industry...

Link to comment
1 hour ago, nit2wynit said:

I resorted to screen recording all of my issues.  I had no replies from email and chat was useless too.  I've personally tagged Charlotte from IG into my questions but no longer get any replies.  Maybe there is a Legit reason for this I don't know.

What I do know is that for 2 years using either Demo OR Live EVERY SINGLE DAY, I can no longer count the amount of issues I've experienced with a decent amount of them actually costing me money for one reason or another.

The last time I had Charlotte's attention she advised me to email support, which I did.  They did eventually get back to me saying they had 'No Issues' with their Platform, and that I should check My End!  My End is/was  perfect!

I then sent video evidence of my issues and have had no contact with IG since.  That was very early 2019.

I've accepted it's not perfect.  However today, my Share Dealing Platform froze, malfunctioned call it whatever you like, at US Open 2.30pm.  It' was not useable until 2.50pm.  By then a lot of my shares had taken a dip.  It then malfunctioned again for roughly 5 mintues.

I'm clearly not the only one having problems with this platform.........but It's clearly my fault!  Why am I still here?


There's plenty of Chat in here, but you only need to go to Technical or Platform related Forums to see there are almost Zero annswers to the many questions asked.

It's wrong to assume that because only a small amount of people complain that the issues are random and isoltated.

However, it's doesn't take a genius to see how many people are actually Active on this Forum, how much Support is actually provided and the negative effect it's having with IG.

I am not an advocate of Stike Action.  i am not a rotten apple.  I am not a Troll.  I am a grown up Professional person.


We either accept it, or find another platform.

you come out with this old story every time there's a major outage. I remember IG spending time to sort it 2 years ago and came to the conclusion that as you were having problems almost daily and no one else was the cause must be on your side, they obviously see no reason to change their original decision.

 

Link to comment

It's obvious what caused it. This isn't normal market behaviour. Clearing firms are having collateral issues at the DTC due to the volatility causing DTC to jack rates to 100%. They're preventing opening trades because their clearing firms literally don't have any cash on hand to fund the 2 day settlement cycle.

Link to comment

HI 

Same happening to me today . As I advised yesterday IG will only understand when there is a mass exodus of clients leaving the company. They delibrately do this to us because they know that there is no one to account for. Even the management of company looks like they are all Correpted and Dont listen to customers. 

I have already made arrangements to shipment my trades to Another Broker . Sooner everybody does the better . Good Luck 

  • Like 1
Link to comment
13 minutes ago, bapu1 said:

HI 

Same happening to me today . As I advised yesterday IG will only understand when there is a mass exodus of clients leaving the company. They delibrately do this to us because they know that there is no one to account for. Even the management of company looks like they are all Correpted and Dont listen to customers. 

I have already made arrangements to shipment my trades to Another Broker . Sooner everybody does the better . Good Luck 

another one who keeps promising to go to another broker but just never seems to get round to it 🤔

image.png.d49428d567ec5ef18a3aadea8a48c7a1.png

Link to comment
19 minutes ago, bapu1 said:

HI 

Same happening to me today . As I advised yesterday IG will only understand when there is a mass exodus of clients leaving the company. They delibrately do this to us because they know that there is no one to account for. Even the management of company looks like they are all Correpted and Dont listen to customers. 

I have already made arrangements to shipment my trades to Another Broker . Sooner everybody does the better . Good Luck 

Well I am leaving IG. What happens when there is high volatility is totally unacceptable.  It is not just poor service, but they are CHEATING their customers out of millions. So why would you continue to trade on such a platform. 

Perhaps start a CLASS ACTION LAWSUIT?  I am game for it.

  • Like 2
  • Great! 1
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • General Statistics

    • Total Topics
      22,089
    • Total Posts
      92,938
    • Total Members
      42,475
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    IPS Temp Admin
    Joined 06/10/22 15:40
  • Posts

    • 🔸Hello traders, let's review the 4 hour chart for AUDUSD today. Recently price was locked inside distribution trading range and subsequently it broke down below key s/r level near 6600 and hit 6500. Following the normal distribution pattern. 🔸Short-term expecting throwback to re-test mid of the distribution range and then expecting new wave of short-selling once we trigger 6700. Bears still maintain strategic control. 🔸Recommended strategy for AUDUSD bears: wait for the short-term bounce to complete near 6700 and then re-enter on SELL SIDE. TP1 bears +200 pips TP2 bears final +400 pips at 6350. Keep in mind this is a swing trade setup so will take more time to complete. good luck! 🎁Please hit the like button and 🎁Leave a comment! RISK DISCLAIMER: Trading Futures , Forex, CFDs and Stocks involves a risk of loss. Please consider carefully if such trading is appropriate for you. Past performance is not indicative of future results. Always limit your leverage and use tight stop loss.  
    • Analog Devices Inc., Elliott Wave Technical Analysis Analog Devices Inc., (ADI:NASDAQ): Daily Chart, 31 May 23, ADI Stock Market Analysis: We reacted higher off equality of C vs. A as expected and we seem to be wanting to continue higher.   ADI Elliott Wave Count: Wave C of (2). ADI Technical Indicators: Above 200EMA. ADI Trading Strategy: Looking for further upside into wave 1 to resume upside, we will have additional confirmation once we break the top of wave B. TradingLounge Analyst: Alessio Barretta Source : Tradinglounge.com get trial here!       Analog Devices Inc., ADI: 1-hour Chart, 31 May 23, Analog Devices Inc., Elliott Wave Technical Analysis ADI Stock Market Analysis: Looking for a potential five wave move off the lows, e are now expecting a three wave move into wave (ii) to then look for potential longs. ADI Elliott Wave count:  Wave  (i) of {i}. ADI Technical Indicators: 20EMA as support.   ADI Trading Strategy: Looking for a three wave move pullback in wave (ii) before resuming higher.
    • Elliott Wave Analysis TradingLounge Daily Chart, 31 May 23,   Bitcoin/U.S.dollar(BTCUSD) BTCUSD Elliott Wave Technical Analysis Function: Reactionary(Counter Trend) Mode: Corrective Structure: Zigzag Position: Wave(C) Direction Next higher Degrees: wave ((2)) of Motive Details: Wave ((2)) is likely to end at the level of 25874.30. A five-wave rise will confirm this idea. Wave Cancel invalid level: 25874.30 Bitcoin/U.S. dollar (BTCUSD)Trading Strategy: Bitcoin has recovered well from the 25874.30 level and can still hold above the MA200 line, leading us to expect Wave 2 to end at 25874.30, the price is returning to an upward trend, and a five-wave rise will support this idea. Bitcoin/U.S.dollar(BTCUSD)Technical Indicators: The price is above the MA200 indicating an Uptrend MACD and RSI are bullish momentum. TradingLounge Analyst: Kittiampon Somboonsod, CEWA Source : Tradinglounge.com get trial here!       Elliott Wave Analysis TradingLounge 4H Chart, 31 May 23,   Bitcoin/U.S.dollar(BTCUSD) BTCUSD Elliott Wave Technical Analysis Function: Follow Trend Mode: Motive Structure: Impulse Position: Wave 5 Direction Next higher Degrees: wave (C) of Zigzag Details: Wave (C) is likely to end at the level of 25874.30. A five-wave rise will confirm this idea. Wave Cancel invalid level: 25874.30 Bitcoin/U.S. dollar (BTCUSD)Trading Strategy: Bitcoin has recovered well from the 25874.30 level and can still hold above the MA200 line, leading us to expect Wave 2 to end at 25874.30, the price is returning to an upward trend, and a five-wave rise will support this idea. Bitcoin/U.S.dollar(BTCUSD)Technical Indicators: The price is above the MA200 indicating an Uptrend MACD and RSI are bullish momentum.
×
×
  • Create New...