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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. Is it acceptable that some endpoints are returning 404? đź’€

    Asked by emorling,

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  2. Multiple MT4 accounts on the same PC... How to..

    Asked by Ranjit,

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  3. IG Labs Excel download link not working

    Asked by Markus,

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  4. L2 Dealer Screen does not open?

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  5. Magnetic behaviour in Fibo retracement

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2,853 questions in this forum

  1. MACD signal not working

    Asked by Guest Roogy,

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    2 answers

  2. Dark Theme

    Asked by Guest kgx,

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    1 answer

  3. IG Dealing Platform charts for stocks I own?

    Asked by Volterra,

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  4. Why did my alerts not trigger when criteria was met?

    Asked by Guest ARUDD,

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    1 answer

  5. Points away minimum

    Asked by Guest MJR4,

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    3 answers

  6. PRT Pro Order / Algo - Minimum on DJI / Dow??

    Asked by GraHal,

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  7. MACD no 0 line

    Asked by Guest oziebloke,

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    5 answers

  8. MT4 can not close trade when logging in through the web platform

    Asked by Guest lionheart,

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  9. Order just deleted and not filled?

    Asked by Guest marblesyrup,

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    1 answer

  10. Multiple Logs In

    Asked by softcell,

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    2 answers

  11. New platform RSI levels 30/70

    Asked by Guest Gaz777,

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  12. Price alerts on iPhone

    Asked by Guest ARUDD,

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  13. Scalping Order Book Problem

    Asked by Guest DRAAAMMY,

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  14. DMA not using the LSE order book

    Asked by fft,

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    1 answer

  15. Phone rotation for better view of time series data not working

    Asked by Guest RichardK,

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  16. Finder collumn stock order?

    Asked by Guest GMontagueBW,

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  17. Strange banding

    Asked by WarrenMunger,

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    4 answers

  18. Indicator Alerts not working

    Asked by Bouwer,

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    1 answer

  19. Windows Mobile doesn't support ProRealtime

    Asked by Guest katchamis,

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  20. Platform Technical Issues 05/02/18 - 20:10 - 20:20 GMT

    Asked by nwk,

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  21. Videos

    Asked by cate,

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    3 answers

  22. PIA chart and autochartist

    Asked by jgoel1,

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    9 answers

  23. Official complaint on PIA signals discrepancies

    Asked by Guest oilfxpro,

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    4 answers

  24. MT 4 For Mac

    Asked by Guest,

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  25. Random spread increase

    Asked by Guest Cd1,

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  26. Issue with historical data gathering via API

    Asked by Guest iholoviy,

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    0 answers

  27. save layout

    Asked by Guest Olivier,

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  28. Stop/limit/profit/loss values on chart

    Asked by Guest Jrhollow1,

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    3 answers

  29. buyers and sellers for stocks

    Asked by Guest canaoz1,

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  30. L2 Dealer - Problem so ran Diagnostics SECOM CONNECT error code 0

    Asked by Guest Beedawong,

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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.

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