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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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    Asked by welliesonme,

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  2. Multiple MT4 accounts on the same PC... How to..

    Asked by Ranjit,

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  3. IG Labs Excel download link not working

    Asked by Markus,

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  4. L2 Dealer Screen does not open?

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  5. Magnetic behaviour in Fibo retracement

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2,862 questions in this forum

  1. How can you turn of the IG TV notifications

    Asked by Murk,

    0 votes
    5 answers

  2. DEMO spread bet environment issues

    Asked by bug-or-feature,

    0 votes
    4 answers

  3. TipRanks - How to view more of them?

    Asked by -space-pirate-,

    0 votes
    1 answer

  4. Position disappearance.

    Asked by Ravager,

    0 votes
    6 answers

  5. Not able to generate key for demo API account.

    Asked by Parthiv,

    0 votes
    5 answers

  6. SETSqx stocks untradeable during auction periods

    Asked by ducktrader,

    0 votes
    2 answers

  7. How do I "delete all triggered" alerts in IG desktop app?

    Asked by Lfray,

    0 votes
    1 answer

  8. Half of my watchlist names has disappeared

    Asked by EddyStone,

    2 votes
    21 answers

  9. Is the platform working?

    Asked by HydroBoy,

    1 vote
    4 answers

  10. All of my watchlist names have disappeared

    Asked by Dmw,

    1 vote
    5 answers

  11. Virus found in MT4 installer

    Asked by mt4tradr,

    0 votes
    0 answers

  12. When calling Log Out via the REST API, I get logged out of Web Site and App.

    Asked by Raymondo,

    0 votes
    0 answers

  13. How does the relation between DealId and DealReference work in the different API endpoints

    Asked by SZZ,

    0 votes
    8 answers

  14. Removing notifications within IG App

    Asked by SkyTrader,

    0 votes
    1 answer

  15. Unable to place trades on my demo accounts

    Asked by Tamogon,

    0 votes
    1 answer

  16. Client sentiment

    Asked by rafikmoosa,

    0 votes
    1 answer

  17. System Order Closed, but i didn't have a Stop or Margin Call.

    Asked by nit2wynit,

    0 votes
    5 answers

  18. Charts not updating

    Asked by LadyT,

    0 votes
    1 answer

  19. Trade Analytics Tool

    Asked by JJP,

    1 vote
    11 answers

  20. API Search not working

    Asked by andysinclair,

    0 votes
    5 answers

  21. Fetching historical pricing data for analysis

    Asked by Varma,

    0 votes
    3 answers

  22. Server problem: status code: 502, reason: Bad Gateway

    Asked by iMashPotato,

    0 votes
    1 answer

  23. API - Selling a PUT under the actual price

    Asked by GGPound,

    0 votes
    0 answers

  24. Old platform

    Asked by lgarvey,

    0 votes
    1 answer

  25. Candle Countdown Time

    Asked by Guest Ben,

    1 vote
    13 answers

  26. IG Rest API historical prices request will only return 20 observations at a time

    Asked by colintbowers,

    0 votes
    2 answers

  27. Error 404 on historical prices HTTP get requests - url works in companion API

    Asked by colintbowers,

    0 votes
    2 answers

  28. Spread

    Asked by smithj,

    0 votes
    5 answers

  29. Failing to Close deal with API validation.null-not-allowed.request

    Asked by Guest sam4,

    0 votes
    4 answers

  30. Can't create API key - "Key name already used. You have already used this name for another key"

    Asked by AlphaBob,

    0 votes
    6 answers

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IG | Sitemap | Terms and agreements | Privacy | How to fund | Cookies | About IG

Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.

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